Videon Chrysler Dodge Jeep RAM

Over all excellent experience We usually do business with Wayne Videon when we purchase our vehicles but Wayne was very busy so he asked us if one of his other salesman could help We usually do business with Wayne Videon when we purchase our vehicles but Wayne was very busy so he asked us if one of his other salesman could help us, so we were in introduced to Steve Gray. Steve was great, He was friendly and very funny. He was very helpful and made another one of our experiences at Videon great and we cannot have been more satisfied. Marge Gibbons did our loan paperwork again this is the second time that we've had her and she is the most upbeat pleasant person I've ever really met in a dealership. She was so helpful sending us in the right direction of different options that we could purchase for the vehicle. She pointed us in the right direction and told us what we needed to work on in the future. She made us feel so comfortable and part of the Videon family. We absolutely love her and would never do our loan with anyone else there but her. So in our words Steve Gray and Marge Gibbons are two #1's at Videon...???????? More

Top-notch service from a top-flight dealership Don't shop at Videon if you prefer a stereotypical car dealership that offers a great deal...of haggling and hassling! I can safely say I felt zero pr Don't shop at Videon if you prefer a stereotypical car dealership that offers a great deal...of haggling and hassling! I can safely say I felt zero pressure during every step of the process. It was as easy as can be! It started with an email exchange with Kim where I told her what I was looking for. She then referred me to Kevin who was like a sales cyborg --except he was very personable—and processed all of the specifics of my situation and put me behind the wheel of the perfect vehicle to fit my needs. The final step was making the deal official with Melissa from Finance. She was clear, concise, not to mention refreshingly honest and surprisingly cheery considering she had logged 12+ hours at the office that day! Needless to say I am looking forward to long, smooth ride with both my car and the folks at Videon! More

Best in class by far!!! Phillip is by far the best sales rep I have ever worked with and the owner Steve Videon is absolutely phenomenal. They both helped me tremendously and Phillip is by far the best sales rep I have ever worked with and the owner Steve Videon is absolutely phenomenal. They both helped me tremendously and I won't forget it! Allison and Mellisa did a great job with the final paperwork. I can not recommend this dealership highly enough. The standard that is set for being customer centric is tremendous! Thank you Phillip, Steve, Melissa, Allison, and team Videon! More

Absolutely AMAZING!!!! You can't go wrong with Jim Mullen that's who you need to ask for! He was incredible from the first moment I shook his hand. Nice, calm, easy and comp You can't go wrong with Jim Mullen that's who you need to ask for! He was incredible from the first moment I shook his hand. Nice, calm, easy and completely dependable. I would recommend him to anyone who is in the market for a reliable car. Jim rocks!! More

Great experience First time buyer at Videon, and I was so impressed with this dealership. From the first call to the sale, they were super friendly and very profession First time buyer at Videon, and I was so impressed with this dealership. From the first call to the sale, they were super friendly and very professional. My salesperson, Steve Gray was really helpful and made the sales process very easy. More

Purchase of new car I was in the market for a new car and visited Videon to test drive a Grand Cherokee. My husband made an inquiry via the internet which was responded I was in the market for a new car and visited Videon to test drive a Grand Cherokee. My husband made an inquiry via the internet which was responded to promptly. We made an appointment and the Cherokee was ready and waiting when we arrived. We were introduced to Jim Mullen who took us for a test drive. I was very impressed but indicated that there was another make car I wanted to test drive. Jim asked was there anything he could do to help me make up my mind before I did that. He was forthcoming in responding to my questions but never pressured me in any way. I actually asked to see a more expensive model Cherokee which I really loved and we sat down and he gave us a price. It was a clear up front explanation of the cost with no haggling. I went home and mulled the decision over a glass of wine and called an hour later with a deposit. He was wonderful to deal with - pleasant and knowledgeable but not pushy in any way! How refreshing! We had actually purchased a car from Videon about 25 years or so ago. I'm so glad we went back! I love my new Grand Cherokee and everyone we dealt with during the process was wonderful. I would definitely recommend Videon. More

Helpful, friendly, and fair. I was referred to Videon by Stu MacGuinness, Videon's Pre-Owned Sales Manager. Even though I was interested in purchasing a new vehicle, not a pre-ow I was referred to Videon by Stu MacGuinness, Videon's Pre-Owned Sales Manager. Even though I was interested in purchasing a new vehicle, not a pre-owned one, Stu went out of his way to assist me and he guided me through the process, from answering questions and giving me information about their inventory prior to and after my visit to the dealership, evaluating my trade, getting me a good price for it, and putting me in the hands of the New Sales staff. The rest of my experience at Videon was positive as well, as the Sales and Office staff were all very friendly, helpful, and professional. I was made to feel that they were there to accommodate and provide service to me, and at no point did I feel rushed or pressured into a making a decision. Stu MacGuinness's professionalism, knowledge, and approachability are what brought me to Videon. The entire staff's helpful and low-pressure approach to sales is what will make me a return customer. More

Other Dealers play games, but NOT VIDEON I wanted to stay local with a new vehicle, so I began calling the 5 that are within or in close proximity to my zip code. Having been in Customer Serv I wanted to stay local with a new vehicle, so I began calling the 5 that are within or in close proximity to my zip code. Having been in Customer Service my entire career, I sensed that whoever I felt would best handle the conversation over the phone, that would direct my decision. SO TRUE with Kim Ayala-Robinson/Internet/Phone first Point of Contact person who answered my initial call to Videon. Kim was the 'drawing card' that ultimately brought me to choose that Dealership for my new vehicle. During our first conversation as I expressed to Kim that I'd be looking around elsewhere, she didn't hesitate to say, 'Oh, I'm not worried, I'm confident of our pricing, it's the best!' Wow, I was really impressed, and she was correct. With Kim's expert guidance I picked a vehicle over the Internet, and for a small deposit she held it for a week. Then came my first visit to Videon. The Showroom is beautiful, huge, immaculate, has lots of natural light, gorgeous vehicles and very friendly people. First we met very pleasant Jennine, Front Desk/Operator. Next I spotted Kim, and hugged her for excellent personal, professional Customer Service skills. If it hadn't been for her patience and abundance of helpful information which she shared during my search I would never have been there. She directed us to Steve Gray/Salesman who organized all the remaining details for my new vehicle. He managed everything perfectly, and was so much fun to be with during our time there. My son and I trusted Steve's advice, and felt very comfortable asking him questions. We discussed plans to return to Steve in a few months for a new truck. Also Steve Videon/Owner came over to say hi, and speak with us; what a super guy and neighborhood Icon. He was so down to earth, taking time to chat. He couldn't have been nicer! Then we were ushered into Marge Gibbons office, Financial, who proficiently explained every item on the paperwork. Lastly Steve Gray brought us out to my gorgeous 2017 white, Jeep Patriot Latitude, to show and explain some important features and final details He was the best! I'd vote Steve as #1. It was an excellent experience, and basically owe it all to Kim who's wise phone manner did the trick! I did contact other Dealers, and honestly their method of hesitating to discuss any deal over the phone with a potential customer is how they lost my business. Now Everyone admires my vehicle, and I refer all to Videon. Thank you from a seriously pleased consumer. More

Perfect experience My salesman Phil has sold me three cars over the last several years. He puts me completely at ease and helps make my ideal vehicle possible. My salesman Phil has sold me three cars over the last several years. He puts me completely at ease and helps make my ideal vehicle possible. More

Easy peezy lemon squeezy I've dealt with the stereotypical horror show sales departments in the past, this one couldn't be any more opposite. Natasha was very helpful and info I've dealt with the stereotypical horror show sales departments in the past, this one couldn't be any more opposite. Natasha was very helpful and informative. Very easy and no pressure, a pleasure to deal with. More