Village Volkswagen of Chattanooga

Low pressure sales tactics do exist! I worked with Smitty on the purchase of my certified pre-owned Tiguan, and he made the experience very stress-free by asking about my needs for a new I worked with Smitty on the purchase of my certified pre-owned Tiguan, and he made the experience very stress-free by asking about my needs for a new car, answering all my questions, and by not trying to bamboozle me with unnecessary features or price hikes - everything was above board and in keeping with my own pre-purchase research. I'd previously visited 6 months ago when starting my research and Smitty listened to my 'would like' list then and remembered them six months later - truly cares about his customers! If you're in the market for a VW, definitely visit Village VW and ask for Smitty - he's awesome! The financing and paperwork process was also thorough and there was no pressure to purchase additional services or coverage I was not interested in; Dakota Dillard was very pleasant to work with at the end of a very long and busy day at the dealership. Then, when I wanted to make sure my well-loved Jetta was 100% ready for my buyer's purchase, Crockett Griffin made sure I was taken care of to my satisfaction. Thanks for a thoroughly great experience, Village VW! More

Service Department - grateful for their help! I was traveling from Atlanta to Ohio on a Friday morning when my check engine light came on. I searched and realized Village VW of Chattanooga was onl I was traveling from Atlanta to Ohio on a Friday morning when my check engine light came on. I searched and realized Village VW of Chattanooga was only 15 minutes away, so I drove to the dealer. I spoke with Charolene Smith and explained my situation (traveling, away from home). She spoke with the Service Manager/Jason who kindly went ahead and took my car into the shop to see what was the issue. He diagnosed the problem and said they could fix it for me or I could continue my trip and have the car fixed when I got home. Since I have had to have a lot of repairs to my vehicle, I chose to wait and have the car fixed at my home dealership where they are familiar with my car. I am very grateful to Charolene for being so kind and understanding and explaining my situation to Jason. I am also very grateful to Jason for understanding my situation and acting so quickly. I was at the dealer for about an hour and then went on the rest of my trip with peace of mind. Thank you so much! More

Driving 110 miles to buy from Smitty Great buying experience with Smitty. No pressure and we were happy with the price. Clay, the lot boy, was very helpful, making sure our new vehicle wa Great buying experience with Smitty. No pressure and we were happy with the price. Clay, the lot boy, was very helpful, making sure our new vehicle was clean and that the car and truck we traded in didn’t have any of our personal items left behind. Dakota explained all paperwork and was very cordial. Thomas Smith is a great salesman!! He came in on his day off to make this sale. More

Amazing Service Department! This was my first visit to this dealership to have my daughter's VW new beetle repaired. Brandon Perry was extremely helpful and actually went way be This was my first visit to this dealership to have my daughter's VW new beetle repaired. Brandon Perry was extremely helpful and actually went way beyond what would be considered "normal service" by a Service Manager to be sure my daughter's vehicle was repaired properly. Very impressed. Waiting room was very comfortable and repair done in excellent time. They found a new customer in my daughter for sure and a potential one in me! More

Amazing Customer Service Everyone I interacted with was super helpful and had a genuine smile on their face. I visited Villiage Volkswagon a few times during the whole process Everyone I interacted with was super helpful and had a genuine smile on their face. I visited Villiage Volkswagon a few times during the whole process and each visit was greatly enjoyable. I worked with Smitty, Jeff, Tyler, and Dakota; and the four of them helped to get me in my awesome new Jetta! More

Very poor customer service Had an appointment for Friday morning to have car checked. Car was not seen by Servicing until Tuesday night. Only explanation was they were busy. Had an appointment for Friday morning to have car checked. Car was not seen by Servicing until Tuesday night. Only explanation was they were busy. More

Great experience!! Found a good used truck that fit all my needs. They replaced the windshield and had me shined up in no time. Great easy experience. Scott, Victor, gre Found a good used truck that fit all my needs. They replaced the windshield and had me shined up in no time. Great easy experience. Scott, Victor, great guys, would recommend them to anyone. More

Signed & happy Working with Jim and the entire team were incredible! I cannot stress how great it was to buy my car from VW of Chattanooga. As a young buyer and some Working with Jim and the entire team were incredible! I cannot stress how great it was to buy my car from VW of Chattanooga. As a young buyer and someone who has only purchased one car prior, they were patient and took their time to answer all of my questions without feeling rushed. More