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Village Volkswagen of Chattanooga
Chattanooga, TN
786 Reviews
Village Volkswagen is proud to be your local factory dealer. At Village Volkswagen our customer satisfaction scores prove that we are the best place to buy your new or used vehicle. Whether you're shopping for a new car, looking for parts and accessories or need to have your vehicle serviced, you'll find what you need at Village Volkswagen
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 786 reviews
April 02, 2018
Dakota sold me on the Atlas! After taking a while to choose between the Chevy Traverse and the VW Atlas, Dakota showed me all the extra features on the Atlas SE w/ Tech! I am in l After taking a while to choose between the Chevy Traverse and the VW Atlas, Dakota showed me all the extra features on the Atlas SE w/ Tech! I am in love with this SUV! We got the Tourmaline Blue R Line with the Shetland interior and I couldn't be happier. Dakota treated me like a VIP the entire time and Robert Rumfelt, the finance manager, made this the fastest, easiest car buying experience during the signing! Thank you Village VW for the great experience - let me know when you get a truck to replace my Titan More
by herbz07
Employees Worked With
Other Employees :
Kara Holm, Lindsay Sharp
Helpful April 02, 2018
Great!! Jacob was so helpful. He kept us updated throughout the day on how our service was going. He definitely went above and beyond other dealerships I have Jacob was so helpful. He kept us updated throughout the day on how our service was going. He definitely went above and beyond other dealerships I have dealt with. More
by ILoveVW
Employees Worked With
Jacob Widener
April 02, 2018
So awesome. He was so nice and helpful. He answered all of the questions we had, sometimes MULTIPLE times. So kind, I can honestly say that he was the most memora He was so nice and helpful. He answered all of the questions we had, sometimes MULTIPLE times. So kind, I can honestly say that he was the most memorable part of buying my first car, YAY! I cannot thank him enough for being so helpful and patient. More
by NeeeonTurtleee
Employees Worked With
Jim Graves
March 31, 2018
Amazing I leased my vehicle from them and over the three years of leasing they where very amazing. It was so wonderful that I decided to buy my car out and Sc I leased my vehicle from them and over the three years of leasing they where very amazing. It was so wonderful that I decided to buy my car out and Scott assisted me thru it all. Which made the process so easy. More
by Tray13
Employees Worked With
Scott Hile
March 31, 2018
Best service advisor Crockett was extremely thorough, professional, and knowledgeable throughout the process of helping me determine what was wrong with my car. I'm not pa Crockett was extremely thorough, professional, and knowledgeable throughout the process of helping me determine what was wrong with my car. I'm not particularly car-savvy, so I had a lot of questions, and this is especially why I really appreciated Crockett's expertise. He was very courteous, and took the time to fully answer all of my questions in a way that was informative and easy to understand. I've never had such a pleasant experience at a service center, and will not consider taking my car anywhere else from now on. Thanks Crockett!! More
by tjohnson
Employees Worked With
Crockett Griffin
March 31, 2018
Extraordinary help in a time of need. Crockett and his team team helped me when I had a customer that was complaining with an illegitimate claim against our company. He went above and beyo Crockett and his team team helped me when I had a customer that was complaining with an illegitimate claim against our company. He went above and beyond what I had asked him to do. His knowledge and customer service was more than 5 stars. As a business owner I tried to hire him to join our team. Hopefully one day he will. More
by Godwinmg
Employees Worked With
Crockett Griffin
March 31, 2018
Crockett Rocks! Crockett is incredibly personable. He has the ability to put people at ease, even when they are in a crisi situation. I appreciate his approach in com Crockett is incredibly personable. He has the ability to put people at ease, even when they are in a crisi situation. I appreciate his approach in communicating with those he is serving. More
by Brianne Lee
Employees Worked With
Crockett Griffin
March 31, 2018
Car diagnosis as well as part ordreed and repair completed I received excellent service from Chattanooga Volkswagen Service Center, Jacob Witener (not sure I spelt it right) Very courteous, friendly and he I received excellent service from Chattanooga Volkswagen Service Center, Jacob Witener (not sure I spelt it right) Very courteous, friendly and helpful and completed the job well. More
by Cottage Grove
Employees Worked With
Jacob Widener
March 31, 2018
A Satisfied Customer Crockett was my service advisor. I really appreciated that he gave me many options for my recent tire purchase. He was very friendly and personable, a Crockett was my service advisor. I really appreciated that he gave me many options for my recent tire purchase. He was very friendly and personable, and his style is very suited for great customer service. Afterwards he followed up with me to make sure that my tire and alignment was running well, and that there had been no problems. I can confirm that everything was done correctly and professionally. Thanks Crockett! More
by GeorgeD
Employees Worked With
Crockett Griffin
March 31, 2018
Jim was great to work with I drove 7 hours because of the deal I got from Village VW. The staff was great including Jim who made the purchasing process seamless and expedient. A I drove 7 hours because of the deal I got from Village VW. The staff was great including Jim who made the purchasing process seamless and expedient. All of my questions were answered appropriately and beyond my expectations. Village VW will get my business from now on More
by Suppressed556
Employees Worked With
Jonathan Logan, Kara Holm, Jim Graves
