Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Vision Buick GMC

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.0
551 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
Contact Dealership
View Awards

800 Panorama Trail South

Rochester, NY

14625

Directions

By Type

Showing 551 reviews

May 04, 2024

Brought my GMC terrain for dash lights going on and off also Radio was on Screen was blank. Service advisor said I have the Code please bring your in the next Day.Called later that day and was told sorry More

by dan.plis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
May 04, 2024

This has been the worst experience ever I know I won't be returning they aren't reliable and don't communicate properly More

by Larheyamclamore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan F.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
May 03, 2024

Since the new ownership, service has become challenging. Specifically, making an appointment is challenging and not easy. It appears that the phone system is not seamless for the customer. More

by jdoylefdolye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray in service, although new, is pleasant and customer focused.
Report | Print
Helpful
May 02, 2024

Great customer service, lovely waiting room. Luis in service was a great help! Thank you More

by luiscastro245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Castro
Report | Print
May 02, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
May 02, 2024

Great communication and easy to schedule and do business with even when service was needed last minute. More

by Mattytice
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
May 02, 2024

Staff was very friendly and knowledgeable. Helped me find exactly what I was looking for and at a phenomenal price. More

by jeremygarnish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Garnish, Mike Chimera
Report | Print
May 02, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
April 29, 2024

I had a terrible experience with them. To start my salesman didn't completely do his job properly, it was so bad the GM had to continue with the sale. The car has been in their possession More

by crissy0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Chimea, GM I'd give him 5 stars
Report | Print
May 01, 2024 -

Vision Buick GMC responded

"Crissy0811" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
April 28, 2024

They refused to return multiple calls after the sale. Horrible customer service after the sale. Prepare to be ghosted! More

by KSME11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Vision Buick GMC responded

"KSME11" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
April 28, 2024

The staff in the service center were friendly and attentive. The service was prompt and communication was consistent. More

by LisaW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
April 27, 2024

Scheduled an online appt at 7:30 am and when I arrived was told that they didn’t start until 8:00. When I asked why there is 7:30 appointment as an option, was told that was for proper dropping off their More

by PMARINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
May 01, 2024 -

Vision Buick GMC responded

"PMARINI" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
1
2
...
56