Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,008 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
Contact Dealership
View Awards

1111 N Clark St

Chicago, IL

60610

Directions

By Type

Showing 3,008 reviews

March 11, 2023

Gabriel was amazing! He was very professional, kind, and attentive when purchasing my new VW. And, he even reached out the day after to make sure all was well. He’s quite More

by TERISA.HAMMOND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnie Avramov, Gabriel Ceniceros
Report | Print
Mar 13, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Gabriel delivered such a great experience!

March 10, 2023

He was great! Very friendly guy with good experience in the field. Got me the car I wanted at the price I wanted. More

by aptak97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Ceniceros, Abel Barraza
Report | Print
Mar 13, 2023 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

March 10, 2023

The worst dealership in the world. Very rude group of managers. They hiked my price by 10,000. They lack honesty. Say one thing and do the exact opposite. When you call with concerns, More

by karisjose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Zafiriou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Scriven
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Santana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Abel Barraza
Report | Print
Mar 10, 2023 -

Volkswagen of Downtown Chicago responded

Hello. We looked into this deal. You did not spend $1 over internet. You only paid internet sales price. You were upset that we would not pay for your airfare to fly in to buy a car. You wanted Uber reimbursed. You were upset that you were here long and wanted us to pay for a hotel for the night. You wanted free Permaplate even without paying for it. You wanted new brakes on a pre owned car. You were upset about the wiper blades not being brand new. You did not want to pay taxes even though by law, we must colllect them. You received a 90 day temporary plate which you are refusing to use and instead, demanding plates 1 week after purchase. We even offered to fully refund your purchase and pay for shipping of car back to dealership as we have tried incredibly hard to make you happy but nothing we do seems to make you happy. You elected to keep the car. If you would like to revisit that offer to return it, please call us today. We would love it if you enjoyed your purchase but we know that is unrealistic based on all the conversations we have had. Please let us know if you would like to return the vehicle so we can review that option. Thank You

March 09, 2023

Everyone was very easy to work with. Very accommodating. They go the extra mile to make sure they take care of their customers. More

by bigpapa97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Gabriel Ceniceros
Report | Print
Mar 10, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 09, 2023

Mike is honest, knowledgeable and keeps you informed with what is going on with your vehicle! More

by KIKIMAC78
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 07, 2023

Service manager Mike Szafraniec did an excellent job assisting me with a tire that was blown out by a city pothole. I would them recommend for VW service. More

by rhythmoflife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team and don't hesitate to let us know if we can be of further assistance.

March 07, 2023

Val and Abel were amazing on assisting me with my car. I called Val because I had an issues with my car and he ensured me he was going to correct the issues and he did. My car came out amazing. Abe More

by arialec24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna, Abel Barraza, Vale Barrera, Terrell Barry
Report | Print
Mar 08, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago! It's great to hear that Vale and Abel provided you with such excellent customer service. Please let us know if we can be of any more assistance!

March 06, 2023

Searching hard for a specific model. Unfortunately, demand has been high and inventory hasn't kept up but Chris has stayed in touch giving me updates periodically. Hope to get my vehic More

by Pablo
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Prohaska
Report | Print
Mar 06, 2023 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that Chris provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Pablo, for choosing Volkswagen of Downtown Chicago!

March 06, 2023

Chris is awesome. Chris is great. Chris is very helpful. Chris is great at selling cars! More

by cvanarnam4
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
Report | Print
Mar 06, 2023 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 06, 2023

Excellent service! Great team of service advisors! Especially Adam! He really takes care of his customers! More

by SolaO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Mar 07, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

1
...
105
106
107
...
301