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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,000 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,000 reviews

February 23, 2023

Adam my service advisor was very good and highly communicative. Got everything done in a reasonable time. More

by SUPERSOUND808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Feb 24, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

February 23, 2023

The young lady that helped us is one of the reasons I left with a purchase. Shaun was professional and Not pushy. As an older customer, that's not what I want is to be pushed. I recommend her to a few More

by Sabrina D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Matt Kutyna
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Feb 23, 2023 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, Sabrina, we look forward to having you as one of our valued customers for many more years to come!

February 22, 2023

Every time I bring my car into your place, the next time I start my car something goes wrong. Last time you killed my battery. This time the tire pressure gauge has an error. More

by zoorear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Meza
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Feb 26, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, don't hesitate to get in touch with Vale Barrera at 312-628-4848. Our goal is to ensure everyone visiting the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 21, 2023

Mike at front desk took care of me. He educated me on my issue and how they were going to fix it. Thank you VW DT CHICAGO. great work! More

by djrive666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Feb 22, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mike delivered such a great experience!

February 21, 2023

Great location and I receive nothing but great care every time. Luis helped me out and fixed my car issues in no time with absolutely no hassle! Highly recommend seeing him for any of your VW needs. More

by JMORA7119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 20, 2023

Easy to work with! Great customer service. Thank you gab, will consider for future purchase s More

by Feen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Ceniceros
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Feb 20, 2023 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that Gabriel provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

February 19, 2023

Good service and accommodating. I plan to get a detail done there. I have dents and dings in my car. More

by Poppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Volkswagen of Downtown Chicago responded

Poppy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Herberto met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

February 19, 2023

Everyone is so helpful, You guys have a great team ! Keep up the hard work More

by andreaholdbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Jaymi Garcia
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Feb 19, 2023 -

Volkswagen of Downtown Chicago responded

Andrea, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. Herberto, Jaymi, and our team appreciate your business and hope to see you again soon!

February 18, 2023

Great service on a great location. Car returned on. time as promised. Great job well done ! More

by MARCETIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. Herberto and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

February 17, 2023

Jonathan and everyone at the dealership were super helpful and made me feel comfortable during the whole car buying experience! More

by hazelll316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Matt Kutyna
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Feb 17, 2023 -

hazelll316 responded

Thanks so much Jonathan for helping me through the process! He was very knowledgeable and personal about all Volkswagens

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