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Volkswagen of Downtown Chicago
Chicago, IL
2,993 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,993 reviews
January 21, 2023
Volkswagen strategic team Of down town chicago! Daniel Aguilera Julia Perez Abe Donnie Avramov The best at assisting with making the process easy going. Appreciate everything! Daniel Aguilera Julia Perez Abe Donnie Avramov The best at assisting with making the process easy going. Appreciate everything! More
by krystalb84
Verified CustomerEmployees Worked With
Other Employees :
Donnie Avramov, Abel Barraza
January 19, 2023
Overall,very good. The pick up and retun return by Lyft was excellent. I didn't give 5 stars because the inside of my car was not cleaned like it had been done before. The pick up and retun return by Lyft was excellent. I didn't give 5 stars because the inside of my car was not cleaned like it had been done before. It was raining so I didn't expect the exterior to be cleaned. More
by GEOWALK6
January 19, 2023
Had some difficulties along the way but Mark was amazing and Julian was able to eventually make things right. and Julian was able to eventually make things right. More
by Jpweber23
Employees Worked With
Other Employees :
Miguel Meza, Mark Newton, Fernando Castaneda
January 18, 2023
I came in looking to buy a new car and had a couple picked out prior to arriving. When I got there Shaun greeted us and made us feel comfortable. Process was very smooth and easy. I felt like I was ge picked out prior to arriving. When I got there Shaun greeted us and made us feel comfortable. Process was very smooth and easy. I felt like I was getting the best deal and being fully educated on all my options. I would recommend to anyone I know to buy from this car dealer. More
by jrfryza
January 17, 2023
The account rep. Greeted courteously and friendly. After the servicing my car, he also suggested what services my car may need based on the analysis. Greeted courteously and friendly. After the servicing my car, he also suggested what services my car may need based on the analysis. More
by TWONG1950
Employees Worked With
January 17, 2023
Completed as discussed in a timely manner nothing more to say fifteen words is unnessary say fifteen words is unnessary More
by POPYFIELD1326
Employees Worked With
January 16, 2023
Very good customer service and very polite. plus made sure I was taken care of going to work and plus made sure I was taken care of going to work and More
by lisa.gonzales64
Employees Worked With
January 16, 2023
As usual, quick, prompt n professional service … Heberto our service advisor was great and very knowledgeable !!! our service advisor was great and very knowledgeable !!! More
by MICHAEL.NAKAWATASE
Employees Worked With
January 16, 2023
I had pretty good experience with Downtown Chicago Volkswagen dealership, thank you Daniel (Danny)for outstanding, quality customer service. Volkswagen dealership, thank you Daniel (Danny)for outstanding, quality customer service. More
by pamelafurlow123
Employees Worked With
Other Employees :
Mark Newton, Gabriel Ceniceros, Terrell Barry
