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Volkswagen of Downtown Chicago
Chicago, IL
3,052 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,052 reviews
May 01, 2025
I recently went to the Volkswagen dealership to take a look at their fleet, and Angel was outstanding. He was professional, welcoming, and incredibly knowledgeable. He took the time to walk me through dif look at their fleet, and Angel was outstanding. He was professional, welcoming, and incredibly knowledgeable. He took the time to walk me through different models, pricing options, and what might be the best fit based on my needs—even though I wasn’t ready to buy yet. Angel never made me feel pressured and was more focused on providing honest, thoughtful advice than making a sale. His ability to explain everything so clearly really stood out. If you're considering a Volkswagen and want a smart, helpful consultant to guide you, ask for Angel—you won’t regret it. More
by Trillion Wagner
Employees Worked With
May 01, 2025
Was very informative and helpful. He appraised my vehicle and and overall positive experience with angel. He appraised my vehicle and and overall positive experience with angel. More
by Davidbedolla217
Employees Worked With
May 01, 2025
This dealership and service techs are really helpful and explain issues which made it easier to understand. I appreciated the extra effort. explain issues which made it easier to understand. I appreciated the extra effort. More
by piper21386
Verified CustomerMay 01, 2025
Walked away not feeling finessed. Appreciate everyone who helped me with my trade-in... into my new Car! Everybody was patient with me walked through it. Didn't take all day either.. Appreciate everyone who helped me with my trade-in... into my new Car! Everybody was patient with me walked through it. Didn't take all day either.. Def would recommend them again. . More
by DennisReign
May 01, 2025
Came in to appraise my car. Friendly guy, helpful and answered all my questions. Wonderful experience. 5 Star Friendly guy, helpful and answered all my questions. Wonderful experience. 5 Star More
by Tommy Malone
Employees Worked With
April 30, 2025
Oil changes and recall repairs were done professionally. Alonso is a hoot. Very friendly. I appreciate the quick car wash. It was a while it wasn't available during construction. Kudos for the sparkling fla Alonso is a hoot. Very friendly. I appreciate the quick car wash. It was a while it wasn't available during construction. Kudos for the sparkling flavored water machine. Might go back for that alone. More
by NSHAMSIDDEEN
April 30, 2025
Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. Will definitely be coming back again for my vehicle needs. More
by Josue_bhn
April 30, 2025
I called to discuss a part. Cameron stough was very helpful and informative throughout the whole procedure and was upfront on the costs. In whole it was a great experience! Cameron stough was very helpful and informative throughout the whole procedure and was upfront on the costs. In whole it was a great experience! More
by 8sarah.lynn
Employees Worked With
April 30, 2025
Melissa went above and beyond. Not only did she help me find the perfect car she also got me an AMAZING deal. If you’re buying a car, I recommend her she’ll take good care of you!! Not only did she help me find the perfect car she also got me an AMAZING deal. If you’re buying a car, I recommend her she’ll take good care of you!! More
by mmatis86
Employees Worked With
April 30, 2025
I just want to thank you Keion Carter for helping me with my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purch my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purchasing more services at Volkswagen, thanks for your service. More
by Keizareeyahcarter
Employees Worked With
