Volkswagen of Downtown Chicago

The sales team at Volkswagen of Downtown Chicago was such an awful experience for me. Led by Julian Perez, his team was rude, impatient and his associate Matt Kutyna called me after Julian kept avoiding me a an awful experience for me. Led by Julian Perez, his team was rude, impatient and his associate Matt Kutyna called me after Julian kept avoiding me and called me "hun" on the phone call which I found very off putting and condescending. They sold me a car that had several undisclosed issues. One being an accident that would not allow my car to be aligned properly and I had to put $3000 into it a few months after I purchased it. Also the antenna and roof were damaged and this caused the date/time/CarPlay to not be able to function. I now have to pay out of pocket to get that fixed as well. These are essential items in the car and I was told it was an issue with Verizon which was not true and told they could't help me. I took the car back to be evaluated and Julian got to an argument with me on the street and in his office and would not offer any help or take any ownership. Regardless to say the customer service was unacceptable and I will be reporting him and his team to Volkswagen corporate. I have been a life long Volkswagen customer and this experience was like no other I have ever had. Also when I left the dealership after my purchase the car was filthy with dog hair everywhere, barely cleaned and they tried to cover up an AWFUL body odor smell with air freshener. I had to have my car detailed for $300 elsewhere to get rid of the smell. I am so disappointed by this experience and urge any customer (especially women) to purchase your VW elsewhere in the Chicago area. More

Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. Took 13 phone calls, 4 texts, and an email to get a response days later. More

The buying process was seamless. The sales staff was knowledgeable and Mr Luckett guided us through the closing process by providing clear information and choices. I would recommend The sales staff was knowledgeable and Mr Luckett guided us through the closing process by providing clear information and choices. I would recommend him to friends and family More

Very easy going, honest, clear, and conversational. Got me in and out of the dealership. Got me in and out of the dealership. More

Davis was extremely helpful during the car buying process. I walked out feeling great about my purchase and will recommend VW downtown due to his stellar customer service. process. I walked out feeling great about my purchase and will recommend VW downtown due to his stellar customer service. More

Davis was knowledgeable and professional. He made my car buying experience enjoyable, I would recommend Volkswagen of Downtown to everyone He made my car buying experience enjoyable, I would recommend Volkswagen of Downtown to everyone More

Convenient location in Gold Coast with a great selection - personally shopping for an SUV. Davis worked with us throughout the process and had great knowledge of the models and their packages. Quick, thorou - personally shopping for an SUV. Davis worked with us throughout the process and had great knowledge of the models and their packages. Quick, thorough deal - purchased an Atlas. Thank you! More

VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department was very helpful getting new floor mats for our car and even had them in stock! I cannot understand why people would go anywhere else for their VW needs. More

They tried to fix my car 5 times and my car is still not fixed fixed More

It's a decent dealership. I brought my first truck from here & glad of my choice! I brought my first truck from here & glad of my choice! More