Volkswagen of Downtown Chicago

Cilia and Mike the general manager are just awesome. This is our second time buying from this location. This is our second time buying from this location. More

The service guy Larry had his mechanics damage my vehicle on purpose just so I’ll have to use my warranty on purpose just so I’ll have to use my warranty More

Fred was very helpful in explaining the issues and what needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. More

Avoid This Dealership – Dishonest, Unreliable, and Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three week Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three weeks in repairs. Overcharged & Delayed Refunds – They overcharged me $100 for a loaner. After weeks of chasing them down, they processed a refund—but never sent it. I had to go in person, only to find out they were holding my money over a petty $5 dispute. Bait-and-Switch Pricing – They quoted $250 for a spare key, then later claimed it was $500. Zero Accountability – Instead of fixing their mistakes, they stonewalled, delayed, and nickel-and-dimed me. Untrustworthy, unprofessional, and not worth the hassle. If you're considering buying here, Don't. There are better VW dealerships that actually stand behind their word. More

Celia was very helpful and patient. She listened to me and made the car buying a process less stressful. I will recommend anyone I know in the market looking for vehicle to Celia. She listened to me and made the car buying a process less stressful. I will recommend anyone I know in the market looking for vehicle to Celia. More

Luis greeted me with a smile and a professional attitude. He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed as promised. Vehicle was returned on time, and with fresh wash. THANK YOU LUIS! More

I have had very good car and client services at this location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works vo location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works volkswagen More

I've had consistently great experiences with the service department at this dealership. Unfortunately, the same cannot be said for the sales department. My experience with them has been frustrating and department at this dealership. Unfortunately, the same cannot be said for the sales department. My experience with them has been frustrating and disappointing, with a complete lack of communication and follow-through. Getting a response from the team is a challenge, and when they do respond, it often feels dismissive and unhelpful. It’s a shame because the dealership has a great service team, but the sales side leaves a lot to be desired. More

Employees seem indifferent at best. I expressed an issue when I brought in my car, and the service writer said it would be addressed in the recall. It was not and since he never notifie I expressed an issue when I brought in my car, and the service writer said it would be addressed in the recall. It was not and since he never notified the tech of my concern, the issue was not resolved. More

Great service as always and maintenance on my vehicle was done expeditiously. Herberto let me know what needed to be done and gave me a loaner until the work was done. Great customer service from him and the done expeditiously. Herberto let me know what needed to be done and gave me a loaner until the work was done. Great customer service from him and the mechanic working on my vehicle. More