Volkswagen of Downtown Chicago

I purchased my new vehicle, when I got in to drive it home, my low tire pressure light was on, I went back in the building and told them, they said it’ll go away once I start driving, i live in south wes home, my low tire pressure light was on, I went back in the building and told them, they said it’ll go away once I start driving, i live in south west Indiana and I had an hour and a half drive. The light never went off, when I got home I checked the tire, it had 14 lbs of air in the tire, so I filled it up with air, the next morning I check it again and once again it lost air m, I took it to a local Honda dealership and they found a nail in my tire, I was very upset. Also when I purchased my car the only things I received with my vehicle with purchase was the keys, I asked for papers for a bill of sale and they said they didn’t have any papers they would be sent to me once they received the loan from the bank. The loan went through, I never received anything, I contacted the dealership once more by email, he also told me there was no papers until the loan went through which I was confused because it already went through. I went to the license branch to get my plates. At the bmv I was informed that I should have received my bill of sale with my vehicle and I never should have drove the vehicle off the lot without it, at the bmv I contacted the dealership and informed them and I was sent the bill of sale immediately via email why this wasn’t done when I purchased. My car is still questionable. Horrible service!!! Horrible staff More

This dealership and the Honda connect to it are the worst in the city. Horrible customer service. in the city. Horrible customer service. More

The dealership was O. K. But we were really glad to have Syrell as our salesperson. He was very kind, transparent, and made us comfortable with our purchase. K. But we were really glad to have Syrell as our salesperson. He was very kind, transparent, and made us comfortable with our purchase. More

I had a good experience at VDC. Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us thr Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us through the final paperwork. I didn't personally work with Rocco, but if he were the "Manager "that Emre was discussing our deal with, then I would have a gripe. We came to that dealership attracted by a special price, which we were quickly told was not for real. After some negotiation, we got close to that price but were presented with an offer that added another 2K for the VDC special maintenance plan, which we didn't ask for or want, and preceded to tell Emre why. Emre was then caught in the middle of making the sale and pleasing his boss. We ultimately negotiated the 2K to 1K and were left with paying for a service we know practically nothing about and will likely never use. In the end, we bought a beautiful car and Emre was able to smooth out any awkwardness as we completed the deal. VDC seems like a group of nice people, but they should have a look at the promises about the prices they advertise as well as the extra services they attempt to upsell. More

Provided excellent customer service, knowledgeable sales staff, quick and efficient service, and commitment to customer satisfaction. staff, quick and efficient service, and commitment to customer satisfaction. More

Great costumer service and super friendly. Staff was extremely helpful and had great knowledge of their inventory. We walked out extremely happy with our truck. Staff was extremely helpful and had great knowledge of their inventory. We walked out extremely happy with our truck. More

I have been dealing with Luis for a number of years. He is courteous and efficient and very helpful. He gets the job done. And has risen to the top of the service department I feel. He is courteous and efficient and very helpful. He gets the job done. And has risen to the top of the service department I feel. More

Jon provided Great Efficient customer service. He expedited the entire process and provided me with the best possible deal on my new vehicle. Thanks so much Jon He expedited the entire process and provided me with the best possible deal on my new vehicle. Thanks so much Jon More

The process went smoothly. I appreciated Angie's help in getting me the best deal. I appreciated Angie's help in getting me the best deal. More

Melissa was a great sales person. Listened to my needs and worked with her finance people to achieve my objectives Listened to my needs and worked with her finance people to achieve my objectives More