Volkswagen of Downtown Chicago

I am writing this review to warn others. This dealership held my girlfriend's car for FIVE FULL DAYS to repair a single damaged rim and tire. The delay itself was unreasonable, but the compl This dealership held my girlfriend's car for FIVE FULL DAYS to repair a single damaged rim and tire. The delay itself was unreasonable, but the complete lack of communication was appalling. We were given no updates, no timeline, and were left in the dark. When she finally went in person to politely inquire about the excessive delay, the manager, Fred, responded by threatening to call the police on her for simply asking a question. This is not how you treat customers. The service experience was horrific, unprofessional, and frankly, intimidating. We will never return and advise you to steer clear unless you enjoy being ignored and then threatened when you ask for basic information. More

Kelia is truly outstanding, incredibly kind person, professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership w professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership who genuinely cares about customers. The same goes for Mohamed Yaghmour (Yagi), who has also been exceptional every time I’ve worked with him. My 1-star rating for the dealership is not a reflection of Kelia or Yagi. They are the only two employees I fully trust here, and the only reason I continue coming back despite multiple negative experiences with the rest of the service department. More

Came to get a new battery for my key and Fernando was very helpful and answered all my questions. very helpful and answered all my questions. More

Exemplary service from Fernando in the parts department which is par for the course….great dealership in general!! which is par for the course….great dealership in general!! More

Wonderful guest service - super nice dude that helped me very quickly with exactly what I needed very quickly with exactly what I needed More

Luis was great at assisting me with my vehicle purchase. He went above and beyond. Thanks Luis. He went above and beyond. Thanks Luis. More

Luis Torres is really nice person and i really appreciate the help he brinh me every single question i have about the cars and the payments he answered with details and i really appreciate the work he do the help he brinh me every single question i have about the cars and the payments he answered with details and i really appreciate the work he do More

Great client service I was in and out in less than hour thanks for the help thanks for the help More

Excellent service by Fernando! He was courteous and professional and provided the information and parts needed very quickly! He was courteous and professional and provided the information and parts needed very quickly! More

Peyton Easton was so helpful with my questions about the VW Safe and Secure plan. He used a phone on site to access the VW app so he could guide me through finding what I needed. Then he thought to say that VW Safe and Secure plan. He used a phone on site to access the VW app so he could guide me through finding what I needed. Then he thought to say that perhaps although I can see it on my phone, maybe I had not registered for it even though it is temporarily free with my recent vehicle purchase. He was absolutely right and deserves multiple gold stars for his assistance and thinking about the entire concept not just my initial question on finding the plan. What a great asset to the Downtown Chicago VW team. More