Volkswagen of Downtown Chicago

Syrell was a pleasure to work with. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. I look forward to being a part of the Volkswagen family. More

It took way too long. I had to wait for almost 4 hours after I was told 2 hours max. Service should have sometime of plan for the customer, a loaner vehicle or Uber home s I had to wait for almost 4 hours after I was told 2 hours max. Service should have sometime of plan for the customer, a loaner vehicle or Uber home so they wouldn’t have to wait for so long. More

Traveled in from out of town, experience was very average compared to other car purchases. Additionally, there were extra charges on final paper work that were not discussed on phone calls prior to purchase. compared to other car purchases. Additionally, there were extra charges on final paper work that were not discussed on phone calls prior to purchase. It the grand scheme, it wasn’t that big of a deal, but the optics of chargers that “couldn’t” be removed or hidden from the start, did not leave a good taste in my mouth. Whether it was the case or not, it felt like they dealer took advantage of the fact I was traveling from out of town by “hiding” costs that weren’t disclosed on the phone or the listing. Would only recommend dealer if they have a car you absolutely love. More

Good service, transportación, quick, friendly, something else and also that too. I guess that’s it else and also that too. I guess that’s it More

Very good service. Angie explained very well about the car and was always willing to help. Angie explained very well about the car and was always willing to help. More

It was an easy and pleasant experience dealing with Angie and Julian at VW Chicago Downtown. All the process was done remotely making it a great overall experience and Julian at VW Chicago Downtown. All the process was done remotely making it a great overall experience More

Angie was great to work with! I found the car I needed and got a great deal! I found the car I needed and got a great deal! More

We walked in and were greeted instantly. Love the atmosphere there! Everyone was so nice. Johnathan was great! Super down to earth. Respected us. Told him about another experience at a diffe Love the atmosphere there! Everyone was so nice. Johnathan was great! Super down to earth. Respected us. Told him about another experience at a different dealership and he reassured us that we were in good hands More

Angie stepped in at the right time and was able to exceed all of our expectations! She was very communicative, had a deep understanding of the lease & car, and was able to get us an amazing deal! I would rec all of our expectations! She was very communicative, had a deep understanding of the lease & car, and was able to get us an amazing deal! I would recommend her to anyone looking to purchase a car from VW of Downtown Chicago. More

For being in downtown Chicago, the dealership was fairly easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area an easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area and have our vehicle valet parked while we were car shopping. The building was very clean and appealing to the eye. Getting the car to go for a test drive was quite a long wait. Considering we drove 3.5 hrs to test drive the vehicle we figured it would be ready to go as soon as we got there. I think in the end it was a communication error in getting the vehicle out in front of the dealership. That wasn't enough to spoil the experience for us. I will say we were a bit disappointed at the end of our transaction. There was still some trash left and areas that needed cleaned (something spilled in the arm console that was discovered during the test drive) inside the vehicle we purchased. And the gas tank was near empty. For the amount of money that we spent on the vehicle- a clean interior and a tank of gas doesn't seem too unreasonable. All in all it was a pretty good experience and I'm loving my Atlas!! More