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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
969 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 969 reviews

October 25, 2024

The service center was great. Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! More

by Angelina Sandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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Oct 25, 2024 -

Volkswagen of Salem responded

Thank you, Angelina, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Devin and our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 25, 2024

Consistently great service from the team. I was given 15% off the total charge by the service manager. Yay! More

by susandvr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 27, 2024 -

Volkswagen of Salem responded

Thanks, Susan, for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 24, 2024

Great service would recommend everyone to go Volkswagen dealership service of Salem Oregon great people More

by ADANFLORES1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 23, 2024

Took care of the problem in a pleasant and professional manner. Very satisfied with the service. More

by POLAR3ICE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 20, 2024

The level of professionalism and customer service at Vw of salem is next level. I will be purchasing more vehicles from them in the future! More

by ROBERTSMITH260
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase and his manager helped me greatly!
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Oct 20, 2024 -

Volkswagen of Salem responded

Robert, Thank you so much for choosing Volkswagen of Salem! Please let Michael, Chase, and our team know if we can be of any more assistance. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 19, 2024

Tonya was a great help! Excellent dealership staff, very professional and communicative during the process. More

by MDSHIMEK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya Cervantes
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Oct 20, 2024 -

Volkswagen of Salem responded

Here at Volkswagen of Salem, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Tonya, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 16, 2024

Lobby has dilapidated furniture and minimal services. Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer a More

by istand4yahweh@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin, David
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Oct 20, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 16, 2024

Friendly. Appreciate the free Lyft rides. Appreciate the free car wash. Appreciate them looking over my truck. More

by JONRAEKITTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Volkswagen of Salem responded

Thanks, Jonrae, for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 16, 2024

I have taken my new 2024 Tiguan there 3x’s and took 2 weeks each time More

by DG
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 16, 2024

Quick reception/drop off. Quick oil change/service. Out in a little over an hour. More

by Chris Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Volkswagen of Salem responded

Thank you so much, Chris, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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