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Volkswagen of Salem

Salem, OR

4.2
1,170 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 1,170 reviews

March 22, 2025

Great customer service! Everyone is happy and ready to help! A big thank you to Chase and Michael for all their help! More

by KAITLINBALES21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Morgan
Mar 25, 2025 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business, Kaitlin, and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 22, 2025

Brendon is approachable and supportive, making the process of searching for an ID4 feel relaxed without any pressure. The staff is welcoming and always ready to assist. I reached out through calls and More

by CLARISSA.ARBOLEDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon Braff
Mar 25, 2025 -

Volkswagen of Salem responded

Thanks, Clarissa, for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 22, 2025

I have been with VW for at least 19 or 20 years and they have treated me like family. And I appreciate that immensely. And their work it’s up to par every time. More

by jim 57 Beetle.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 22, 2025

The associate who help us when we are ready to pick up my truck was great. More

by FRANCISCORUELAS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Volkswagen of Salem responded

Francis, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem. We look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 22, 2025

Good people good atmosphere. I have always enjoyed working there with the folks that makes my repairs on my vehicle’s. More

by TEASDALECRISSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Volkswagen of Salem responded

Crissy, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 22, 2025

Volkswagen of Salem has proven over seven years to be knowledgeable, reliable, thorough, honest, fair. I recommend them without reservation! More

by DAVEPULLIAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Quarles, Josh McElwain
Mar 25, 2025 -

Volkswagen of Salem responded

Thank you, Dave! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 22, 2025

My experience was excellent—professional, patient, and made the car buying process easy and enjoyable. More

by KIYAWDANCER2015
Recommend Dealer
Yes
Employees Worked With
Skip
Mar 25, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 22, 2025

Fantastic customer service. Quick and reliable. Great pricing and phenomenal work. VW of Salem is the only place I trust with my Volkswagen’s. More

by lolah5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 22, 2025

No one would communicate with me and something that should have taken an hour took 4 days More

by emailtracylove
Recommend Dealer
No
Employees Worked With
Deven Hand
Mar 28, 2025 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 22, 2025

I was told it would take about 1 hour and 15 minutes and it actually took about 2 hours and 30 minutes More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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