Volkswagen of Salem

The service dept is great and the work is done correctly and the paperwork is great and the paperwork is great More

I contacted several Volkswagen dealerships between Washington and Oregon. The Salem dealership provided the best customer service compared to the competitors. Washington and Oregon. The Salem dealership provided the best customer service compared to the competitors. More

He helped our family, especially our daughter buy her first car. It was a great experience for her and we appreciate the flexibility, kindness, and quickness throughout the process. first car. It was a great experience for her and we appreciate the flexibility, kindness, and quickness throughout the process. More

I had an outstanding experience at Volkswagen of Salem, Oregon! From the moment I walked in, the staff was welcoming, knowledgeable, and eager to assist without being pushy. The dealership has a great sele Oregon! From the moment I walked in, the staff was welcoming, knowledgeable, and eager to assist without being pushy. The dealership has a great selection of vehicles, and I found exactly what I was looking for with the help of my sales representative chase morgan. The entire buying process was smooth and transparent, with no hidden surprises. I was particularly impressed with how they explained all the features of my new car and made sure I was comfortable with everything before driving off the lot. The financing department also worked hard to get me a great deal that fit my budget. Overall, Volkswagen of Salem provided top-notch service, and I couldn’t be happier with my purchase thanks to JJ. If you’re in the market for a Volkswagen, this is the place to go. I highly recommend them to anyone looking for a stress-free and enjoyable car-buying experience. Kent Zhu More

I have always been pleased with Greg and his service crew. There has been little turnover. I drive 40 miles for my service there. crew. There has been little turnover. I drive 40 miles for my service there. More

The service dept does a great job every time I am there. I have had no issues at all I have had no issues at all More

Overall good experience. We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them to get us the pricing info on the car and speaking with a few different sales people. Kind of odd considering i called and said "I want tgus ca4, what is the price." Once we got to Tonya and got the deposit put down, the responsiveness was significantly better. Tonya was easy to work with. My only complaint is that extended warranty and other late in the process adds are never well disclosed up front. They really need to show what the extended warranty covers and what services you get with it way earlier so the buyer can do the math and determine in advance if they want it or not. Getting hit with it during finalization of payment and title is an angering sales tactic. This isn't the only dealership that does this. If it had been up front I would have given 5 stars More

Volkswagen of Salem has been our go-to dealership since purchasing our 2023 ID.4 and late 2022. The sales and service team has been consistently knowledgeable and helpful. Thanks! purchasing our 2023 ID.4 and late 2022. The sales and service team has been consistently knowledgeable and helpful. Thanks! More

would not recommend this dealer. very unprofessional with bad communication and service. their prices are outrageous for the services. you’re better off going to a different shop. very unprofessional with bad communication and service. their prices are outrageous for the services. you’re better off going to a different shop. More

Did not follow through with services promised in the time they were promised. My car was there for weeks and I made multiple unnecessary trips to Salem (1 hour drive from my home) because of their lack of co they were promised. My car was there for weeks and I made multiple unnecessary trips to Salem (1 hour drive from my home) because of their lack of communication and follow through. More