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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
996 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 996 reviews

May 29, 2025

Friendly, helpful, minimalist. They answered all my questions about my new car. I’m pretty satisfied. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2025

Bought my vehicle there. 100% satisfied. I would recommend anyone to purchase a vehicle from Volkswagen of Salem. Their service Department is great. More

by PREMO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 28, 2025

Devin was great, I had a previous issue with the technician who handled the car on our first visit and vowed to not return to VW Salem due to the condescending behavior of another employee. I conta More

by Dwhalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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May 28, 2025 -

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 28, 2025

Very helpful and knowledgeable. Felt she went above and beyond to help with our purchase. More

by RICHARD-THERESA
Recommend Dealer
Yes
Employees Worked With
Tonya Cervantes
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May 29, 2025 -

Volkswagen of Salem responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 24, 2025

Great staff, great service! ! Highly recommend!! I look forward to my next service here let's go! More

by TONNERSC4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya Cervantes
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May 24, 2025 -

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 22, 2025

They have horrible communication. They have struggled to fix my issue and when they have done stuff another dealership said it looks like it is done wrong. The service manager keeps t More

by Kody Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Hand
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May 26, 2025 -

Volkswagen of Salem responded

Kody, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 22, 2025

Amazing experience, fit my needs and budget perfectly! !! Helped me set up my VW hub app which is Ahh Mazing!! More

by TONNERSC4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Cervantes, Perry Fenton
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May 22, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 21, 2025

Enjoy visiting this work space. People are friendly and the waiting area is very nice and comfortable. More

by RACHELAREID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Volkswagen of Salem responded

Rachel, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 21, 2025

Staff was kind, knowledgeable and customer centered. I felt like everyone was focused on what work best for my family needs More

by EVANSORCE41
Recommend Dealer
Yes
Employees Worked With
Skip
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May 21, 2025 -

Volkswagen of Salem responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 20, 2025

They are efficient, prompt and accommodating. I really appreciate the extra service of taking me and picking me up from my work. More

by AOSUNA404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David from service Dept
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May 20, 2025 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your service feedback and rating mean a lot to us. We're glad David was able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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