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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
963 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 963 reviews

May 09, 2025

Always going out of their way to help. Greg Bell is Awesome Very reliable, took extra time to help me. More

by aallen15
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Bell
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May 09, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 07, 2025

They are very professional, I like them very much, and they work efficiently, Hope to cooperate with them next time More

by yangkang1995123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Volkswagen of Salem responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 07, 2025

Was a wonderful experience. Associates very helpful and professional. Servicing was done quickly. EXCELLENT SERVICE!!! More

by Gmatee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Scheduling issues and no follow through Dude told me to come pick up the car then acted surprised when we showed up to pick up the car. Said he scheduled a recall repair for a week later and day of appoint More

by ROCHELLEKUTTER
Recommend Dealer
No
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May 09, 2025 -

Volkswagen of Salem responded

Rochelle, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Dismissive and very helpful. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. More

by STACEYSTROVINK
Recommend Dealer
No
Employees Worked With
Perry, after leaving voicemails with a number of managers
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May 09, 2025 -

Volkswagen of Salem responded

Stacey, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 06, 2025

Dismissive and very helpful. This whole rebate situation has been slimy at best and I cannot see myself coming back for any further services. More

by STACEYSTROVINK
Recommend Dealer
No
Employees Worked With
Perry, after leaving voicemails with a number of managers
Report | Print
May 09, 2025 -

Volkswagen of Salem responded

Stacey, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 05, 2025

Poor salesmanship. Used vehicles are not safe, clean or maintained. Finance guy was not welcoming, cordial or thankful. Volkswagen of Salem will not get any business fr More

by Onry001
Recommend Dealer
No
Employees Worked With
AZ
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May 08, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 05, 2025

Quick, efficient but would have liked to have been notified of my head light being out and low on washer fluid. And the opportunity to have those services More

by KELSEY.A.PHIPPS
Recommend Dealer
Yes
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May 05, 2025 -

Volkswagen of Salem responded

Kelsely, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 05, 2025

JJ & his entire team made this the easiest vehicle purchase I’ve had to date. They all worked to get me the best deal and there was never any pressure. I would highly recommend anyone buy from this t More

by MARISSALAKEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Braff
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May 05, 2025 -

Volkswagen of Salem responded

Thanks for your feedback on your recent visit to Volkswagen of Salem. It's great to hear that we were able to assist you and that you had such a positive experience. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 05, 2025

Jett was great to work with; he was informative, personable and not pushy. He took the time to get to know us and what we were looking for. More

by MADELEINEHGREEN
Recommend Dealer
Yes
Employees Worked With
Jett
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May 05, 2025 -

Volkswagen of Salem responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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