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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
901 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 901 reviews

April 07, 2025

Not impressed with service department at all. They rush the oil changes and forget things. They wanted me to buy all tires when my car has 28,000. Went to a tire shop and had balance and rotated More

by cdneice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 05, 2025

Volkswagen of Salem was hands down the best dealership I worked with! Jett was able to provide what he said and managed to get me in and out in just a few short hours. Keep up the great work guys! More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jett
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Apr 05, 2025 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 05, 2025

Reached out by email 6 times with no responses, had to call sales manager to be taken seriously. Once on site they managed to make a cash purchase with no extras/financing/trade in still take 2 hours beca More

by FARMERFIREPROTECTION
Recommend Dealer
No
Employees Worked With
Chase Morgan
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Apr 09, 2025 -

Volkswagen of Salem responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 04, 2025

I took my Audi to the VW dealership and they did an 👌 job on my car no time wasted. They were right on the situation I have no complaints about them Thank you VW for an awesome job More

by CARLSAMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 04, 2025

Best dealership in ton in and out with a car in one day that's the best More

by CRYSTALELLIOTT939
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dimitri was my sales man
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Apr 04, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 03, 2025

Very pleasant, easy experience and I can’t recommend the salesperson, Jett, enough. He was super knowledgeable and kind. No pressure, just really nice people. More

by KRISTAGUST
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jettison gets 5+ stars!
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Apr 03, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 02, 2025

As expected, review of work to be performed, expected time frame, update and request to approve added recommendation, seemed efficient and got vehicle back sooner than expected. More

by rickmko
Recommend Dealer
Yes
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Apr 03, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 01, 2025

Great service! !! I will be back!!! Thank you for attention to detail and doing a fantastic job! More

by SANDIELWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 01, 2025

Both Jett and Skip were very helpful and courteous in assisting me with my purchase More

by Clair D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jett, Bailey, Skip
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Apr 01, 2025 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 01, 2025

I always have a great experience, used this service department before, love the dealership Great helpful service advisors. Thank you, Nick More

by Nlbean
Recommend Dealer
Yes
Employees Worked With
David/ Devin
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Apr 01, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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