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Volkswagen of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.3
902 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 902 reviews

April 01, 2025

I always have a great experience, used this service department before, love the dealership Great helpful service advisors. Thank you, Nick More

by Nlbean
Recommend Dealer
Yes
Employees Worked With
David/ Devin
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Apr 01, 2025 -

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 31, 2025

-Great customer service -People were nice -employees worked quickly to get things done -They did keep messing up my first name and having to go back and change it several times, even when I went to spe More

by APANTALEON15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skip
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Mar 31, 2025 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 30, 2025

Brendon helped me secure the car I wanted from far away and Mike in the finance dept was able to complete all the paperwork online for me. All I had to do was get to the dealer and drive away. Easy proce More

by ERINFLYNNREALESTATE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Braff
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Mar 31, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 29, 2025

Kind and made it possible after several hours of haggling for me to drive my new car home. More

by SMCGUIRE727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 29, 2025

Very friendly, helpful and attentive. They answered all our questions. The deal went smoothly without much bargaining. We love the new car. More

by Vicki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dema Zolotarov
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Mar 30, 2025 -

Volkswagen of Salem responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Salem are glad to have you as a customer. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

March 29, 2025

Great from the start to finish. The service advisor Josh M. was professional and easy to work with every step of the way! Thank you Josh for a wonderful experience. More

by ERICKSONT95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McElwain
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Mar 29, 2025 -

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 29, 2025

Very kind and friendly service. I did not appreciate and found it dishonest when the service representative attempted to add on services on top of the basic service. Had I not notic More

by GFOSTER850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Apr 02, 2025 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 28, 2025

Scheduling is typically only a week or so out, but long wait times if waiting at the dealership For service to be completed. More

by Luckymom2cc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Hand
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Mar 30, 2025 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 28, 2025

As in all dealerships the costs are exorbitant! They say the part was leaking; however, there was no evidence of leaking on the driveway nor did we add any additional fluid. More

by KKFABER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 28, 2025

Tonya was amazing With getting me situated with my new model 3 Definitely salesperson of the year More

by FAZEV9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanya Risseeuw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Volkswagen of Salem responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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