Volkswagen of Salem - Service Center

Josh and Gregg were great. I had to have a lot of work done on my Touareg, Josh took care of all the issues and was able to provide me with information about the work needed as I had to have a lot of work done on my Touareg, Josh took care of all the issues and was able to provide me with information about the work needed as he is very knowledgeable about complex car repairs. No doubt I will continue to have my car diagnosed and repaired with Josh. No sales pitch just excellent diagnosis and work!!! More

I was very disappointed with the misinformation about the rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it v rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it very clear that I wanted to qualify for both of those to purchase the vehicle. I was assured that the Fedral would come off the sticker price and the State I would have 6 months post purchase to apply and receive online. After the purchase, I realized that the State Rebate was only for ‘23 and ‘24 Models. Everyone I was in contact with was aware of this before I had signed for the car. I went back in to discuss this with them and figure out if there was a way to make this right. They quickly got the “Sales Manager” out of his office to talk with me. What started out as a respectful complaint quickly devolved into this sales manager treating me like some criminal trying to extort Volkswagen of Salem out of $2,500! He told me “It sounds like you want a refund and that’s never going to happen.” He laughed at me when I voiced my complaints and tried explaining the situation. Another sales agent told me that they are able to run someone’s finances to see what rebates they would qualify for. He said they do it all the time. This was practice was not exercised during my purchase when I had discussed several times with the selling agent that I had planned to obtain both rebates. That was the entire allure to buying a second vehicle. I have never been so humiliated and disrespected in a place of business before like this. I felt like I was getting the shakedown from a used car lot on 82nd Avenue in Portland… and not the exceptional service of Volkswagen of Salem that a co-worker had referred me too. That sales manager had me so angry and disrespected that I had to leave. I do not think I can bring myself to ever do business hear again nor would I refer anyone to either. Buying a car should not feel like this. These are people’s lives and financial responsibilities they are dealing with. More

The people are always quick, effecient, and professional. The service on my vehicle is done quickly and I am provided all needed recommended service information. The service on my vehicle is done quickly and I am provided all needed recommended service information. More

I have been trying hard to find what to say but ultimately. This is a typical dealership this is their job so yes nice people, but they are sales people non the less. Sometimes you have to deal wit ultimately. This is a typical dealership this is their job so yes nice people, but they are sales people non the less. Sometimes you have to deal with them. I do have a beautiful truck out of the deal even if it has “minor” fixes. All the fixes that are not covered by their extra warranty but still need to be handled. So yes I do recommend this dealership just as much as I recommend any other dealership there is nothing special about them and well if you want a better rating than be the change and do better. More

Did a good job of checking the vehicle over for any issues. Replaced a fuel line under warranty. Competent service people. issues. Replaced a fuel line under warranty. Competent service people. More

They were very helpful & the purchase went smoothly. Thank You! We will think about them the next time we are in the market. Thank You! We will think about them the next time we are in the market. More

Didn’t get back to me until I had a problem with the brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the sit brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the situation. I will never buy from them again! More

Everyone was very helpful. I really enjoyed working with Taylor on the purchase of my new car. I really enjoyed working with Taylor on the purchase of my new car. More

Easy, fast and friendly service. Always return my truck clean and fresh. Surprisingly fast response times for how busy they are. Ten out of ten always recommend. Always return my truck clean and fresh. Surprisingly fast response times for how busy they are. Ten out of ten always recommend. More

My issues were not resolve but charged very expensive cost without reasoning. I was not cost without reasoning. I was not More