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Volkswagen of South Charlotte

Charlotte, NC

5.0
2,027 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff. If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help. Thanks Mark Cohen GM
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9900 South Blvd

Charlotte, NC

28273

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Showing 2,027 reviews

September 07, 2021

Shakir was a true professional during our process of seeking the right vehicle for me. He exhibited total knowledge of the cars we looked and offered great suggestions. We also appreciated his demeanor. More

by Linda & Tommy Green
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shakir Arnett
Sep 08, 2021 -

Volkswagen of South Charlotte responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 04, 2021

The process of buying the car went smooth with no issues. Employees are very helpful and thorough with explaining any questions I had. Nice dealership. More

by Nadia J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shakir Arnett
Sep 08, 2021 -

Volkswagen of South Charlotte responded

Hi Nadia, thank you for your positive review. We're glad to hear that you found our team here at Volkswagen of South Charlotte so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

September 04, 2021

Helping us with our used car purchase was a team effort. Sarah was very understanding when I had to cancel my first appointment. Clovis assisted when Sarah was out of the office the day I came in. Both of t More

by Lisanrod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clovis Brussi, Sarah Iorio
Sep 08, 2021 -

Volkswagen of South Charlotte responded

Hi, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

September 03, 2021

Chris Hand is the best! He was kind, informative and answered all of my questions quickly and kindly. I never felt pressured and was very pleased with the entire process. More

by lisa.sweet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Volkswagen of South Charlotte responded

Hi Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of South Charlotte! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

September 02, 2021

Thanks Moe for your excellent customer service in purchasing our 2nd VW vehicle from you this year. Hope to see you again in the near future! More

by howard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Borno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Volkswagen of South Charlotte responded

Hi Howard, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

September 01, 2021

Chris was responsive and helpful, it was really a pleasure to go through the buying process. I liked the ability to fill things out ahead of time to speed up the process at the dealership. More

by SK Foster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Volkswagen of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 01, 2021

The VW Dealership is clean and well organized. The sale staff was helpful and allowed me the time to inspect vehicles and options. I never felt pressure or rushed to make a decision. I was at the dealershi More

by Rich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwasi Asante-Ansong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shakir Arnett
Sep 02, 2021 -

Volkswagen of South Charlotte responded

Hi Rich, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Volkswagen of South Charlotte!

August 31, 2021

Shakir provided excellent customer service from start to finish and made the process of purchasing my car very easy and personable. Great salesman and even better person! More

by C Metz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shakir Arnett
Sep 02, 2021 -

Volkswagen of South Charlotte responded

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 31, 2021

Sarah was amazing. Helpful, knowledgeable, non pushy. Thankful she was our sales rep More

by lex_611
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Iorio
Sep 02, 2021 -

Volkswagen of South Charlotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sarah here at Volkswagen of South Charlotte! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Volkswagen of South Charlotte!

August 30, 2021

Cannot say enough about the service and professionalism I experienced at this dealership! Shakir is excellent at what he does. He goes out of his way to ensure his customers are well taken care of. I am so h More

by B. Greene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shakir Arnett
Sep 02, 2021 -

Volkswagen of South Charlotte responded

Hi, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

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