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W&L Subaru

Northumberland, PA

4.8
4,347 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,347 reviews

September 11, 2020

Competent technicians and staff that are always focused on putting the customer first. The waiting areas are always clean and sanitary. The lot itself is easy to navigate and well lit while looking at the More

by dbkranzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

W&L Subaru responded

We are glad you had a great service experience! Thanks!

September 10, 2020

This was my second time dealing with subaru for a vehicle my experience for the most part was pleasurable I still think for a preexisting sale your cost to handle a signature is very extreme I was told i More

by judy_dephillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Christine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

W&L Subaru responded

Hi Judy. A "courtesy trade" is where we arrange for a sale of a car between two other parties so that the vehicle can be treated as a trade-in for the seller. In your case, your friend wanted to sell you her old car, and she wanted to buy a new one from us, so we arranged it so that your friend could treat her car as a trade (which we then immediately "sell" to you) as a favor to her. We actually almost never do these, but since your friend is the mom of a good friend of ours, we decided to make an exception to help her out. We do not make any profit off of the sale of the courtesy trades and at the end of the day the entire arrangement is pretty much between you and your friend. We merely facilitate the state paperwork and the state fees and the sales tax. The only fee we collect for ourselves for doing this is the current documentation fee specified by the state.

Sep 15, 2020 -

judy_dephillips responded

409.00 is ridiculous all you people did was move her car from one side of the building to the other side gave me the keys wow you people then charged me 409.00. That was your profit for doing nothing that is above the taxes title change and transfer. Yes i'm a woman. But not a stupid one the only reason you people wanted this was it saved your friend the taxes on 8000.00

Sep 15, 2020 -

W&L Subaru responded

We are very sorry you are unhappy. Have a great day.

September 10, 2020

Exceptional attention to customer. Comfortable, clean Exceptional attention to customer. Comfortable, clean waiting area. Fast maintenance. I was offered a loaner car during a power outage by the fac More

by td805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler, Angela McCormick, Phil Rizzo
Sep 14, 2020 -

W&L Subaru responded

Thank you so much for your patience during the power outage! It was our pleasure helping you!

September 10, 2020

Had to get my airbags repaired due to a recall. Took about an hour total, but got to hangout and see some sweet cars I can't afford! Very polite and easy to work with staff. Thanks! More

by averybingaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't tell who ppl are bc of pandemic lol
Sep 14, 2020 -

W&L Subaru responded

Thanks so much for sharing your experience! Have a great day!

September 10, 2020

My son bought a car last summer and recvd an excellent price. Mike R. was so helpful at that time. When my 2014Forester was damaged, I insisted on having the insurance co. take it to W&L collision center More

by cathycarrollmoran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

W&L Subaru responded

Thank you so much! We are very grateful for your business!

September 09, 2020

Great selection of vehicles. Almost too many to choose from. Mike was very helpful and knowledgeable. He worked with us to get the model that best suited us. We went thinking we wanted a Forester....bu More

by lindajimg
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Jul 05, 2021 -

W&L Subaru responded

Thanks!

September 07, 2020

Want to thank W & L for the treatment I received and very special thank you to Kim Rorke for treating me like family and her professionalism.. More

by roaddog8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy, Kim Rorke
Sep 08, 2020 -

W&L Subaru responded

We are very pleased that you had a 5-star experience here! Thank you for your business!

September 07, 2020

Great experience, love the service, love my Forester! Everyone was inviting, knowledgeable, and helpful. I would recommend W and L to all of my family and friends. More

by nana502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Piercy, Corey Balliet
Sep 08, 2020 -

W&L Subaru responded

Thank you so much! Have a great day!

September 06, 2020

They were really nice and helpful they really helped us get the car we wanted and made everything so easy to do. thank you Subaru More

by futyma89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy
Sep 08, 2020 -

W&L Subaru responded

It was our pleasure helping you! Thanks for the review!

September 05, 2020

Two simple words,FANTASTIC EXPERIENCE!!!!!! Would probably be a return customer. Was treated very well. This will be the first dealer choice in the future. More

by zn20
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Sep 08, 2020 -

W&L Subaru responded

We're so glad you had such a great experience! Thanks for sharing online!

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