W&L Subaru

I want to support this business It was my first time at this dealership and the person handling my customer service was not customer first. I made an appointment and it took 45 minut It was my first time at this dealership and the person handling my customer service was not customer first. I made an appointment and it took 45 minutes longer than quoted. It wad explained that it was due to the walk in traffic. This is disappointing, then do not have a scheduling feature. I missed an important meeting. Additionally if the service person recognizes I had an appointment and things were running slow they could have explained that to me when I checked in. Maybe gave options. Some kind of thoughtful customer service would have been great. I have always went to Subaru dealers for the work on my car and now I likely will change, why go out of the way for average customer service. This experience is not what I have experienced at all other Subaru dealers. More

I found it very interesting that my car goes for service to W&L and the technician Called to tell me my seat was broken said it wouldn’t pass safety inspection. Then the next week my car goes for an alignme to W&L and the technician Called to tell me my seat was broken said it wouldn’t pass safety inspection. Then the next week my car goes for an alignment, and a different technician calls when I ask about the seat, he doesn’t know about the seat, can’t answer the questions about the seat that I had already asked via text message (the reason he called in the first place) and then tells me that the car would still pass safety inspection without the 1500$ repair. Let’s communicate, and let’s also not try to take advantage of our customers. I thought transferring from Blaise Alexander would be an improvement but now I’m questioning for sure. More

This is the second time getting my car serviced at your place. And both times I am well pleased and impressed by the way how everyone is knowledgeable and the customer service is great everyone should lear place. And both times I am well pleased and impressed by the way how everyone is knowledgeable and the customer service is great everyone should learn customer service from your store everyone is friendly. The place is clean the waiting area is well kept. You guys do a great job in servicing cars More

W&L Subaru is the best dealer I have ever dealt with. I’m glad I drove the 2 hours for my new car. Thank you again. glad I drove the 2 hours for my new car. Thank you again. More

Kyle is very professional to work with. He is a very friendly salesman. We will always go to him to purchase our vehicles. Great place! friendly salesman. We will always go to him to purchase our vehicles. Great place! More

New Car I had no intention of buying a new car the day I walked into the store. All employees, especially Luther, were helpful and friendly. The deal was too I had no intention of buying a new car the day I walked into the store. All employees, especially Luther, were helpful and friendly. The deal was too good to pass up. I love my new Subaru Forester! More

Excellent and speedy deal! Just what we were looking for. Dealership is amazing. Parts department had the adds in available and were supper nice, thanks! for. Dealership is amazing. Parts department had the adds in available and were supper nice, thanks! More

Used Subaru Forester at a reasonable price. Purchase completed with dispatch and full explanations. It was especially nice to have Curt deliver the car since I was driving one that was not bein Purchase completed with dispatch and full explanations. It was especially nice to have Curt deliver the car since I was driving one that was not being traded. More

Great service, quick turn around in both fast lane service w/o appt. and scheduled services as well. Offer loaner vehicles, Friendly drop off and pick up staff. service w/o appt. and scheduled services as well. Offer loaner vehicles, Friendly drop off and pick up staff. More

Top of the line service. Took care of current issues and a warranty I didn’t know I had. 10/10 would recommend W&L Subaru to friends and family based on the service alone. a warranty I didn’t know I had. 10/10 would recommend W&L Subaru to friends and family based on the service alone. More