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W&L Subaru

Northumberland, PA

4.8
4,844 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,844 reviews

September 16, 2019

Fantastic customer service We recently purchased a 2020 Subaru ascent from W&L Subaru through JT. His professionalism and patience was immaculate. Not only that but he handled h More

by ctlynobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tomsa, Shaunda Zeigler
Sep 16, 2019 -

W&L Subaru responded

Thank you so much, I will make sure JT sees your review! Have a great day!

September 16, 2019

Great experience First time buying a Subaru and felt very welcomed as soon as I walked in the doors. Salesman was very kind and took the time to explain everything to More

by longshill98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Shoup
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luther Metzger
Sep 16, 2019 -

W&L Subaru responded

We are so glad that your first experience was a great one, and we look forward to helping you next time!

September 16, 2019

W and L is AWESOME! Every one I spoke with at W and L greeted me with a smile, and addressed my questions with genuine concern . All were kind, polite, and very helpful. More

by mtgrnwdcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 16, 2019 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

September 16, 2019

Equinox Christian was great in helping me get my Equinox. The night I went to get it he was ready with everything and the process went smooth and quick. I lov More

by jays12006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Sep 16, 2019 -

W&L Subaru responded

Thanks for the feedback! We are so pleased that you had a great experience!

September 15, 2019

2019 impreza Great sales experience. Dealership staff were friendly and knowledgeable. All questions and concerns addressed. Able to get into a reliable vehicle at More

by kconfer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaunda Zeigler, Kris Delosier
Sep 16, 2019 -

W&L Subaru responded

Thank you so much for the review! Have a great day!

September 15, 2019

purchase & service when we went for new car we chose w&l Subaru after talking to sales person I asked if their was any type of rebates /discounts etc I was told subur More

by muggy254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
have no idea who I dealt with
Sep 16, 2019 -

W&L Subaru responded

Hi George. Have you looked closely at your paperwork? Your bill of sale that you signed says the price of the car (before taxes and tags) was $33400. Your window sticker lists the MSRP as $36754. So we gave you a total discount of $3354. For your convenience, you can view your bill of sale as well as our invoice here (https://www.flickr.com/photos/92035321@N06/albums/72157710870808027). If you look closely at the invoice, not only did you pay well less than the MSRP, you also paid less than our invoice. Even with taxes and tags, your total was $35,063, well less than the MSRP. Anyway, please check your documents. If you no longer have them I'll be happy to mail you copies. Just call me at 570.473.3432. I'm Rob. Thanks.

September 13, 2019

treated poorly had appointment to see vehicle . vehicle sold to some else as I waited for appointment. given bums rush to exit. found vehicle on triple a site. will More

by treated poorly
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Delosier
Sep 16, 2019 -

W&L Subaru responded

Hi Jeff, I'm very sorry for your experience. As background, we had 2 appointments that day to see that car. One customer's was at 4PM, and yours was at 5PM. Unfortunately, the lady at 4PM was in the process of completing her purchase when you arrived. I know that is frustrating, and I sincerely apologize for your inconvenience. If you see anything else that interests you on our lot, or if you want us to try locating something, please let me know, I'll do what I can with the numbers to make it worth your while. My name is Rob and my number is 570.473.3432. Thanks for the feedback, and have a great day.

September 13, 2019

The price of an oil change and tire rotation was exorbanant! I feel that I was taken advantage of because I am a woman. My husband called w&l Service Dept. and asked how much do you charge for a quart of oil. More

by dianebob0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
curt was very nice and extremely helpful
Sep 16, 2019 -

W&L Subaru responded

Hi Diane, we appreciate your feedback, as we are always looking to improve our pricing strategies. Rest assured, we charge the same thing regardless of the customer's gender. To be sure that was the case, I personally reviewed your bill, and you actually received a 10% discount off of the normal price. The reason Service didn't know the answer to your question is that Parts is the department that sells the bottles of oil, not Service, and Service does not have access to the system Parts uses for pricing. Service should have transferred your husband to Parts, though, and I am sorry they did not. I sent you a detailed email outlining the numbers, including the price of a quart of oil. If you need anything else, feel free to call me directly. My name is Rob and my number is 570.473.3432. I'll be glad to help any way I can.

September 12, 2019

We left my car at 8:30 a.m. and it was done at 10:00 a.m. I called to schedule a check of my undercarriage since I hit it on a median! The damage was only cosmetic and the cost was $20. Good job. More

by sdf100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 16, 2019 -

W&L Subaru responded

Thanks, it was our pleasure helping you! Have a great day!

September 12, 2019

rotate tires check for leak pissed when I got there about purchase price I got false imfo rotation was suppose to be free wrong. 30.00 to fix leak ??? very high just don't belie More

by muggy254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaunda Zeigler, Luther Metzger
Sep 12, 2019 -

W&L Subaru responded

Thank you for the feedback. I'm very sorry you were disappointed with your experience at our service department. Customer satisfaction is very important to us, so feel free to give me, Rob, a call at 570.473.3432, and I'll be happy to see if I can help you in some way.

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