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W&L Subaru - Service Center

Northumberland, PA

4.7
2,088 Reviews

2,088 Reviews of W&L Subaru - Service Center

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March 20, 2020

Excellent service! I had to have my car repaired after an accident. W&L brought me a loaner, took my car to the shop, and returned it to me when it was fixed! The repair More

by WESNERNA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 21, 2020 -

W&L Subaru responded

Thank you for posting! We are glad you had such a great experience in our service department!

March 20, 2020

I had a great experience at W &L Subaru service department. 18000 mile service and state inspection. In at appointment time and out in 45 minutes. More

by bobportzline
Recommend Dealer
Yes
Employees Worked With
I'm not sure who performed the service.
Mar 21, 2020 -

W&L Subaru responded

We are so pleased that you had such a great experience in service! Thank you!

March 17, 2020

Good service. Our Outback was taken in to the shop in a timely manner. Work as requested was completed. Our service advisor notified me that the work was done by co More

by pplatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke , Kris Little
Mar 17, 2020 -

W&L Subaru responded

Thank you for the review!

March 17, 2020

Very friendly and accommodating staff who are easy to interact with. I happened to be in the area and needed an oil change. They agreed to an express service and I presented my paperwork/coupon and the More

by Subypower
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little
Mar 17, 2020 -

W&L Subaru responded

Thank you for visiting our service department! Have a great day!

March 17, 2020

Oil change. Recall work Service was good. However the need service indicator was not reset so it comes on every time you start the car. back seat was dropped for some reason More

by willgarrob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 17, 2020 -

W&L Subaru responded

Hi Will, we appreciate your feedback, as we are always looking to improve. Sorry about the "service needed" indicator. Feel free to stop by, and we will be happy to take care of that for you. If you need anything else, just let us know, and we will be happy to do what we can for you.

March 17, 2020

Had oil change, fair price for synthetic.Heard a quote Had oil change, fair price for synthetic. Heard a quote for two air filters installed at 120. 00. That is way overpriced. Staff courteous. Thanks More

by ptom9428
Recommend Dealer
Yes
Employees Worked With
Kris Delosier, Kris Little
Mar 17, 2020 -

W&L Subaru responded

Thank you for the review. Feedback such as yours is an invaluable tool to help us guage our pricing structure. If you need any additional help, please let us know. Thanks again, and have a great day!

March 17, 2020

Courteous, reliable service. I trust the folks at this dealership to diagnose problems with my Subaru and make an excellent repair. Courteous and reliable staff. And I especiall More

by CLAMPART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young
Mar 21, 2020 -

W&L Subaru responded

We are so pleased to have earned your trust! If you need anything else, just let us know! Thanks for the review!

March 13, 2020

Always a pleasant experience! Coffee for me, treats for my dog, friendly faces and professional treatment! Sorry I don’t know any of the peoples names More

by dianemmckinley
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

W&L Subaru responded

Thank you Diane! It was our pleasure helping you with your service needs!

March 13, 2020

Our service was less than awesome. We've been taking our cars to your dealership for almost 7 years, but this last interaction was the worst. After establishing contact with my cell phone for services to More

by brettfillmore
Recommend Dealer
No
Employees Worked With
Diana
Mar 13, 2020 -

W&L Subaru responded

Hi Brett, thanks for the feedback. I'm very sorry for your experience here. I looked and I think the confusion is that we have multiple numbers stored under your record (a 570 area code number, a 405 area code, and a 580 area code). If you let me know which one is correct, I'll be happy to eliminate all of the other ones. My name is Rob and my number is 570.473.3432. Again, I'm very sorry for your experience, and I look forward to helping you with this issue. Thanks, and have a great day!

March 12, 2020

Courteous expertise After being told that I needed a recall repair that would take two hours, I asked for a loaner because I had not anticipated the wait:request granted. More

by RVHORT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 13, 2020 -

W&L Subaru responded

We are very pleased that you enjoyed the free loaner car for your service visit! Thanks for the review!

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