W&L Subaru - Service Center

Had terrible experiences from point of buying a new WRX in 2018 with saleswoman changing my pre-approved credit union to theirs so she could get commission (I caught it while signing papers and almost didn in 2018 with saleswoman changing my pre-approved credit union to theirs so she could get commission (I caught it while signing papers and almost didn't buy the car. No apologies either). Tried to charge $500 extra for special paint protector that I specifically refused at the point of purchase. Purchase papers show 3yr free sirus radio, lasted a few months. Terrible service dept. procedures for appointments. They don't follow appointment dates, car was there a week beyond appointment and no service date provided! I took my car back, will find another dealer. More

My car was taken in at the appointment time and finished quickly. They even obtained a copy of my registration since I misplaced the one I needed in another vehicle. quickly. They even obtained a copy of my registration since I misplaced the one I needed in another vehicle. More

W&L is a very efficient business, fantastic customer service and great friendly individuals to work with to help with all your needs. I even received a video inspection of my Outback. service and great friendly individuals to work with to help with all your needs. I even received a video inspection of my Outback. More

They have done an outstanding job of addressing and correcting some maintenance concerns on our recent used car purchase. They are very professional, competent, and caring in dealing with customers, a correcting some maintenance concerns on our recent used car purchase. They are very professional, competent, and caring in dealing with customers, and they stand behind their sales. More

We were quite pleased with the quality and professionalism of the service and sales department. We are looking forward to buying our next vehicle from your business. professionalism of the service and sales department. We are looking forward to buying our next vehicle from your business. More

Brought two vehicles in for free state inspection found out after completion that emission testing is not included in this. Was not expecting this additional expense that why 4 stars and not 5. Do like th out after completion that emission testing is not included in this. Was not expecting this additional expense that why 4 stars and not 5. Do like the new video review that they do now. More

W & L is efficient, professional, caring and honest. I would recommend them highly to others. I was very pleased with my experience. I would recommend them highly to others. I was very pleased with my experience. More

Always helpful-so happy they pick up our vehicle for service. We will always buy our Subarus from you! service. We will always buy our Subarus from you! More

My technician was very good/excellent. Please take this portion out of this survey it is annoying. Please take this portion out of this survey it is annoying. More

Friendly and amazing customer service. Always willing to help and to explain what your car needs are. Always willing to help and to explain what your car needs are. More