Walker Ford

Walker Ford made the car buying experience smooth and they were willing to accommodate our requests. Finance was an easy conversation rather than an overbearing sales pitch. they were willing to accommodate our requests. Finance was an easy conversation rather than an overbearing sales pitch. More

Greeted upon arrival, keep me informed every step of the way. Car was repaired when promised. way. Car was repaired when promised. More

My car's turbo went out and was under extended warranty. Walker Ford replaced parts in a timely manner. Brooks kept me informed every step of the way. Walker Ford replaced parts in a timely manner. Brooks kept me informed every step of the way. More

Lack of communication was the main issue. I left my car and was told it would take several days, but I had to repeatedly track down my service advisor just to get updates. Every time I spoke I left my car and was told it would take several days, but I had to repeatedly track down my service advisor just to get updates. Every time I spoke with him, it felt like I was bothering him. Twice he told me he would call the next day with an update, and both times he never did. On top of that, his demeanor felt unprofessional. He kept calling me “buddy.” I’m not expecting a royal greeting, but a standard, professional form of address would be more appropriate. Customers need to plan their time just as you plan yours when scheduling appointments. The same consideration applies in reverse—clear communication helps us organize our day and make necessary arrangements. You’d think this would be common sense, but customers simply want to know when they can expect their car to be ready. And if there’s a delay or an issue, a courtesy call with an update would go a long way. More

I am always treated well when I go to Walker Ford. Dan Victory has always been able to work me into the service schedule when I call him. The service technicians are very thorough and do a clean job o Dan Victory has always been able to work me into the service schedule when I call him. The service technicians are very thorough and do a clean job on my truck. The courtesy van driver gets me back home and picks me up when my truck is ready. What more could you ask for? More

They took care of the issue and kept me informed every step. Brooks got me a loaner car to use while they waited for the new part to arrive. step. Brooks got me a loaner car to use while they waited for the new part to arrive. More

When they say we'll get you in and Out quickly if you get here between 7am and 8am. I guess quickly means different things to different people. One and a half hours to patch a tire. Waiting room was nice. here between 7am and 8am. I guess quickly means different things to different people. One and a half hours to patch a tire. Waiting room was nice. More

I have been buying trucks from Dwayne Poucher for years. He's awesome ! Go see him He's awesome ! Go see him More

They didn’t notify me that my parts weren’t in and I ended up wasting a trip for a scheduled recall repair. ended up wasting a trip for a scheduled recall repair. More

Very friendly staff. Make you feel that you just aren't a number,that you're part of a family. Make you feel that you just aren't a number,that you're part of a family. More