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3,620 Reviews of Walker Ford - Service Center
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September 24, 2020
I want to thank Amy for going above and beyond. She understood my issue my concern and made sure it was resolve. This is the reason why i come to Walker Ford Thank you! understood my issue my concern and made sure it was resolve. This is the reason why i come to Walker Ford Thank you! More
by i.macias45
Verified CustomerEmployees Worked With
Amy Andrisani
September 24, 2020
Very helpful and great for service clean and friendly people working there . Service tech was very helpful and very friendly work was done in a timely manner people working there . Service tech was very helpful and very friendly work was done in a timely manner More
by CBSLOCUM
Employees Worked With
September 24, 2020
After 4 working days, they finally sorted out the problems after we insisted that they replace the GEM module which all the other mechanics had assured us was the problem for a number of symptoms: problems after we insisted that they replace the GEM module which all the other mechanics had assured us was the problem for a number of symptoms: the oil light stayed on when the engine was off, it bleated like a sick goat when unattended at night, the key fobs didn't work, the shifter back light didn't work, the back lighting on dash worked when it felt like it, and it turned off the headlights and turned on the parking lights when the engine was turned off and didn't sound the alarm that the switch was still on, it deadened a 4 month old battery over night. I could go on. After the first 2 days, it was even suggested that I might want to pick it up and take it to my local mechanic to finish fixing! It was obvious that they would have been delighted to get that car out of their garage. They did not call and keep us informed of the progress or lack thereof and whether they needed to keep it overnight. I will admit that the service guys were usually grudgingly polite, despite that they knew there was a problem they simply had to fix. I was very close to calling the Ford company and I suspect they knew it. We were never allowed to talk directly with the technician. It was like the old game of Telephone! More
by richter1170
September 24, 2020
Very good service 25 words thats a lot but I'm working hard to get there prompt efficient maybe I should use single syllable words hard to get there prompt efficient maybe I should use single syllable words More
by cthorpe1
Employees Worked With
September 23, 2020
Excellent service , they fixed my car in no time . I appreciated the efficiency and quality of the work. I definitely will recommend the dealer always appreciated the efficiency and quality of the work. I definitely will recommend the dealer always More
by GABYJOHNSON
Employees Worked With
Other Employees :
Amy Andrisani, Douglas Wilder
September 23, 2020
Whenever I need my 2014 Ford Escape servIced I cone here. The staff are always friendly, helpful and above all very good at what they do. I receive timely calls as to the status of the work being performed The staff are always friendly, helpful and above all very good at what they do. I receive timely calls as to the status of the work being performed in my car an whenever a service has ended up taking longer they have immediately provided me with a free rental car for the time being. All are professional and Walker Ford has my business for my Ford always. More
by robynmh2003
Employees Worked With
September 23, 2020
The welcome leaves much to be desired. The leaving was totally the opposite. The ones that check you in need to be trained to not overlook ones sitting waiting and going all around to all the "men" first! totally the opposite. The ones that check you in need to be trained to not overlook ones sitting waiting and going all around to all the "men" first! More
by Lionel2314
Employees Worked With
September 22, 2020
I took my truck in this past Thursday morning, to have I took my truck in this past Thursday morning, to have some work done on it and I didn’t get it back until yesterday, which was Monday. You all had I took my truck in this past Thursday morning, to have some work done on it and I didn’t get it back until yesterday, which was Monday. You all had to order a part and the part didn’t come in. I was not very happy about that. I was given a $60- discount, for the inconvenience. More
by lydiasattic
Employees Worked With
Amy Andrisani
September 22, 2020
We were seen immediately by our advisor - all of our needs were meet with knowledge and friendliness. Thank you Mike and to Walker Ford for taking good care of your customers! needs were meet with knowledge and friendliness. Thank you Mike and to Walker Ford for taking good care of your customers! More
by gbrackens
Employees Worked With
September 22, 2020
Just moved to the area, made my appt. On line, very cheerful greeting and to my truck right in. Very nice service area and customer lounge. They had lots of vehicles come in but they still had my serv cheerful greeting and to my truck right in. Very nice service area and customer lounge. They had lots of vehicles come in but they still had my service done in about an hour. I will definitely be using them for all my service. Very friendly folks, pleasure doing business with good people. More
by OUT53LAW
Employees Worked With
Douglas Wilder
