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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,422 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,422 reviews

October 08, 2020

Brandon has been servicing my cars for the last few Brandon has been servicing my cars for the last few years and I have never been disappointed. Excellent service and timely and accurate informatio More

by Monique521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Oct 09, 2020 -

Walter's Mercedes-Benz of Riverside responded

Monique, Thank you so much for your excellent review! Providing quality and efficient service is so important to us, and we are pleased that Brandon's efforts continuously meet your full satisfaction! Your safety is our utmost priority, and we look forward to continue providing you and your vehicle with our best care in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 08, 2020

My overall experience was excellent due to the efforts of Joseph Loera. His professionalism, knowledge and genuine desire to help go above and beyond expectations. Walters is lucky to have a person like Joe More

by dejaspapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Joseph this wonderful review! He will be honored by your very kind words and to know how greatly you valued his service! He certainly is an excellent asset to our dealership. Please drive safely, and do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 06, 2020

Tony Wasif was extremely helpful and courteous from the very beginning even though we were waiting for a different salesman. Tony stepped in because we were short on time and exceeded all expectations from More

by LUCAMPOS1992
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ray Burke, Christian Felix, Tony Wasif
Oct 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Tony this excellent review. We are happy to hear that he was so helpful and efficient, and that he made your experience as seamless as possible! He will be honored to know how greatly you valued his assistance, and we congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 04, 2020

Easy in, easy out. Was greeted with a smile and promptly. Austin Got the job done within an hour and sent me on my way. More

by Kermitrima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! Quality and efficient service is always our goal, and we are pleased that our efforts met your satisfaction! It is our pleasure to serve you, and we hope to hear from you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 04, 2020

I took my car for service because the emergency engine light was on all day. However, when I took the car to the dealer the next day the warning light was off. Instead of sending me on my way, Mr. Austi More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Sandra, Thank you for taking the time to leave Austin this amazing review! He will be honored to hear of your very kind words and to know how confident you are in his efforts! We wish you the safest of travels- on behalf of him and the entire team, and we look forward to continue providing you and your vehicle with our best care in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 03, 2020

Adam Garcia has really done a professional job in dealing with the service of my van!! It took a couple of attempts to find an intermission, but the team preserved until it was resolved More

by TJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Garcia
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! Your safety and satisfaction mean so much to us, and we are pleased that we could get your automotive concerns thoroughly resolved. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 03, 2020

Everyone that works here seems to enjoy their job. Sales people are friendly yet not pushy. Service department is very well versed at keeping in contact with customer regarding service. More

by Stratusman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Lewis
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this positive review! We appreciate your business and are pleased that we could make your overall visit so smooth and pressure-free! It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 02, 2020

Joseph Loera was exceptionally helpful, explaining the work that needed to be done to my G. He was very professional throughout. I felt confident and comfortable with the advise he gave me regarding the More

by Elenita Songco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Elenita, Thank you for taking the time to share this positive review! We are delighted to know that Joseph took great care of you and provided both you and your vehicle with top-quality service. Your safety is of the utmost importance to us. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 01, 2020

Went in for service for a check engine light. Adam was very helpful at explaining what this issue was. He is very knowledgeable about the work he does. Would recommend! More

by Jay Sanchez
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Oct 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Jay, Thank you for leaving Adam this 5-star review! We are happy to hear that he took great care of you and ensured that your concerns were thoroughly resolved. He will be proud to have earned your kind recommendation. Please don't hesitate to give us a call if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 01, 2020

I was referred to Dina by a friend and she couldn’t have I was referred to Dina by a friend and she couldn’t have made it a better experience! Great customer service and she knows what she's doing. Recommen More

by Fredleeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Backer
Oct 02, 2020 -

Walter's Mercedes-Benz of Riverside responded

Fred, Thank you for taking the time to leave Dina this excellent review! We are overjoyed that you decided to do business with her, and that she could make your visit an overall success! We hope you enjoy your new vehicle. Please let us know if there is anything more that she or the team may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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