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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,422 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,422 reviews

September 12, 2020

Friendly, responsive, no hesitation to fix my car under warranty. They also completed the brake fluid flush for less than original estimate. Alex was attentive and saw to my needs. More

by Jimb500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Jim, Thank you so much for your 5-star review! We are pleased to hear that Alex took great care of you and your automotive needs throughout your visit! We appreciate your business and look forward to working with you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 12, 2020

Alex Ramirez is amazing. Great customer service and I received a loaner vehicle because they had to keep my car for a few days. I did not have an appointment and they were very courteous and accommodatin More

by sandybeamon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Sandy, Thank you for leaving Alex this 5-star review! We are so glad that he could be of assistance to you and get your automotive needs seamlessly resolved. It is our pleasure to serve you. Please do not hesitate to give us a call if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 12, 2020

Mark Interlicchia delivers consistent excellent service every time we bring either one of our cars for any issues. He makes it a pleasure to visit your dealership. More

by DADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Burke
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Mark this excellent review! We are pleased that he could consistently get your concerns taken care of. Your safety and satisfaction are of the utmost importance to us. Please let us know how he and the team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 12, 2020

I would like to commend Austin Schneider for his friendliness,consumate proffesionalism, and overall friendliness,and my car was ready on time.! Thank You Austin. He a definite plus for your Co More

by greengirl41
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Catherine, Thank you for leaving Austin this kind review and recommendation! We are pleased to know that he took great care of you and ensured that your needs were efficiently resolved. We wish you safe travels. Please do not hesitate to let us know how Austin and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 11, 2020

Upon my arrival to the dealership, I was impressed by its appearance. It stood out among group of dealerships. Prior to my visit, I had been sent a video of a certain auto I identified on line and it was pos More

by ggmacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Schwartz, Michael Georgie
Sep 11, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are overjoyed that we had the opportunity to do business with you and provide you with a top-quality experience- from beginning to end! Ted will be honored to know how greatly you valued his assistance, and we congratulate you on your new Mercedes-Benz- on behalf of him and the entire team! We look forward to a chance to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 11, 2020

Always when I have brought my car in for service, the communication has been great, The last time we were in I miss placed my phone and went to extreme length to assist me with locating my phone. The pho More

by Pheagles17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Monaco, David Greene, Cody Burt, Rene Orellana, Shane Boyd
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Hi! Thank you so much for the nice review! Did you mean to give us the one star? If not, do you mind updating it? Tyler Usary Service Manager

September 11, 2020

Going in to see what needs to be done/ serviced Is always tough but JR made it seamless! He did a great job looping me in and making it fast and convenient More

by erickasoto18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Ericka, Thank you so much for your positive review! We are pleased that JR could get you and your vehicular needs seamlessly taken care of. Your safety and satisfaction are of the utmost importance to us, and we will be awaiting an opportunity to serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 11, 2020

Very professional . You get well taken care of . They make you feel like more than family and I’m very pleased with Walters Mercedes Benz every time I go there . Thank you Cody and Eddie for your awesome More

by Imer.wilson213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Burt
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Imer, Thank you so much for your kind recommendation! It is our pleasure to serve you, and we are overjoyed that we could consistently make you feel like the valued customer that you are! Your safety and satisfaction are of the utmost importance to us, and we look forward to continuing to provide you with the same quality service in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

Sep 26, 2020 -

Imer.wilson213 responded

You’re welcome 😊 and will do👍🏼

September 11, 2020

Austin Schneider was an amazing rep . Thanks Austin Austin Schneider was an amazing rep . Thanks Austin Schneider . Service was good Prices were clear They did their job right Always go for Au More

by johnksoliman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

John, Thank you for leaving Austin this excellent review! We are happy to hear that he took great care of you and ensured that your needs were thoroughly resolved. Offering 5-star service is always our goal, and we will certainly provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

September 11, 2020

My experience has always been good.The people are My experience has always been good. The people are courteous and friendly. They have done good work on my car and I have had only one problem with my More

by margarettwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt, Adam Garcia
Sep 14, 2020 -

Walter's Mercedes-Benz of Riverside responded

Margarett, Thank you so much for your excellent review. We are pleased that we could consistently get you and your concerns thoroughly taken care of. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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