Walter's Mercedes-Benz of Riverside

The GOLD standard of car buying is set by Walter’s Mercedes I made the mistake of visiting a BMW dealership, and after meeting with what you think is the typical dealership sales guy who was pushy, aggressive, I made the mistake of visiting a BMW dealership, and after meeting with what you think is the typical dealership sales guy who was pushy, aggressive, and rude..while being on his phone during the entire test drive I decided to give Mercedes a try. In comes Walter’s of Riverside – On a Saturday morning, I found a great deal on a pre-owned CLA 250, and in a matter of an hour John Shelley had confirmed that the car was available, sent a custom video of the car, and asked me when I wanted to come in..the deal was so good I decided to drive to the dealer 40 MINUTES away that same morning. John Shelley could not have been nicer, while being SO busy. It truly is incredible what a smile and kindness can do these days. Totally cool dude, that takes his job seriously. Super fun test drive and great car to drive. I was also on a huge time crunch and John got me in/out in about an hour or so. I promised to come back the next day. Lo and behold, I came back and as requested John has prepped all the paper work, he then sent me to speak with Andy Towns the finance manager, and again, could NOT have been more professional, organized and kind. He made sure I understood every piece of paper I signed and wasn’t pushy or over the top. Overall a truly great experience with a top notch team. More

Buying experience was easy and professional. This was my first Mercedes buying experience and I had a lot of questions. Raul Ayala was courteous, respectful and very knowledgeable. He patiently e This was my first Mercedes buying experience and I had a lot of questions. Raul Ayala was courteous, respectful and very knowledgeable. He patiently explained the vehicle to me and answered all my questions. He truly went above and beyond. I couldn’t have had a better buying experience and will recommend him to everyone! More

Professional As a repeat client of both Jin Lee and Walters Mercedes, I appreciated being treated to the level of service that a repeat customer should expect: tha As a repeat client of both Jin Lee and Walters Mercedes, I appreciated being treated to the level of service that a repeat customer should expect: that "Goldilocks" standard - not too much, not to little, just right. More

Lease return and a new purchase I went back to Andrew again after my last lease and him and his team worked to get my lease return done early and wrapped up my purchase on a new car I went back to Andrew again after my last lease and him and his team worked to get my lease return done early and wrapped up my purchase on a new car as well. Not only that, Paul (Andrew's assistant) delivered my car on his day off to make sure that I had it. I had a great experience once again and will most definitely return for another vehicle in the near future. More

From the beginning I was treated with respect & made to feel like I was family even before I purchased my vehicle. Liliana helped me find a vehicle similarly equipped & priced to my 1st choice that was alr feel like I was family even before I purchased my vehicle. Liliana helped me find a vehicle similarly equipped & priced to my 1st choice that was already sold. Not only was Peter friendly & eagar to assist me when I arrived at Walters. He was also very patient. He didn't mind explaining the many options that were available to me. When I did finally decide on a vehicle he was honest about the final details (extended warranties, maintenance packages, etc.) Then when I went 2 the finance dept Justin made sure not only was the paperwork correct, but that everything that was agreed upon downstairs was correct. He even found me a better interest rate. Needless to say I've never had a car buying experience like this before. Peter even made sure before I drove off that I was comfortable with how everything worked & made sure I know how to connect my phone & stuff. I won't hesitate to refer any of my friends & family to go to Walters & become apart of there family. More

Mike Sales, I can’t thank you enough for what you did for me. You really pushed pulled some tricks from up your sleeves, thanks! me. You really pushed pulled some tricks from up your sleeves, thanks! More

I had a wonderful experience at Walter's. The customer service was outstanding, everything was explained clearly and all my questions were answered to my satisfaction. The staff at Walter's were friendly service was outstanding, everything was explained clearly and all my questions were answered to my satisfaction. The staff at Walter's were friendly and worked really hard to get me a great deal on my new car. Rene O. deserves special recognition! He was knowledgeable, provided incomparable customer service and made sure I got the car I wanted for a price that was comfortable for me. He stayed late to make sure everything went smoothly and that I was comfortable with operating my new car. I'm very happy with my experience at Walter's. Thanks Rene! More

Car repair I had excellent service and a repair job well done. the staff was respectful and Austin Schneider proved to be very helpful, knowledgeable, profession I had excellent service and a repair job well done. the staff was respectful and Austin Schneider proved to be very helpful, knowledgeable, professional and friendly and actually the staff I encountered was friendly and respectful on my visits. In the times I've been there for past services, I have nothing but 5 star ratings for Walters business. More

I have been taking my car to Walter's for a couple years and they have always been so great. Cody helped me out this time and he was so nice. He took the time to explain the service that i needed and it rea and they have always been so great. Cody helped me out this time and he was so nice. He took the time to explain the service that i needed and it reall made it easier for me. Thank you again. More

Look no further if you want superior, personalized service. Andrew and Raul are a superstar team with your needs as their only priority. 5 stars service. Andrew and Raul are a superstar team with your needs as their only priority. 5 stars More