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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,435 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,435 reviews
February 27, 2020
Exceptional Service Came in on a Saturday with an engine service light on, Cody looked at the car and noticed rodent damage to the engine wires, immediately recommended t Came in on a Saturday with an engine service light on, Cody looked at the car and noticed rodent damage to the engine wires, immediately recommended that I leave the car for a technician to evaluate the damage, was placed in a loaner immediately. Great follow up service and always kept in the loop on the status of the repairs. More
by jim.stala
Employees Worked With
Cody Burt
February 26, 2020
Eddy is the Benz Master!!!! Just purchased an AMG C63S from Eddy and I was amazed by the experience. First off, you can tell Eddy really cares about your needs as a customer and Just purchased an AMG C63S from Eddy and I was amazed by the experience. First off, you can tell Eddy really cares about your needs as a customer and goes above and beyond to help you find the right car. The car we wanted was a challenge for him to acquire but he got it done in no time. I would recommend seeing Eddy for all your Mercedes-Benz needs. He will make the experience a true luxury experience. Thanks Eddy for going above and beyond every time. More
by Al
February 25, 2020
Thanks to Austin Schneider who helped me on more than one occasion with ease and solve all the questions I had or needed for my vehicle. I really appreciate his help with everything. occasion with ease and solve all the questions I had or needed for my vehicle. I really appreciate his help with everything. More
by MZarate312
Employees Worked With
Austin Schneider
February 24, 2020
It is a concern of mine that I would be "talked" into service that I do not need. Mileage determines what service as well as time, however at this point I have less than 9,000 miles on a car that is 4 ye service that I do not need. Mileage determines what service as well as time, however at this point I have less than 9,000 miles on a car that is 4 years old and yet get the B service when it is the same as the A service. $ 400 + for an oil & filter change with NO other work being performed ( oh yes someone checked the onboard computer ) plus a car wash and all this done in a little more than an hour. More
by scarson
Employees Worked With
Austin Schneider
February 24, 2020
This was my first time with Joseph Loera. He was excellent in every aspect. He took the time to review my service history and go over what needs to be done this time and what to expect on the next excellent in every aspect. He took the time to review my service history and go over what needs to be done this time and what to expect on the next visit. The service time quoted was 3 hours and I was surprised when he came to get me 30 minutes early. He is a extremely pleasant, professional individual whom I will look forward to working with again. More
by Golf Nut
Employees Worked With
Other Employees :
Riley in call center-Great, patient, thorough, completely responsive and pleasant to deal with.
February 23, 2020
Bought my 3rd Benz from Peter Tecson yesterday afternoon, every time I visit Mercedes-Benz and Peter Tecson, I had such a great time. Walter’s Mercedes-Benz is better by having employees with the integrit every time I visit Mercedes-Benz and Peter Tecson, I had such a great time. Walter’s Mercedes-Benz is better by having employees with the integrity of Peter Tecson. As long as my family and I continue to have Mercedes-Benz in our lives, we would only buy from Peter Tecson. More
by Phie
Employees Worked With
Peter Tecson, Julio Guerrero, David Greene
February 22, 2020
Lupita Manzo is awesome ask for her She will give you an amazing sales experience an exceed your expectation by far! will definitely use her when I buy my next Mercedes!! amazing sales experience an exceed your expectation by far! will definitely use her when I buy my next Mercedes!! More
by tharealone818
Employees Worked With
Lupita Manzo
February 22, 2020
Because I live in the Bay Area I bought a car “online”. Even though I live 450 miles away, Andrew made it seem as if I was right there in person. He was able to send me a personal video of the vehicle I wa Even though I live 450 miles away, Andrew made it seem as if I was right there in person. He was able to send me a personal video of the vehicle I was interested in that showed the options, finish and even explained most of the tech in the vehicle. Andrew was very patient and had great customer service through the whole process. I was surprised on how quickly he answered all my texts and phone calls which I highly appreciate. Andrew is the type of salesman that got to know me as a person which made me feel more that “just a sale”.. Because of the great deal I got on the beautiful Benz and the phenomenal customer service - I will definitely reach out to Andrew again for future vehicle purchases. Awesome job all around from Walter’s Mercedes Benz. Thanks everyone !! More
by Maibaum57
Employees Worked With
Andrew Wagner, Andy Towns
February 18, 2020
I always send my car to Walter’s. They carried out the service efficiently and perfect. Waiting area is clean and Nice, some treatments provided. service efficiently and perfect. Waiting area is clean and Nice, some treatments provided. More
by Karen
Employees Worked With
February 18, 2020
Great customer service I could not have been treated any better! Lupita was awesome and made my experience one I won’t forget. I would recommend Walters BMW to anyone! better! Lupita was awesome and made my experience one I won’t forget. I would recommend Walters BMW to anyone! More
by Rollie200114
Employees Worked With
Julio Guerrero, Lupita Manzo
