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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,435 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,435 reviews

February 04, 2020

Great thoughtful personal service. I have disabilities from a stroke and they always go out of their way to take care of my considerable needs. More

by dgaede10
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Feb 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

It always our goal to ensure that our customers' are at ease and that their vehicular needs are thoroughly taken care of! We are so glad that our efforts always meet your satisfaction, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

February 04, 2020

Good quick service. I had a Mercedes Benz recall that needed attention immediately. I was able to get an appointment quickly and the service was completed on time. More

by bigjeffmolina
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Feb 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Jeff, Thank you so much for your positive review! We are so pleased that we could get you and your vehicular needs taken care of efficiently! It is our pleasure to serve you in any way possible. Please don't hesitate to let us know how we may be of further assistance to you in the future Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

February 03, 2020

I leased of Mercedes from you last year and you conned me ! When we leased our Mercedes from you the sales rep told us we would get a tax credit from leasing a GLC350e vehichle. After we finished our lease our More

by Sandau, J
Customer Service
Recommend Dealer
No
Employees Worked With
Jin Lee
Feb 19, 2020 -

Walter's Mercedes-Benz of Riverside responded

Hi Jerry, I read your comments and looked into your concern immediately. After review I confirmed plug in Hybrids do qualify for tax incentives per the Internal Revenue Code Section 30D. The full tax credit was correctly applied to your lease. Mercedes-Benz financial services is the legal owner so the money goes to them, but they in turn give you that same amount as a rebate towards your lease. I do apologize for any misunderstanding and would be happy to discuss further if you’d like to speak… I can be reached at the number below. I’ll be happy to show you where the full tax credit rebate was applied on your lease. Ray Burke General Manager Walter’s Mercedes-Benz of Riverside 951-552-2200

February 02, 2020

Austin: you were very welcoming and can see the care and customer service skills, making my experience very pleasurable. Kept me informed through the entire service waiting period. More

by Pheagles17
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Feb 03, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Austin this wonderful review! He will be honored to hear of your very kind words and to know how greatly you valued his efforts. We wish you safe travels- on behalf of him and the entire team, and we hope to see you again when the time comes for your next service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

February 01, 2020

great service Our firm purchased a mercedes Sprinter, and they worked with us in every capacity for price , bank , and payments . Highly recommend this dealership. More

by sales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review and recommendation! We are so appreciative of your business. Please let us know if there is ever anything more that our team may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 31, 2020

I came down to Walters because my check engine light came on, and without hesitation they took me in and were able to put me in a loaner car immediately. Friendly and helpful staff all around. More

by waldosworld
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We are so glad that we could get you in and get your automotive needs efficiently taken care of. We wish you safe travels- on behalf of the entire team, and we ask that you do not hesitate to let us know if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 31, 2020

Took my car in for the A service, waiting time was very minimal. Brandon the service Rep was knowledgeable and courteous. My only concern was the cost of tires, wished they had affordable rates. More

by Earnie
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
January 31, 2020

Joseph did a great job taking care of my Mercedes. I wasn’t expecting the services that were needed but he was able to get everything done the same day. More

by Amani
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Walter's Mercedes-Benz of Riverside responded

Amani, Thank you for leaving Joseph this 5-star review! We are happy to hear that he got your vehicular needs taken care of- thoroughly and efficiently. Your safety and satisfaction are our priorities. Please don't hesitate to give us a call if you have any further questions or concerns in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 31, 2020

Sprinter tune-up As my business relies on travel for product drop off, it is pertinent that my van is up and running efficiently. Thank you for supplying me with the b More

by P.Lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Feb 03, 2020 -

Walter's Mercedes-Benz of Riverside responded

Your safety and satisfaction are our priorities, and we are overjoyed that we could provide you and your vehicle with the quality service that you so much deserve! It is our pleasure to assist you in any way possible, and we look forward to an opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

January 31, 2020

Great people with great knowledge. I like the way of presenting my options. I visit them with intention of getting certified pre owned car, but they convinced me to go for brand new one. Alfonso Hernan More

by Dr
Recommend Dealer
Yes
Employees Worked With
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero, Emil Iltchi
Feb 03, 2020 -

Walter's Mercedes-Benz of Riverside responded

Your satisfaction comes first to us, and we are thrilled that Alfonso could guide you to the perfect car! We warmly congratulate you on your special purchase, and we thank you for doing business with us at Walter's Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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