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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,422 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,422 reviews

October 21, 2019

Smart Car zero cost recall Five stars because the car was cleaned better than $100+ car detailing service. The no-cost thorough inspection was comforting to learn that the car w More

by Steffan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Oct 22, 2019 -

Walter's Mercedes-Benz of Riverside responded

Steffan, Thank you so much for your 5-star review. Providing quality service is so important to us, and we are so pleased that our efforts met your satisfaction. We greatly appreciate your patience throughout the process, and we will be sure to utilize your feedback to further enhance your experiences with us in the future. We look forward to working with you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 20, 2019

wonderful experience purchasing a car with Mike Sales Mike Sales is courteous and knowledgeable as well as friendly. This was the best car purchase experience I have had as it was done with ease and grace More

by TJay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sales
Oct 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are overjoyed that we had the opportunity to work with you, and we are thrilled that Mike and the team could provide you with your best car-buying process yet! It is our goal to ensure that our customers' experiences are as seamless as possible, and we couldn't be more proud to have earned this excellent review and recommendation! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 20, 2019

always a wonderful visit to walters mercedes my wife's automobile is so very important to me. i want her safe and in a vehicle i know is going to bring her back home. mercedes benz has been her More

by harleytt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco, Austin Schneider
Oct 21, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your incredible review! Your and your wife's safety is equally as important to us, and we are overjoyed that we could keep her vehicle in its top-notch condition. It is our pleasure to serve you two in any way possible, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 18, 2019

Friendly Service I was met with a friendly smile and a since of humor, Mr. Peter Tucson was just the right person to put me in a comfortable/relaxed mind to deal with More

by Goofy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Thackeray, Peter Tecson, Andy Towns, Frank Serraro
Oct 18, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Peter and our team this amazing review! We are happy to hear that he took great care of you- from start to finish, and ensured that you were provided with the quality experience that you so much deserve. We feel so fortunate to have had the opportunity to do business with you, and we hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 17, 2019

Stay away from Andrew Wagner. Wagner will skip out on your confirmed appointment with him after you have a driven two hours, four hours round-trip.. I was passed it off on a an in More

by 9th Mercedes owner.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raul Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
October 16, 2019

Excellent sales rep and dealership. My first every buying a Mercedes and this dealership Attended all my needs. My sales rep John Shelley made everything easy and fast. Gave me a good de More

by Acornell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Guerrero, John Shelley
Oct 16, 2019 -

Walter's Mercedes-Benz of Riverside responded

Providing exceptional service and deals is what we aim for, and we are so pleased that we could make your first Mercedes-Benz buying process a 5-star experience all-around. We thank you for allowing us to assist you with this special purchase, and we congratulate you on your new vehicle- on behalf of John, Julio, and the entire team. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 16, 2019

Buying a new car Walter’s Mercedes staff are amazing! They are kind, thoughtful and make buying a new car very simple. I would highly recommend buying your next car wi More

by neakster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Oct 17, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review and recommendation! It is our goal to make our customers' experiences as seamless as possible, and we are so glad that you found our assistance to be so valuable. We warmly congratulate you on your new vehicle, and we hope to work with you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 16, 2019

Christian Garcia is excellent to work with! I recently purchase a Mercedes GLS & couldn't be happier with my purchase. Christian walked me through all the features & answered all my questions. More

by EC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Felix
Oct 17, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz! We are thrilled to hear that you are enjoying it, and we are overjoyed that Christian could be of remarkable assistance to you throughout your visit! We wish you the safest of travels in your new ride, and we look forward to working with you again when the time comes for your first service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 16, 2019

Rashad Whitlow has been amazing to work with since 2017! We have been going to Walter's since 2017, my husband and I have been very happy with Rashad since 2017 that we will ONLY deal with him. Rashad has More

by Mercedes Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rashad Whitlow
Oct 17, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Rashad this amazing review! It is wonderful to hear that he has your loyalty, and that he has provided you with top-notch service and deals since your first experience working with him. He will be so honored by your very kind words, and we congratulate you on your new Mercedes-Benz GLE- on behalf of him and the entire team. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

October 16, 2019

Customer Service Award I would like to personally thank Cody Burt for his personal attention to my vehicle and taking care of my concerns. I appreciate your willingness to m More

by Mary Shelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Oct 17, 2019 -

Walter's Mercedes-Benz of Riverside responded

Mary, Thank you for leaving Cody this wonderful review! We are delighted to know that he took such great care of you, and that he went the extra mile to ensure your full satisfaction. We appreciate you confiding in our dealership with your automotive needs, and we look forward to working with you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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