Walter's Mercedes-Benz of Riverside

Broke their promise! Bought a car here a few months ago. My wife was promised a hat with the deal. We bought the car on a weekend and they said they would send the hat on Bought a car here a few months ago. My wife was promised a hat with the deal. We bought the car on a weekend and they said they would send the hat on the following Monday. My wife was so excited about this darn hat! No hat! Called a couple times and they reconfirmed that they would send the hat. No hat. We just walked through CalStar Motors in Glendale a few days ago. In our conversations we mentioned the hat at Walter's. Calstar surprised my wife with a hat right there and then! She got her hat and they will most likely get the next car! More

Great customer service Maintenance service was done on my GLA 250 recently and Cody Burt was my service advisor. He was kind, patient and informative. When I have gone in f Maintenance service was done on my GLA 250 recently and Cody Burt was my service advisor. He was kind, patient and informative. When I have gone in for the free car washes, Mr. Burt consistently has a pleasant attitude. Thanks for your help. More

Buying my new 2019 Mercedes cla 250 Ryan Dunahoe was awesome. He was patient with me when I went out on a test drive. He showed me how the new brake system works. I was looking for the Ryan Dunahoe was awesome. He was patient with me when I went out on a test drive. He showed me how the new brake system works. I was looking for the brake pedal. He was very professional. More

Attentive Expertise, Top Notch Customer Service I can not say enough about the customer service I experienced with Krystin and Eddy. They provided a car buying experience like no other and made a la I can not say enough about the customer service I experienced with Krystin and Eddy. They provided a car buying experience like no other and made a lasting impression on me. They were knowledgeable about their product and guided the process with an unmatched level of attention to detail. Thank you! More

Yearly Service When calling to schedule my appointment, Brandon Monaco, set me up with a time that was convenient for my schedule. Initially, he was going to provide When calling to schedule my appointment, Brandon Monaco, set me up with a time that was convenient for my schedule. Initially, he was going to provide me with a ride home, but as we went over the services needed, he realized they would need to keep my car overnight, so he arranged for a loaner vehicle. He was very pleasant, kept me posted on what was happening and notified me promptly of the completion of the work. He reviewed the bill with me, answering my questions and assured that I received the discounts that were being offered by Walter's Mercedes at that time. The whole experience went smoothly and I was happily on my way after paying my bill. More

Five Star Service! I was referred to Andrew Wagner at Walters Mercedes Benz of Riverside by a co-worker and the experience was excellent. Andrew and Raul are a great te I was referred to Andrew Wagner at Walters Mercedes Benz of Riverside by a co-worker and the experience was excellent. Andrew and Raul are a great team and so easy to work with. They are extremely helpful and both went the extra mile to help me out! Everything from start to finish was a breeze. I will absolutely be back to this dealership for my future car deals. I look forward to passing the referral recommendation to contact Andrew to others as well. More

Outstanding dealer They were very low-key there was no high pressure they showed us what we asked them and we're very pleasant they offer this coffee water the experienc They were very low-key there was no high pressure they showed us what we asked them and we're very pleasant they offer this coffee water the experience was the best we've ever had at a dealer our salesman Christian Garcia was excellent and kept doing all kinds of things for us as we changed our minds whether we wanted this or whether we wanted that and he was never face by us and never pressured us More

Sales He did a great job , he was friendly with the manner .He answered my questions and told me what do I need to know about my new car. He did a great job , he was friendly with the manner .He answered my questions and told me what do I need to know about my new car. More

Respected my time Made my appointment at a time most convenient for me and gave me a ride home instead of having me wait in the show room. An indicator light was n Made my appointment at a time most convenient for me and gave me a ride home instead of having me wait in the show room. An indicator light was not working after the software update. When I called Walters and made another appointment to repair, they made me feel I am important to them. More

Quick service Fair Price Walter's has always serviced our vehicles. We use our Sprinter Camper Van for last minute adventures. It's nice to know that we can take the Sprinter Walter's has always serviced our vehicles. We use our Sprinter Camper Van for last minute adventures. It's nice to know that we can take the Sprinter out for a long trip and not worry about it breaking down. More