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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,408 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,408 reviews

May 13, 2019

Recall David Greene was knowledgeable and informative regarding the recall on my ML 350. The repairs were completed and David delivered the vehicle in the More

by SnGClark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
May 14, 2019 -

Walter's Mercedes-Benz of Riverside responded

We are happy to hear that David took good care of you and your vehicle, and that your service was completed with the detail and efficiency that was promised. We appreciate you sharing this 5-star review, and we hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 13, 2019

Honest and great service I brought my sub here from out of town and let me just say I will try to have my vehicle serviced here from now on. They were honest and told me that More

by MikeMGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Mike, Thank you so much for your wonderful review! Providing thorough and transparent service is so important to us, and we are so pleased that our efforts have earned your confidence. It is our pleasure to assist you in any way possible, and we look forward to continuing to serve your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 13, 2019

Very very helpful on all my questions very respectful Very very helpful and polite all work done very quickly and very respectful. Very knowledgeable about my car gave me some tips and gave me card if the More

by Paulethia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this positive feedback! We are so delighted that Joseph was able to resolve each of your concerns and automotive needs. It is our pleasure to serve you. Please do not hesitate to give us a call if you have any further questions in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 13, 2019

Excellent Initially, the long line was a nuisance, but once I was given service, I realize that it was because the service was very good. If you happen to get J More

by JosephRoyal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing review! We are overjoyed that Joe earned your confidence, and that you found the quality of our service to be so exceptional. Your safety and satisfaction are what we aim for, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 12, 2019

Ryan Dunahoe This was one of the most pleasant car buying experiences I have ever had, Ryan made me feel welcome and comfortable without any pressure, no mumbo jum More

by E300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dunahoe
May 13, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new Mercedes-Benz E300! We are proud to have been able to provide you with one of your most positive buying processes yet, and we appreciate you taking the time to leave us this very kind recommendation. Providing straightforward service and remarkable experiences is so important to us, and we hope to continue serving you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 08, 2019

Five Star Service After driving Mercedes-Benz for over 33 years I know and understand five star service well. David Greene provides white glove service with attention t More

by Pro driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene
May 09, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your incredible review. It is wonderful to hear of your 33 years of loyalty to the Mercedes-Benz brand, and we couldn't be more honored that the quality of our service meets your satisfaction. It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

A pleasant experience at Walter’s! We are thankful to God for a pleasant experience in shopping for our 7th car in our lifetime. Andrew and Raul surpassed my expectations and contribute More

by REK27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
May 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave us this wonderful review! We agree that we are very fortunate to have Andrew and Raul on our team, and we are overjoyed that they could make your 7th buying experience as satisfying as your first! We are so glad that you decided to buy Mercedes-Benz once again, and we are certain that every aspect of the brand will continue to impress you in the future. Congratulations on your new vehicle! We ask that you please do not hesitate to give us a call if you have any further questions in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

Excellent services The staffs are friendly. I want to appreciate Peter Tecson because he is professional and really did great jobs and excellent services in efficiency w More

by JC from Yorba Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Tecson
May 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your kind review, Joseph! We appreciate the opportunity to work with you, and we are so delighted that the efficiency of Peter's service met your satisfaction! Please don't hesitate to give us a call if there is anything more that he or the team may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

Service and Service Rep, J.R. Martinez My overall experience was great and Service Rep. J.R. Martinez helped make that possible. He was attentive and answered each and every question & conc More

by Topflight99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving JR this kind review! We agree that he is an excellent asset to our dealership, and we are overjoyed that his service left you so impressed. Please let us know if you have any further questions or concerns in the future. We hope to work with you again when you are ready for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 07, 2019

Told me I had to fly to Ca to buy used car lol . Why do you post online if u dont sell over the internet. More

by This place is horrible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfonso Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thanks for the feedback. We advertise our cars online because everyone shops online; from the person who lives next door to the dealership to the person who lives on the other side of country. Where you live in relationship to the dealership has no bearing on if you shop online or not. I’m not sure about the flying to Ca to sign paperwork so I’d have to look into that. Could you please reach out to me so I can figure out who you are to track this down because I don’t have a way of locating you by your Hello World screen name. Ray Burke General Manager Walter’s Mercedes-Benz of Riverside 951-552-2200

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