Walter's Mercedes-Benz of Riverside

Service and Service Rep, J.R. Martinez My overall experience was great and Service Rep. J.R. Martinez helped make that possible. He was attentive and answered each and every question & conc My overall experience was great and Service Rep. J.R. Martinez helped make that possible. He was attentive and answered each and every question & concern I had. He called or left messages on the updates of my vehicle status. He was very pleasant to work with, with a good professional attitude. J.R. Martinez is a great asset to the Mercedes Benz dealership. More

Told me I had to fly to Ca to buy used car lol . Why do you post online if u dont sell over the internet. . Why do you post online if u dont sell over the internet. More

JR is always a 5 star review There's never a complain about JR service. He's always been and keeps being very good at what he does and has good customer service skills. There's never a complain about JR service. He's always been and keeps being very good at what he does and has good customer service skills. More

Good service Excellent service this trip. An issue came up and it was handled quickly and professionally. Brandon Monaco was quick to find and implement a soluti Excellent service this trip. An issue came up and it was handled quickly and professionally. Brandon Monaco was quick to find and implement a solution. Much appreciated. More

Rene was excellent, very professional and helpful. Rene and Julio were both very professional. They are valuable assets to your company. Rene understood our needs and delivered what we wanted. My husba Rene and Julio were both very professional. They are valuable assets to your company. Rene understood our needs and delivered what we wanted. My husband and I are very thankful to him. More

Always Excellent On every occasion I have been at Walter’s Mercedes-Benz, I have always received excellent customer service. It truly makes my purchase there worth eve On every occasion I have been at Walter’s Mercedes-Benz, I have always received excellent customer service. It truly makes my purchase there worth every penny. I love this dealer. More

Excellent Customer Service. My husband and I had the best experience yet in buying our new 2019 S560 Sedan. Both the Sales manager Andrew Wagner and his Assistant Raul Ayala wer My husband and I had the best experience yet in buying our new 2019 S560 Sedan. Both the Sales manager Andrew Wagner and his Assistant Raul Ayala were superb. No harsh sales tactics. Just the bottom line. They made sure all incentives were applied to us giving us the lowest price. Mr. Wagner also brought his adorable baby daughter Holland in with him on his day off just to accommodate us. It was a pleasure doing business with Walters Mercedes-Benz Riverside, CA. More

JR is awesome! Always friendly and helpful! JR is my preferred service writer, he always patience even when he's busy. He's always willing to answers any questions Always friendly and helpful! JR is my preferred service writer, he always patience even when he's busy. He's always willing to answers any questions or concerns about the vehicle. Thank you JR. More

Replacement of driver air bag Made a reservation, requested a loaner. Dropped off vehicle at 10:10 am was called st 4:00 pm for vehicle pu. My car was clean and ready to go, Made a reservation, requested a loaner. Dropped off vehicle at 10:10 am was called st 4:00 pm for vehicle pu. My car was clean and ready to go, More

used car review I bought a used E320 for my son for when he can drive to High School In the mean time I will use it as a daily driver. I needed to know what real c I bought a used E320 for my son for when he can drive to High School In the mean time I will use it as a daily driver. I needed to know what real condition it was in. It was a bit more messed up than I thought, but the peace of mind that comes from knowing what is wrong and what to budget for is fae better than a local shop thinking that it might be this or that. I had the ABS brake module fixed and the brake lines flushed. Brandon kept me informed of what was happening and the estimated costs. He set me up with a loaner car so I could make my dental appointment the next day. When I had questions, he got on the phone to the technician to get an answer. Great service as always for this new addition to the family. My other car is a 560 SEL. More