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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,467 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,467 reviews

June 01, 2019

Perfect Austin Schneider did an amazing job of making me feel at home and comfortable. I didnt feel like he was selling me stuff I did not need and I now have More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Sara, It is wonderful to hear that Austin put you at ease with the straightforward and reliable service he provided you with. We are so delighted that he earned your confidence, and we look forward to continue serving you and each of your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 31, 2019

Finally! I took in my Sprinter Van to this location. I've been to many Mercedes service department all over southern CA but none compare to Walter Services. Ad More

by Chris_917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Chris, Thank you so much for your amazing review! We appreciate your business and are honored that you find our service department to be so exceptional! Providing quality service is so important to us, and we will certainly continue to do just that in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 31, 2019

Good communication walked into the service department I requested to work with Adam but David helped me while Adam was at lunch . Thank you David for pointing me in the More

by AmberL123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene, Adam Garcia
Jun 03, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your feedback, Amber! We are happy to hear that Adam and David took good care of you throughout your recent visit. Please let us know how they or the team may be of further assistance to you in the future. We look forward to the opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 31, 2019

Great experience I took in my car in to check on a noise it was doing. I was not sure why it was doing it or what was wrong with it Mr. Alex Ramirez was able to assist More

by Gurdiano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this excellent feedback! We are so pleased that Alex could seamlessly diagnose and resolve your automotive issue. Your safety and satisfaction are our priorities. Please let us know if there is ever anything more that our team may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 31, 2019

Much appreciated A special thank you to Jr Rodriguez for always helping me with my car's services! My daughter and I live far from this location but this dealer is the More

by iluvcottoncandy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Hi Alexis, Thank you for your very kind review! We are honored to be your dealership of choice and proud that our efforts always meet your satisfaction! It is our pleasure to serve you and your automotive needs. Please let us know how JR and the team may be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 30, 2019

Just came in to look I stopped in to just look at and was not ready to purchase. I was greeted by Eddy and immediately felt comfortable with him. It felt like taking to a More

by StevenPat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystin Escobedo
May 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your 5-starr review, Steven! We are so pleased that you decided to stop by, and we are delighted to know that Eddy and Krystin took great care of you throughout your visit. We appreciate you taking the time to share this wonderful feedback, and we look forward to working with you again when you are ready to take home your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 30, 2019

Awesome buying experience!! This is our first Mercedes-Benz and my wife couldn't be happier in her new car. Krystin really helped us find the perfect car that my wife loves. Eddy More

by Al B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystin Escobedo
May 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations to you and your wife on your first Mercedes-Benz! We are overjoyed that we had the opportunity to work with you, and that Krystin and Eddy could help you find the perfect vehicle- for the right price. It is a pleasure to hear of your satisfaction, and we couldn't be more excited for you both to enjoy your new ride. Safe travels! Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

May 30, 2019

Making leasing easy! Rene and mike are the salesmen who helped me out, and let me just say I will always come back for them. I know I was a challenge for them and let me t More

by Primeranoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Orellana, Mike Sales
May 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are overjoyed that Rene and Mike could make things happen for you and provide you with an experience that was smooth and hassle-free. We appreciate you taking the time to leave them this kind recommendation. If you have any further questions or concerns, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 30, 2019

Thanks Mr. Ramires I had to take my car in for a noise it was making when I would accelerate. I had taken my car to a different service shop but they were unable to dete More

by Rocio19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this 5-star review! We are so glad that we could be of assistance to you and effectively resolve your automotive issue. Your safety and satisfaction are so important to us. Please don't hesitate to give us a call if there is anything more we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

May 30, 2019

Cody Burt is an awesome service advisor! Cody Burt was so helpful and friendly and offered great customer service. He was very thorough and kept me updated on the status of my vehicle. I appr More

by Benzbabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
May 31, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive feedback! We are happy to hear that Cody kept you updated and well-informed throughout the entirety of your recent visit. It is our pleasure to serve you, and we look forward to working with you again when your vehicle is ready for its next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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