Walter's Mercedes-Benz of Riverside

The service was great ! Dina Backer was very knowledgeable,friendly and helpful. She spent hours with us going through all the vehicle options and let us test drive the sa ! Dina Backer was very knowledgeable,friendly and helpful. She spent hours with us going through all the vehicle options and let us test drive the same car more than once to ensure we were happy with our choice. I highly recommend Dina Backers and Walters Mercedes Benz and will be returning for any future car needs I come across. More

Great service and will definitely be back! Customer service is huge with me and JR was on the top of his game. Made me feel right at home and took care of me like family! Customer service is huge with me and JR was on the top of his game. Made me feel right at home and took care of me like family! More

Great Service I had my car serviced at Walters Mercedes and Brandon Monaco assisted me. He was very friendly and kept me well informed while I waited. My vehicle is I had my car serviced at Walters Mercedes and Brandon Monaco assisted me. He was very friendly and kept me well informed while I waited. My vehicle is now good as new. More

Austin Schneider Austin was great in his analysis of the issues presented by my car. He was quick to act on it and help me get my car back in working order. Thank you Austin was great in his analysis of the issues presented by my car. He was quick to act on it and help me get my car back in working order. Thank you. Helene C Hursman More

Representing Their Good Name I never felt any less a valued customer because I am a Smart car owner compared to a more expensive Mercedes-Benz vehicle. Cody Burt was completely pr I never felt any less a valued customer because I am a Smart car owner compared to a more expensive Mercedes-Benz vehicle. Cody Burt was completely professional, knowledgeable, and caring for my convenience throughout the service department experience. He kept me informed never up-selling me on services my car did not require. In fact, I felt as a valued customer with each employee I dealt with from the phone representative with whom I spoke to make my reservation to the woman who greeted me upon my arrival to the gentleman assisting me in the loaner rental procedure. Bravo to all representing the name of Walter's Mercedes-Benz of Riverside. More

First Mercedes experience This review is for Eddie in sales that helped me purchase my first Mercedes. He showed me many options and vehicles that were in my budget. I couldn’t This review is for Eddie in sales that helped me purchase my first Mercedes. He showed me many options and vehicles that were in my budget. I couldn’t be happier with the costumer service that was provided to me and the knowledge of each vehicle i was looking at. Thank you, Mike Habbas More

Great Sales Experience We had a great sales experience at Walters Mercedes Benz and with Jacqueline Nasser, our Sales Rep. The sale was quick and efficient. Jackie was a tru We had a great sales experience at Walters Mercedes Benz and with Jacqueline Nasser, our Sales Rep. The sale was quick and efficient. Jackie was a true professional walking us through all the steps of the sale with enthusiasm. I would definitely recommend Jackie if you’re in the market for a new Mercedes! More

Great experience I love my car and there was no hassles at all in my buying experience. I’ve purchased many vehicles and this was the easiest it’s ever been I love my car and there was no hassles at all in my buying experience. I’ve purchased many vehicles and this was the easiest it’s ever been More

The Best! I am so happy with my experience at Walters Mercedes Benz. I have been car shopping for the past month trying to find the car a want with an equally g I am so happy with my experience at Walters Mercedes Benz. I have been car shopping for the past month trying to find the car a want with an equally great deal. After narrowing it down to the E300 I was on a hunt to find which dealership can offer me the best price- you guessed it, it was Walters! Working with Jacqueline Nasser was quick and easy. She didn't hide or sugarcoat anything which is so refreshing when working with a car salesperson. Thank you, Jackie, for helping me get my dream car. More

Excellent service, loved our sales rep, great financing Last Friday my husband and I wanted to test drive a few different models of luxury cars to see what we liked and narrow down the our choices as we wer Last Friday my husband and I wanted to test drive a few different models of luxury cars to see what we liked and narrow down the our choices as we were interested in purchasing a new car before the end of the year. We stopped in at Walter’s Mercedes in Riverside. It was our second stop of the day and we were planning to test drive and then move on. Dina Backer approach us and asked what we were looking for. She took us upstairs where the new cars are kept and showed us a couple that met our criteria. She offered to take us on a test drive. I instantly fell in love with the Mercedes that we were looking at. On the test drive Dina pointed out a lot of the luxury features and options on the car and knew a lot about car that we were interested in. When we got back to the showroom Dina took us to her desk and asked us what it would take to get our business. My husband started talking seriously with her about purchasing the car. Dina was so professional, she was not too pushy but yet she conveyed that she was willing to do whatever she could to win our business. I really liked the way Dina gave us space to talk, but was aggressive enough to push the sale forward. I would give Dina a ten on a scale of one to ten. After we negotiated a bit we were able to settle on a great price then Dina escorted us upstairs to financing. We were assisted in the finance department by Andy Towns. He was also very professional, not pushy. He did offer us a few add on items like a discount on future services, etc. After financing was in place we were again greeted downstairs by Dina Backer who took the time to sit with us in our new car and explain every feature, button and option on the car. It was a lot of information, but I’m very glad she took the time to go over it all. Even though there was a lot I probably didn’t retain at least I have a general idea of all the features and where I can access them on the car. Dina knew that Mercedes inside and out. When our car was delivered to us there was full tank of gas, a giant bow on the hood, and the car was completely detailed. I was very impressed. Perhaps the most impressive thing that Dina did for us was to reach out the next day to see how we were liking the car and to answer any additional questions. She even sent me a link for instructions on how to program my garage door to the car. She gave me her cell number and told me that she available for questions or concerns at any time. I highly recommend Dina Backer. If you are looking for a new Mercedes be sure to ask for her, you won’t be disappointed in her attentive service. More