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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,439 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,439 reviews

September 13, 2018

Always great service Austin Schneider provided fast, friendly and informed service. Walter’s is great at treating Smart Car owners like the Mercedes owners they are - no s More

by Fred Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 14, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Fred, Thank you so much for your wonderful feedback. We're so glad that Austin provided you with such thorough and efficient service, as it is our pleasure to ensure that each of our guests leave fully satisfied with their experiences. We look forward to providing you with the same excellence the next time you are in need of automotive assistance. Please feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 13, 2018

Glove Box Repair Austin and Brandon in the service department were super helpful. Car was repaired, washed and interior cleaned in the timeframe stated. The ladies(sor More

by RS63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco, Austin Schneider
Sep 14, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the excellent rating! We are so delighted to hear of your contentment with both the work completed and the service that Austin, Brandon, and the team provided to you. We look forward to providing you with the same top-notch service in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 13, 2018

Best service with Andrew & Raul Andrew Wagner made my experience leasing through Walter's extremely easy and pleasant. The whole thing was complete within hours and my car was conven More

by platoon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Sep 14, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Raul and Andrew this very kind review! It is such a pleasure to know that they provided you with such a smooth, efficient, and enjoyable leasing experience, and we appreciate your decision to do business with us once again! We hope you enjoy your new vehicle, and we can't wait to work with you the next time you are ready to lease! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 13, 2018

excellent customer services Adam Garcia my service rep kept me informed on all parts of my service and made sure i received my sprinter van back in a timely manner More

by agatica,ebexpress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Sep 14, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this 5-star rating! We are so delighted to hear that Adam ensured that your vehicular service was completed efficiently, and that he kept you well informed throughout the entirety of your visit. We hope that you will think of us again the next time you are in need of assistance! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 13, 2018

Excellence Walters Mercedes in riverside is always top of the line service. My representative JR Rodriguez is awesome and takes care of my car and issues just li More

by Elvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy greeter
Sep 14, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Elvis, Thank you so much for your continued business and your confidence in our dealership. We are so pleased to hear that JR, Stacy, and the team provided you with such exceptional service throughout the entirety of your visit, and we look forward to the opportunity to offer you our best quality care again in the future. Drive safely, and please feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 11, 2018

Excellent Austin Schneider was very efficient. He made everything easy and convenient. He made me feel comfortable and worry free. I would recommend his servic More

by caselin22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this great feedback! We're thrilled that Austin provided you with a smooth, comfortable, and efficient experience that ultimately earned your confidence in his service! We hope to be given the opportunity to provide you with the same top-notch assistance again soon. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 11, 2018

Great Service and Great Deal!! After shopping and calling around many different Mercedes Dealerships, these guys are the clear winner! I came in to lease a CLA250 and after a couple More

by Mandeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sales, Andy Towns
Sep 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Mandeep, Thank you so much for taking the time to leave us this incredible review! It is amazing to hear that Mike was so efficient in ensuring that you left with both the vehicle and the deal you were looking for, while providing you with an overall smooth and hassle-free experience. He will be so delighted to hear of your recommendation, and we are so glad that you made the decision to do business with us at Walter's! We can't wait to work with you again! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 10, 2018

Excellent Experience! Christian was wonderful to work with (everyone was super friendly and very welcoming)! Even when we thought we were not going to get the car we wanted More

by Ala8td
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Felix, Andy Towns, Emil Iltchi
Sep 10, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind review and recommendation. We are so thrilled that Christian was able to work with you to ensure that everything went in your favor, and you were able to leave our dealership with full satisfaction. We hope you are enjoying your new vehicle! We are so glad that we had the opportunity to make your buying experience a positive one. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 09, 2018

Mark Interlicchia, service advisor is outstanding. Mark Interlicchia the service advisor that I traditionally work with is excellent. He has outstanding customer service, great follow through and is a More

by Rosey22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Rosey, Thank you so much for your excellent rating. It's so wonderful that you are so confident in Mark's service, and we are so pleased that his efforts never fail to meet your expectations throughout each of your experiences! We look forward to continuing to work with you for each of your service needs. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 08, 2018

They really tried harder to help me! Andrew Wagner, Raul Ayala and Brian Fitzpatrick....ALL went above and beyond a standard good salesperson to make a difficult 3 car exchange into a ple More

by ordinary guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner, Bryan Fitzpatrick
Sep 10, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing review! We are joyous to hear that Andrew, Raul, and Bryan took such good care of you during your recent visit. Your satisfaction comes first to us at Walter's, and we are so pleased to know that your overall experience was so top-notch. We would love to be given the opportunity to work with you again in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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