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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,407 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,407 reviews

June 08, 2018

Very easy to do business with!!! This was a very pleasurable experience - no hassle - no pressure - no strong arm tactics . Ray Burke sales manager the ultimate manager very involved More

by RCORSENTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Burke, Andy Towns, Rashad Whitlow
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We are so appreciative that you took the time to leave us this kind review! We strive to ensure that each of our guests are fully satisfied with their visits, so it's great that the team all collaborated in ensuring that yours was so comfortable, helpful, and hassle-free. We hope that you are enjoying your new vehicle! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Consistently reliable and very good. The service department is very good delivering excellent service. JR Rodriguez proved to be an excellent service advisor for many years.He is respons More

by Linda Mason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Linda, We're pleased to know that you are so content with JR and his service, and that he is consistently so helpful and informative to you during your visits. We hope that JR and Walter's will continue to sustain your trust and loyalty! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Excellent Service, friendly & very helpful I gave 5 stars as my rating because walter mercedez benz sales men or employees are very professional, very helpful and friendly. They find ways to gi More

by Abby Miles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner, Andy Towns, Bryan Fitzpatrick
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Abby, Thank you for your 5-star rating. It's so nice to know that you are so confident in our team and the service that they provided you during your recent car-buying experience. We appreciate your recommendation, and we hope to work with you again once your vehicle is ready for its first service. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Go the extra mile Alex Ramirez go the extra mile to ensure customer's satisfaction, I can trust his recommendations unlike some service providers in the past, they make More

by Rneal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, We constantly strive to improve our work, as it is so important to us to provide our guests with only the most positive experiences. We're delighted to know that Alex took such good care of you and that he was devoted to achieving your satisfaction. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

David was absolutely wonderful! I will be coming back. thank you so much for everything. I will tell my friends. thank you for going above and beyond. thank you again More

by tiffanyleola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your recommendation, Tiffany. We're so glad that David did all that he could to ensure that your visit was such a pleasant one. We will see you next time! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Outstanding in all aspects I brought my car in for a recall issue. Austin Schneider was my service agent. I could not have been more pleased. He was very professional , knowledg More

by guido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so glad to hear that Austin went above and beyond in ensuring that your vehicle was fully taken care of. We appreciate your recommendation, and we hope that you will return if ever in the need of additional assistance. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Great impression by bringing solutions. Alex Ramirez go extra mile to ensure customer's satisfactions so did it this time. his ability to provide service to the client is excellent and I can More

by panda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We agree that Alex constantly aims to do all that he can to satisfy his guests' needs! We're so glad that you are so confident in his services. We hope to see you the next time you are in need of service. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Annual Service Alex Ramirez is our guy. Excellent service person, always honest with the estimate. He advises us on what can be done now and what can be done later. More

by Brunson, Angie 18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Angie, It's so great to know that Alex is so thorough in ensuring that you are well informed about your vehicles and the services that you are in need of. Our customers' safety and satisfaction is of the utmost importance to us. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 07, 2018

Gene Russell A++ My husband and I had a great experience. It was easy and hassle free. We will definitely come back for our next Mercedes-Benz!!! Gene Russell gave us More

by MrsMagdaleno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Russell
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Mrs. Magdaleno, We're so happy to know that Gene provided you with such a remarkable and hassle-free experience. Congratulations on your new Mercedes-Benz! We look forward to assisting you in finding your next one! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 06, 2018

Great Services To whom it may concern, Walters Mercedes of Riverside. I would like to take the time to personally thank Mark Interlicchia Service Manager at Wa More

by Sam23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Thackeray, Julio Guerrero, Ari Abdolhosseini
Jun 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Wisam, We greatly appreciate you taking the time to leave us this review. We strive to work with transparency and integrity, while aiming to provide the most positive guest experience to our guests! It's so awesome to know that Mark did just that while thoroughly ensuring that your service was completed perfectly! We hope you will continue to confide in us for your service needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

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