Walter's Mercedes-Benz of Riverside

Mercedes Sprinter Crew Gordon Lai did an awesome job in my purchase of the Sprinter. They were able to make purchase happen to my satisfaction. And also discuss the operatio Gordon Lai did an awesome job in my purchase of the Sprinter. They were able to make purchase happen to my satisfaction. And also discuss the operations of the vehicle . Very professional , an Asset to Walters Mercedes. Brand Manager Glenn and Finance Tony we’re also helpful More

Excellent salesman Rick Akigbe is the best salesman, he rocks. I just leased another car with him and as always got a great deal. I can call him anytime and is always Rick Akigbe is the best salesman, he rocks. I just leased another car with him and as always got a great deal. I can call him anytime and is always willing to help. More

It was best deal and Rene was very energetic Rene is the best person for marketing and selling he is best salesman I’ve ever met in my life. He is problem solving and he did a great job to fit me Rene is the best person for marketing and selling he is best salesman I’ve ever met in my life. He is problem solving and he did a great job to fit me with his availability. He spent half a day with me but at the end he made it work for all. I’m pretty sure he’s gonna achieve his target and I hope. I wish him the best and successful. It was wonderful day in my life and I would like to continue dealing with Rene and Walter’s MB. By the way the lady Kristen she did an amazing job to teach me how to use the mbrace system. Overall my experience is very very nice. More

Needs to improve I used to get much better service at Mercedes Benz Riverside. For some reason, it takes longer to get my vehicle. Also, this is now the third time tha I used to get much better service at Mercedes Benz Riverside. For some reason, it takes longer to get my vehicle. Also, this is now the third time that when my car was "finished," it had not been vacuumed completely. My back seat floors are NEVER vacuumed. Also, the windows are NOT wiped on the inside! I took pictures this time around,and I have the before delivery and after, and there is NOT difference. Now, Austin S. was very helpful and responsive to texts and keeping me posted. I am sad that I have had to write this report, but it is the truth. -Maria Crombie More

Always the best experience! This is our third vehicle purchased at Walter's Mercedes Benz. Eddy Elsayed is an awesome sales representative (and his assistant Krystin is wonderfu This is our third vehicle purchased at Walter's Mercedes Benz. Eddy Elsayed is an awesome sales representative (and his assistant Krystin is wonderful) and super easy to work with on a deal. The whole team is really great- and Julio in financing never disappoints. We would never consider going to any other MB dealer. First rate experience every time. More

Goodnew lease Happy with service, even drove car out to me, thumb up. All was in a short notice. Friendly, knowledgeable . Would recommend to friend and family Happy with service, even drove car out to me, thumb up. All was in a short notice. Friendly, knowledgeable . Would recommend to friend and family More

I feel I got conned by Walter's Mercedes-Benz of Riverside. I’m stack with car that I hate and with a payment I can’t afford. They putting constant pressure and they lie but telling you a price then on the c I’m stack with car that I hate and with a payment I can’t afford. They putting constant pressure and they lie but telling you a price then on the contract the price is way more expensive - also they promise a car with accessories but they give you a car without them. When I see a Mercedes logo I can’t help it to become furious. Below my story of being conned by Walter's Mercedes-Benz of Riverside I was driving down from LA and stopped to Walter's Mercedes-Benz, there I explained to Jacqueline, I was there just to do some research research as I never leased before as I wanted to trade my BMW for a car that had all the gadgets, leaving some deposit – She will keep reassuring me that I'm in good hand and she would take care of me. We went on the roof top to look at cars and she asked me to pick one. Liked the colors of one and she reassured me that the car had all the gadgets that I was looking for. No test drive as it was getting late. I wanted to come back I needed more time to research and think about it but she was putting me pressure in doing a deal right away: $600 monthly payment for 3 years –  Sounds good I said OK. Waited for all the paperwork to complete and she was repeating that was $ 600 for 3 years. It got to closing time my BMW was gone, contract came for $770 for 4 years. I felt overwhelmed, tired and under pressure and signed. Then the car arrived as the place was shutting down. Car didn’t have sensors nor LED lights. I was extremely disappointed and sad. I thought I’ll deal with this tomorrow. Next day called Jacqueline but she didn’t take my call and I was diverted to the Manager Emil, saying he wants me to be happy with the situation and to come with the car as he was going to help me and be satisfied with the car. Went to see him and he explained why they had to charge me $770 for 4 years instead of $600 for 3 years and why the car didn’t come with LED lights nor sensors though I asked for a full gadgeted car. He didn’t anything to help me on the contrary I felt more cheated and conned. I will be broke to pay for a car that I don’t want. More

lease gls450 Andrew Wagoner was very helpful in providing the various options that were available to either purchase or lease the 450GLS. He was friendly and ext Andrew Wagoner was very helpful in providing the various options that were available to either purchase or lease the 450GLS. He was friendly and extremely knowledgeable about the vehicle. There was no pressure to buy. My wife test drove the vehicle at a different time and was very happy with the way she was treated...Other members of Andrews team were also very helpful. Raul Ayala was extremely patient in showing two old senior citizens the features of the vehicle. He spent over 2 hours with us. Overall the purchasing experience was excellent. This is the 3d benz that we have purchased from Walters and we will definitely return as our vehicle needs arise More

Great service I will have to give this dealer all the gold stars possible. Great service every time I’m there, sales advisor was really awesome!i I will have to give this dealer all the gold stars possible. Great service every time I’m there, sales advisor was really awesome!i More