Walter's Mercedes-Benz of Riverside

Service satisfaction I’m very satisfied with the service rendered to my Mercedes-Benz 300C. My representative, Brandon Monaco, is very comprehensive and thoughtful. He m I’m very satisfied with the service rendered to my Mercedes-Benz 300C. My representative, Brandon Monaco, is very comprehensive and thoughtful. He makes sure that my car gets all the services necessary for that visit and is driving safe. More

Excellent dealer!! He spent two months contacting and helping us choose the right car with patience and kindness. We even decided to rent the car he recommended after th He spent two months contacting and helping us choose the right car with patience and kindness. We even decided to rent the car he recommended after the first visit. He introduced the best car for me!! Thank you Jin Lee!! More

AMAZING!! Rashad was an absolute pleasure to work with. He listened to what I was looking for and truly delivered! I will be a lifetime client of Rashad and Wa Rashad was an absolute pleasure to work with. He listened to what I was looking for and truly delivered! I will be a lifetime client of Rashad and Walter’s Mercedes! More

Purchase of our leased car The criteria of the available loans, cost of CPO service etc was not well-explained.; however, we were able to reach an agreement since we wanted to p The criteria of the available loans, cost of CPO service etc was not well-explained.; however, we were able to reach an agreement since we wanted to purchase the car. The staff does a good job overall and are very friendly. More

Happy with service I took my car in for service and I was treated very nice by Austin Schneider. We are happy with the service and Austin took care of the problem that w I took my car in for service and I was treated very nice by Austin Schneider. We are happy with the service and Austin took care of the problem that we had with our car More

Excellent JR took care of me right away. He explained in details what was done. Price of service was reasonable. My car was serviced in a timely manner. Apprec JR took care of me right away. He explained in details what was done. Price of service was reasonable. My car was serviced in a timely manner. Appreciate the free pastry/coffee breakfast while waiting. More

Excellent service The dealership and Christian were helpful and met my expectations. This is now my third lease option with Waltet’s Mercedes in Riverside and am pleas The dealership and Christian were helpful and met my expectations. This is now my third lease option with Waltet’s Mercedes in Riverside and am pleased with their customer service and willingness to assist the customer to make them feel at ease. More

Love coming here one of the best dealers Ask for Jin he’s the best, had the best experience coming here. Patient, kind, and very knowledgeable. Great deal with one the best person. I’ll be co Ask for Jin he’s the best, had the best experience coming here. Patient, kind, and very knowledgeable. Great deal with one the best person. I’ll be coming back for sure. More

Exceptional! Purchased a new C300 and the experience was phenomenal! Our sales associate, Robert Murray, was attentive, knowledgeable, and forthright! The entire Purchased a new C300 and the experience was phenomenal! Our sales associate, Robert Murray, was attentive, knowledgeable, and forthright! The entire purchase process was expeditious, and actually pleasurable. Upon delivery, every facet/function of the vehicle was discussed, and Bob even offered a return visit the following day to review each item...again. You don't often find this type of customer care in the automobile business. More

Brian Fitzpatrick at Walter’s Mercedes is AMAZING!! What can I say about Walter’s Riverside besides that it’s a First Class Organization! My fiancé and I had an appointment to look at/purchase a vehicle What can I say about Walter’s Riverside besides that it’s a First Class Organization! My fiancé and I had an appointment to look at/purchase a vehicle to replace her 2015 GLA 250 which was deemed a total loss from a vehicle accident. We were interested in looking at a GLC 300 Sport for her to upgrade, as I drive the same vehicle. We first met with Andrew Wagner. Andrew was very professional and got us the exact deal we were looking for down to the penny! Andrew showed numerous options for different models including financing and lease terms so we could make a better informed decision. While in conversation, I had mentioned to Andrew that I may be interested in trading in my 2016 GLC 300 Sport for a GLE 350 depending on trade in value. We focused on getting my fiancés deal first, and later we would speak about my options. A tip of the hat to Andrew for making this deal happen. During the deal, we met a gentlemen by the name of Brian Fitzpatrick. Andrews partner when he is not there. He came into the office to thank us for purchasing my fiancés GLC as most of this organization does. Very respectful and again 5 star associates. I had mentioned to Brian that I was possibly looking to trade in my vehicle for a GLE 350. We had great conversation and said they’ll be more than happy to accommodate any requests we have. Unfortunately, Andrew had another appointment so we were paired of with Brian. Oh man, Brian is a character! He is very open and funny! Very personable. His personality and genuine care is contagious. Our families had a lot in common and he made the experience simply amazing and effortless. He could’ve been charging me double and I wouldn’t of cared. (He didn’t, got us the beat deal) From the searching of the vehicle to the test drive and paperwork. I think we may have set a dealership record with how quickly we got my deal done. Frank Serraro the General Sales Manager came into Brian’s office and thanked us for our business. We all shared some fun banter and we went into financing. First deal was done with Ari Abdolhosseini. I remembered Ari from our last purchase and asked if he still had his classic Mercedes we spoke about last time. We shared some stories and Ari made the experience again amazing. Usually you cringe when you go into financing, not the case with Ari. It was refreshing to see some of the same faces, which speaks highly of the way Walters treats their associates. Ari also expedited the process and again First Class Service from Ari! For my GLE, we spoke with Andy Towns. Andy was also amazing! Great personality and great recommendations on restaurants. We spoke at length about places we frequent that have great food and drinks. It’s amazing how everyone at Walters feels the same about the safety and security of the their families when choosing to drive a Mercedes Benz. Lastly, Raul Ayala. Raul went over all the options for both our vehicles and had a very high attention to detail. He even went out of his way to go the storage lot to check for my sunglasses I thought I left in my trade in. Great service. Very energetic and you can see the pride he has for being part of the Walters family. Oh, and congratulations on your recent C300 purchase! Overall, great experience. We will most definitely recommend anyone looking for a Mercedes to Walters Mercedes. This is a first class organization with great associates that care. We will most definitely be back, no doubt about it! Diego Rodriguez More