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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,426 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,429 reviews

April 28, 2018

Service Visit Walters Mercedes-Benz Service Advisor J R Rodriguez Excellent customer service regarding vehicle needs all done with immediate patience and car More

by Cheryl 24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're pleased to hear that JR assisted you in obtaining a thorough service and positive overall experience, and that you are so content with your visit! Thanks so much for the review. We hope to work with you again soon. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 28, 2018

No hassle deal with Gene Russell No hassle purchase, provided excellent information on vehicle, explained all options on vehicle and all services provided by dealership. I would recom More

by Patandjeanette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ari Abdolhosseini, Gene Russell
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Pat and Jeanette, Thanks so much for your recommendation. We're pleased to hear that Gene made sure that you were well informed and knowledgeable of each of your vehicle options to make sure that you were making the best choice for you. If your vehicle is ever in need of any of the services that he introduced to you, or if you simply have any questions of concerns, feel free to reach out. We would love to assist you. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 28, 2018

My recent services Took my C300 for A1 services at Walter’s. I was greeted promptly to confirm my appointment upon arrival and Cody my service advisor quickly completed More

by Ric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee, Cody Burt
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ric, Thanks so much for taking the time to share your experience! We agree that Cody is definitely an awesome worker, and we're glad to hear that he was so attentive and courteous to you and your vehicle's services during your recent visit. We hope you choose Walter's again for your future automotive needs. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

Warranty work Very prompt attention and sincere concern for satisfying my every need. Personable, courteous, professional, and informed. Brian was a pleasure to wor More

by Walters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Clegg
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, We're so pleased to hear that Brian too such good care of you during your recent visit and did what he could to accommodate each of your needs! He will be so delighted to hear about this review. Thanks! We look forward to seeing you again. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

Exceeding customer expectations Walter's Mercedes Benz treated us like family and made sure we were satisfied with our new purchase. Service took great care ofbus as well. The best d More

by JENNIERF2195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Nasser, Julio Guerrero
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Jennifer, Thanks so much for your kind words! It's so important that each of our guests are provided with a smooth, comfortable, and overall great experience, so it's great to hear that this case was no different! We appreciate the review and we hope to work with you again! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

excellent servic It was a pleasant visit. Mr Jr Rodriguez was very timely and provided a very detailed serivce recommendation for my car and it was completed as promi More

by ruby2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ruby, We're so glad to hear that JR made sure you and your car were taken good care of and that you had a great and efficient visit overall! Thanks for choosing Walter's. We hope to work with you again soon. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

Service Every service was done presently without paying a dime . They fufill their promise and give me the best service with no interruptions. Kudos to Brando More

by Youngdaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for leaving us this review and 5-star rating! We're so glad that Brandon and the team could maintain your expectations! We hope that you will allow us to continue offering you the same quality experience in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

The process was very quick, easy and professional. I went to Walter’s Benz of Riverside because my transmission wasn’t downshifting correctly and then felt gutless afterwards., I went to Walter’s Be More

by CedesKuhn911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Clegg
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so glad to hear that Brian took such good care of you during your recent service visit and that your issue was solved as promptly as possible! It's great that you are so confident in Walter's Mercedes-Benz, and we look forward to continuing to work with you in the future. Please let us know if you have any further questions or concerns! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

Walter’s Mercedes is the pkace to go I love Walter’s Mercedes for their honest service and their staff specially Cody who is my service advisor. He explains everything so well and is very More

by Love my Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, It's so great to hear that our team's integrity has not gone unnoticed! We're so glad that Cody provided you with such a positive service experience! We hope to work with you again in the future. Thanks! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

April 27, 2018

Service for my Benz 40,000 B service Cody Burt was my service tech for my service at 40,000 B service. My service as always had gone well. Cody kept me well aware of what was happening at More

by Xdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Apr 30, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for being so confident in Walter's! We're so glad that Cody and the team have been able to offer you excellent service, keep you informed, and ultimately satisfy your expectations and we hope to continue to do so in the future. See you next time! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

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