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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,629 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,629 reviews

March 17, 2018

Problem with esp bas light Problem not yet solve, car is old ml 320 hope they will ba able to fix it , i will return it again for the 3rd time, wish me luck More

by Ml320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

I’m sorry to see you are having a difficult time with your ML. Please ask for me when you come in and I will make sure our best people are on it and we get this resolved for you once and for all. Tyler Usary Service Manger Walter’s Mercedes-Benz of Riverside 951-688-3332

March 16, 2018

Charles Stove Vehicle service. Check Engine Light I really trust the service department expertise and knowledge of their vehicles. Repairs can be so expensive and trouble shooting can be a nightmare. More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Mar 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Charles, thank you for sharing your excellent service experience with Cody. We know how frustrating having your vehicle serviced can be, so we work hard to make the process easy! We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

March 15, 2018

Rashad Whitlow Best buying experience ever. Rashad was attentive and answered all my questions plus added additional information on the vehicle. There was no high More

by Lacevedo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana, Rashad Whitlow, Gene Russell
Mar 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Wow, we're happy to hear that Rashad helped you have such a quick purchase experience! We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

March 14, 2018

Great service I recently purchased a car from Rene Orellana at Walters Mercedes in Riverside. Rene was so helpful and would do his best to find me the perfect car. More

by JasmineR93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ari Abdolhosseini, Rene Orellana
Mar 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Jasmine, we're so glad that Rene's patience made your experience so great! We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

March 14, 2018

I had a list of wants for my new lease and Jin was able to p Jin at Walter’s Mercedes in Riverside provided me with a great purchasing experience. I highly recommend this dealership for purchase or lease. Jin wa More

by Lizette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Mar 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Lizette, thank you for sharing your great purchasing experience with Jin! We're glad he was able to provide you with the info you needed about your car. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

March 13, 2018

Excellent Customer Service Walter's Mercedes is top notch! Our sales associate, Jin Lee, went above and beyond to make sure our decision was ours to make without the stress and More

by Michael8408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Mar 15, 2018 -

Walter's Mercedes-Benz of Riverside responded

Michael, we're so glad that Jin provided you with all the help and space you needed to make a decision on your car purchase. We hope you're enjoying your new CLA 250! We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

March 09, 2018

Highly Recommend Walter's MB - Andrew Wagner & Team I recently traded in an Audi which I had leased at Walter's. Since I wanted a plug-in hybrid, Mercedes was the place to go (vs. Audi). My experience i More

by Adam S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero, Andrew Wagner
Mar 09, 2018 -

Walter's Mercedes-Benz of Riverside responded

We appreciate your review, Adam. We're glad Andrew and Raul were able to educate you on the options as pertains to plug-in hybrids. It's great seeing that it was a team effort to ensure your satisfaction. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

March 08, 2018

Andrew was professional, direct and Customer Service driven Working with Andrew was fast, easy and convenient. I would recommend him in a heartbeat. The customer service I received from the dealership and Julio More

by Your Realtor Mo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Guerrero, Andrew Wagner
Mar 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're glad, Julio and Andrew, provided you with amazing customer service. Your recommendation means a lot to us. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

March 07, 2018

We will be back! Amazing Customer service! My husband and I walked into Walters Mercedes Benz and were greeted by Raul who provided us with outstanding customer service and helped us find a n More

by ajackson41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Mar 08, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time out to write this review. We're glad you and your husband were promptly greeted by Raul. It's great knowing Andrew was able to get you the best deal for you and your family. We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

March 06, 2018

Above and Beyond Exceptional This was the second vehicle we bought at Walters Mercedes Benz and have always been so happy with the service, sales and management as well as Mercede More

by TNash8814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee, Ari Abdolhosseini, Austin Schneider
Mar 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time out to write this review. We're overjoyed that not only our sales but also our service department have earned your five star approval! We appreciate your business and look forward to working with you again. Please be sure to check out our Facebook and Twitter to keep up with savings, updates, and more. Regards, Ray Burke - General Manager

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