Walter's Mercedes-Benz of Riverside

Exceptional Mr. Ramirez was prompt in getting my car in for service and prompt in getting me a loaner car. He's very courteous, and accurate in his estimations of Mr. Ramirez was prompt in getting my car in for service and prompt in getting me a loaner car. He's very courteous, and accurate in his estimations of, cost and the duration it would take to have my care done. More

Efficient service Alex was very knowledgeable about my concerns with my vehicle and gave good advice. He had the car serviced and ready at the time he said it would be Alex was very knowledgeable about my concerns with my vehicle and gave good advice. He had the car serviced and ready at the time he said it would be ready. I really appreciated that he took extra time to explain to me how to monitor the DEF level based on my miles driven. This was very helpful to me. I will definitely be back to see him when I need future service for my Sprinter. More

Excellent 1st Service on my RV and tow vehicle(Smartcar) It was simple to call in and schedule the 1st service on my Smartcar. I was going on a camping trip and towing my Smartcar behind the RV. I called u It was simple to call in and schedule the 1st service on my Smartcar. I was going on a camping trip and towing my Smartcar behind the RV. I called up that I was across the street unhooking my tow vehicle. I advised it was 1 month early but while I was here could they also service the RV at the same time. They said yes and service sent someone out to drive the RV in while I drove the Smartcar in. Everyone on the phone was polite and professional. I then began the paperwork with Alex Ramirez. He wrote up both vehicles and handled everything perfectly. He kept me informed, took care of everything I asked to have done and even discovered and accomplished a warranty item that needed to be taken care of on the car. Good job! More

Outstanding The service was impecable, especially by David Greene. He was intelligent, knowledgeable and kept me up to date during the period my car was at the d The service was impecable, especially by David Greene. He was intelligent, knowledgeable and kept me up to date during the period my car was at the dealership for Schedule A service More

Excellent and efficient customer service Drove almost 2 hours to bring my ML350 to my service advisor Hector Navarro.. been working with Hector several years, he's professional, courteous and Drove almost 2 hours to bring my ML350 to my service advisor Hector Navarro.. been working with Hector several years, he's professional, courteous and efficient. Highly recommend Hector !! More

Love Walter's Automative in Riverside! Alan Villasenor is the best sales consultant I have ever met. Alan, helped me get my dream car yesterday and for that, I am truly grateful. I had the Alan Villasenor is the best sales consultant I have ever met. Alan, helped me get my dream car yesterday and for that, I am truly grateful. I had the BEST experience at Walter's Automotive in Riverside. #success More

Love Walters Mercedes My experience at Walter's Mercedes was wonderful! I'm so happy with my new purchase, and the service provided by Alan Villaseñor was Fantastic. Would My experience at Walter's Mercedes was wonderful! I'm so happy with my new purchase, and the service provided by Alan Villaseñor was Fantastic. Would recommend my salesperson Alan to everyone! More

Maintenance I had m car in for a noise and to get my MBrace connection fixed. t purchased my car from another dealership in Nov. The wood kit inside was cloudy. A I had m car in for a noise and to get my MBrace connection fixed. t purchased my car from another dealership in Nov. The wood kit inside was cloudy. A new kit was placed o order. I have followed up 3 times on it, once last week. When I took the car in, I asked if parts are for that long and he said it can happen, but would look into it. Well, not only were the two items taken care of; David saw to it that I had a new wood kit installed. It looks beautiful. Ill be back for my regular maintenance! More

Fast and enjoyable experience Simon was a blessing to deal with. He made purchasing the sprinter a very enjoyable experience . I was also just in for service and some repairs on m Simon was a blessing to deal with. He made purchasing the sprinter a very enjoyable experience . I was also just in for service and some repairs on my 350 ml and David and Hector assisted me with service details. They were knowledgeable and just a pleasure to meet and deal with. More

Mark was very helpful Mark called me back as he said and got the car fixed as promised Followed up with phone call to confirm it was ready very professional Mark called me back as he said and got the car fixed as promised Followed up with phone call to confirm it was ready very professional More