Walter's Mercedes-Benz of Riverside

Great Customer Service! I recently visited Walters Mercedes Benz for a "B" service and a detail. My service advisor was Brandon Monaco and he was very professional and provid I recently visited Walters Mercedes Benz for a "B" service and a detail. My service advisor was Brandon Monaco and he was very professional and provided me with great customer service. He represents Walters well and is an asset to the organization! More

"Great Service" I brought my car for a detailing job, David was very professional I had questions about some scratches on my car and he was able to give me the inform I brought my car for a detailing job, David was very professional I had questions about some scratches on my car and he was able to give me the information I needed, very happy with service! More

Another Good Experience I brought my car for a tire change and again was help by Hector Navarro. And again was professional and explained to me the problem and how to avoid t I brought my car for a tire change and again was help by Hector Navarro. And again was professional and explained to me the problem and how to avoid the same in the future. While I was waiting I encountered Mr. Peter Tecson and He invited me to his table and even though it is still early for me to change or buy a new car gave me different & best options when I decide to buy in the future. It was very helpful and I know now what to do. You seldom get that kind of advice to a salesperson. More

Excellent Service Someone had broken my window so I took in my car to Walter's MB to get it fixed. Mark Espinoza was great to deal with. Everything was smooth from when Someone had broken my window so I took in my car to Walter's MB to get it fixed. Mark Espinoza was great to deal with. Everything was smooth from when I dropped off my car and when I picked it up. Thank you Mark! More

Excellent Mercedes experience with Jin Lee! This dealership is amazing! Very clean facilities, plenty of vehicles in stock, and the staff there is friendly, professional, and courteous. In par This dealership is amazing! Very clean facilities, plenty of vehicles in stock, and the staff there is friendly, professional, and courteous. In particular, Jin Lee was excellent! He helped me get into the exact car that I wanted for a deal better than I expected. Highly recommend working with Jin Lee at Walter's Mercedes!! More

Brandon Monaco & Andrew Wagner! AMAZING!!!! I truly cannot say enough great things about Walter's Mercedes. 2.5 years ago I leased my first Mercedes from another dealership (worst mistake ever!) I truly cannot say enough great things about Walter's Mercedes. 2.5 years ago I leased my first Mercedes from another dealership (worst mistake ever!). One day while visiting family in the Riverside area I had a tire warning that came on. I drove in and met Brandon Monaco in the service department. He could not have been more amazing! From then on every time I needed service I would make the drive from Orange County to Riverside because I knew Brandon would take care of me and my car! During my last visit for my 30K mile service I expressed to Brandon I was considering upgrading into something a little bigger. Brandon was so considerate to talk to me about it and then introduced me to Andrew Wagner. Andrew and I talked about what I liked about my CLA and what kind of car I saw myself in next. Once I decided on the GLC Andrew got right to work. He tracked down the exact car I wanted with every single feature I asked for. He kept me updated every step of the way on where the car was and when I could come pick it up. He even took care of all the paperwork over the phone with me. When the day came to pick up the car I showed up, turned my car in, signed paperwork with Jason Hardin in the finance office (for about 5 minutes), got into the new car, went over the functions and drove away. I have NEVER purchased a car with such ease, efficiency, and professionalism. There was no typical haggling and negotiating. I told Andrew exact what I could afford and we made it happen. I wasn't there for hours for no reason. I was in and out within an hour! AMAZING! I will NEVER go to another dealership. Thank you Brandon and Andrew for valuing your customers and realizing they have a choice when it comes to where they do business. You both have my business as well as my family and friends business for life!!! THANK YOU THANK YOU THANK YOU! More

Buy Benz Go Walter, looking for Richie & Andy Richard Lapierre #salesrampage #dope This guy gets some real talent, I tell you that. I was not even thinking of getting a car. In my plan, I need Richard Lapierre #salesrampage #dope This guy gets some real talent, I tell you that. I was not even thinking of getting a car. In my plan, I need to go to Porsche, Audi, BMW, Volvo, Lexus etc to take a test drive of several models, back online check some details, compare the offers, options, color and stuffs. BUT after cozy chatting with him in a car for an hour of some nonsense topics while waiting for my appointment, I decide to make the move RIGHT NOW, no tomorrow, RIGHT NOW! 2016 New GLE Simply, I think Richie is never really focusing on selling cars to you, he is careless of that part, seriously. However, he cares more of what you want and what you think. So the whole time, I didn't smell any of the commercial sense, just people to people, customer oriented. I am a business man, and I face sales guy everyday, some of them are crappy, some of them just get the swagger of making the deal. Richie Lapierre is in the later category. The whole process is worry free, you never think about the typical "win" or "lose" deal mindset. Walter Automotive gives out the best deal on the table right away and I believe that is probably the best deal in the market as well, because I suppose they know making the customer happy is a good way of getting business. So in the end of the day, when every arrows pointing to the spot that the deals need to be done, it needs to be done. :) Drive to here, it is not the closest dealer from you probably, but you will get what you want, that's the key right? So I endorse this one for you, come here , they take care of you and they get it done. I also want to share my appreciate to the quarterback of this business Andy "Tom Brady" , Ana Lopez "I never stop calling you" and Ari abcdefghijklmn (this guy gets a long name, sorry) - Kris More

Always The Best Service I appreciate the attention to customer service that I receive at Walter's. Mark Espinoza always helps to make sure my experience at the dealership is I appreciate the attention to customer service that I receive at Walter's. Mark Espinoza always helps to make sure my experience at the dealership is a pleasant one. The services rendered to my vehicle are always quick and accurate. Thanks Mark! I will be back! More

Thanks for the help Eddy i honestly can say that i got the best deal on my Mercedes-Benz C350 C ! i love it!! Eddy Elsayed Was amazing ! i live in OC but the service and the i honestly can say that i got the best deal on my Mercedes-Benz C350 C ! i love it!! Eddy Elsayed Was amazing ! i live in OC but the service and the savings i got offered at Walters made the drive well worth it ! 100% recommend them ! ASK FOR EDDY !! Bryan the sales managers was very nice and funny ! very easy to work with ! More

Best service no matter what I always come to Walters no matter what I need. I came in with questions on service and my service guy Mark Espinoza helped with my question then gave I always come to Walters no matter what I need. I came in with questions on service and my service guy Mark Espinoza helped with my question then gave me advice about buying a car for my mom. The questions were not even about a Mercedes and I got the help I needed to get the best deal. Service is the best at Walters. More