"Great customer service. Alex kept my car until it was..."
- Mrs. Clark
Great customer service. Alex kept my car until it was fixed. The only thing was that my loaner car was dirty and had no gas.
"Thank you Walter's Mercedes-Benz of Riverside for working..."
- Phillip A. Esparza
Thank you Walter's Mercedes-Benz of Riverside for working with us and getting us the best deal. The staff was Very friendly and we really appreciated the great customer service. :) Dina Backer and everyone there were amazing. My wife and I are very pleased and left the dealership very satisfied. We can’t believe we own a Mercedes!! Janet and I are both very happy. Thank you Dina Backer for having the patience in explaining the amazing features the C300 has, wow! So much to remember. Thank you once again for helping us getting
the car we wanted and making us feel at home. You were awesome. 😊👍
"Going to Walter’s Mercedes Benz dealership is always a..."
Going to Walter’s Mercedes Benz dealership is always a pleasant experience. Eddy Elsayed helped us with the process, this is the 3rd time we have worked with him. He knows exactly what we were looking for so there was no time wasted. It was a seamless experience. We will for sure keep on coming back to Walter’s
"I had great experience in purchasing my mercedes there in..."
I had great experience in purchasing my mercedes there in riverside. This automobile is wonderful inside and out. Alfonso was extremely helpful with all aspects of the sale. Thank you so much.
"This was our third car in the last 7 years. Outstanding..."
- Demetris T
This was our third car in the last 7 years. Outstanding service with very professional staff. Andrew Wagner was, once again, awesome and very professional! Same for Andy Towns in finance. Great experience! Thank you guys!
"Great experience each time I’ve been. John Shelley was my..."
Great experience each time I’ve been. John Shelley was my salesperson this time and made the entire process stress free and pleasant. Highly recommend this dealership.
"Excellent customer service. Everyone was friendly and..."
Excellent customer service. Everyone was friendly and understanding of our requests and strive to honor that. Alfonso was very patient and helpful in showing us cars that we wanted.
"I live in San Diego and made a road trip to view a number..."
- Anna C
I live in San Diego and made a road trip to view a number of cars in nearby countries. I was not planning to buy on this day therefore did not bring a checkbook or shop bank loans prior. However I found the car I really wanted at Mercedes-Benz of Riverside. Salesman Alfonzo Hernandez Jr presented me with the option contract. Purchase today with 0 down and refinance with any bank within 5 days. When I met with Andy Towns (Finance Manager), he discouraged us from refinancing elsewhere. He told us that he really isn’t supposed to do this but offered to send me a certified envelope to my home, I could mail back my $15K down payment check and he would then reconfigure my monthly payments at the rate they offered and negotiate coverage/extended warranties then. Andy never sent me a envelope to my home nor did he respond to my voice message and emails. Andy is dishonest and untrustworthy. I strongly discourage anyone from buying a vehicle at MB of Riverside. I e-mailed Mercedes Benz corporate office and they said they would send it to the General Manager of MB of Riverside. It has been over two weeks since I bought the vehicle and the only correspondence I have received from them is a Thank You card from Alfonso for purchasing a car there and $100 referral incentive. Needless to say...I will never refer anyone. I’m so highly disappointed.
"Elizabeth Flores was prompt, helpful, kind and down to..."
Elizabeth Flores was prompt, helpful, kind and down to Earth. She extended on going support and I will continue to work with her with my next purchase.
"Outstanding dealership. Will come back on any further..."
Outstanding dealership. Will come back on any further purchases. The fact that the deal was made without the manager getting involved speaks highly to me