Walter's Mercedes-Benz of Riverside

OH HAPPY DAY!!!! March 8, 2016 was a very happy day for me. The day I went in to Walter's Mercedes-Benz to pick up my GL 450. I can not say enough about Andrew Wagner March 8, 2016 was a very happy day for me. The day I went in to Walter's Mercedes-Benz to pick up my GL 450. I can not say enough about Andrew Wagner and the great experience I had with the Walter's Mercedes-Benz family. They truly made me feel like family. My first consult was with Andy the Sales Manager. I told him what my needs were. He then referred me to Andrew Wagner who diligently researched and found my car. Lol....yes I did give him a hard time because I am very very picky but guess what....he found my car with everything I asked for. It was a dream come true!! Both Andrew and Andy paid attention to details when it came to what my needs were in this particular vehicle. Andrew didn't leave me hanging. He thoroughly explained every bell and whistle in the car which probably is a class you need to take all by itself. He has been available since that time to answer any questions I have and again to help me figure out the functions and features of the car. I also want to thank Julio the Finance Manager who stayed well past regular hours to take care of my financing. Christina Rodriguez and Tiffany Estrada kept the continuity going by following up on appts. or any concerns I had and quickly communicated them to Andrew. Thank you so much Andrew Wagner and Walter's Mercedes-Benz! I LOVE MY CAR!! I would be more than happy to refer anyone to Walter's Mercedes-Benz that seeks fantastic professional customer service . Happy 60th birthday to me!!! :-)) More

Quick job done right My car was taken in for service & on time of my appointment and all my questions were answered by Mr. Alex Ramirez. He kept in touch with me via txt, My car was taken in for service & on time of my appointment and all my questions were answered by Mr. Alex Ramirez. He kept in touch with me via txt, he gave me an aproximation of when work would be done & he was once again on time. I'm very appreciative & satisfied with the good work done on my C300 (2009). More

EXCELLENT CUSTOMER SERVICE BRANDON MONACO has been my service representative for few months. He is exceptionally professional, kind, courteous , patient and walk me through from BRANDON MONACO has been my service representative for few months. He is exceptionally professional, kind, courteous , patient and walk me through from time to time with the latest updates on my car that was serviced-Mercedez Benz ML 320 (2002).He gave me a new car loaner during that time also. He responds quickly to my call and answers questions with respect and always carry it with laughter ---fun to talk too and I feel confident since it was a smooth process on the whole thing as if I am part of the family in Walters Mercedez. I always will choose him as my service representative all the time!!!I am extremely satisfied with his OUTSTANDING CUSTOMER SERVICE!!!! Way to go BRANDON!!! He deserves to be recognized and I commend him for that!!! Nora B. in Jurupa Valley, Ca. 91752 More

Car buying made easy As a loyal Mercedes driver who has leases expire every year I have gotten to know my share of dealers and sales people. The last three leases have co As a loyal Mercedes driver who has leases expire every year I have gotten to know my share of dealers and sales people. The last three leases have come from Walter's Mercedes Benz and specifically Joe O'Brien because of his approach to customer service and desire to make car buying easy. Walter's is not the closest Mercedes dealer but I keep coming back because of the experience. More

Part of the familly I have been working with Eddy for a couple of month now! He is extremely professional and patient! On the day I decided to purchase he was with anothe I have been working with Eddy for a couple of month now! He is extremely professional and patient! On the day I decided to purchase he was with another client and to ensure they got the proper service he introduced me to his partner Eric Rockey and I got to work with him! It was an amazing experience! They both did so well and I am a happy Mercedes Client More

JR is the best service advisor! We missed the opportunity to send in a survey for JR. He is so kind and proactive that we wanted to make sure he was properly recognized for his servi We missed the opportunity to send in a survey for JR. He is so kind and proactive that we wanted to make sure he was properly recognized for his service. Thank you JR! Also, Rick is our sales rep. He is beyond great! More

Service Excellence Mark Espinosa has been my service advisor since moving service to Walter's. He has always been polite, to the point and understanding as well as know Mark Espinosa has been my service advisor since moving service to Walter's. He has always been polite, to the point and understanding as well as knowledgeable regarding the service to my MB. More

GLK purchase I recently got a GLK from Peter Pitale at Walters. He is very professional and nice to work with. The whole process only took about an hour. I will de I recently got a GLK from Peter Pitale at Walters. He is very professional and nice to work with. The whole process only took about an hour. I will definitely recommend Peter Pitale for any of your Mercedes purchase. Walters and Peter gave me the best deal in the whole of western U.S. Region. As a buyer you will have the peace of mind that you are dealing with a quality dealership. Good work Peter and Walters.-Deepak More

Shopping for new car Even though we still have not decided the exact car to buy, we stopped by at Walter's MB and was helped by Mr. Murray. We test drive the C300 and was Even though we still have not decided the exact car to buy, we stopped by at Walter's MB and was helped by Mr. Murray. We test drive the C300 and was impressed with the machine and the new body, but most importantly the professionalism that we received from him. Thank you! More

Great job Last Minute Brake job, David Got The Job Done Quickly And Addressed My Concerns And Questions. They do a great Jon keeping you posted on the progress Last Minute Brake job, David Got The Job Done Quickly And Addressed My Concerns And Questions. They do a great Jon keeping you posted on the progress and I like paying on my phone before I pick up the car. More