Walter's Mercedes-Benz of Riverside

I have a Sprinter van I use for my business. Recently I had it serviced at Walters when I arrived to pick it up the mechanics had mistakenly left some the plastic trim detached from the van where they were had it serviced at Walters when I arrived to pick it up the mechanics had mistakenly left some the plastic trim detached from the van where they were working on an electrical issue. I was very upset because I had a tight schedule and needed to go. I complained to the manager, Chris, he immediately had the problem fixed and assigned Tyler as my service representative. Because of the inconvenience Chris provided me with several free services that the van was due for as well as a " loaner" vehicle for me to use in the mean time. Tyler coordinated the service and was very responsive to my needs and schedule. Although I had somewhat of a negative experience Chris and Tyler totally restored my faith in the service department. They never once had a bad attitude when I complained about the problem. They stayed positive and worked on a solution rather than making excuses. I own a service related business and this type of attitude is exactly what I expect from my employees. Walter is fortunate to have such great people working in the service department. More

Paul was a great person to deal with, who helped me get my car service. He recommended exactly what I needed and didn't try to sell me the entire farm. I got in and out in no time what so ever!!! I had my car service. He recommended exactly what I needed and didn't try to sell me the entire farm. I got in and out in no time what so ever!!! I had my car detailed, the full detail and I must say, the quality of work is exceptional, My car looks brand new!!! More

Isaid Barragan was great sales person. He was very accommodating, helpful and welcoming. I could have not had a better experience. I will go back and purchase my next vehicle as soon as possible. accommodating, helpful and welcoming. I could have not had a better experience. I will go back and purchase my next vehicle as soon as possible. More

Our experience with Bob Rosas was great. His pleasant disposition, professionalism and attitude was exceptional. We are extremely satisfied with him and appreciate his follow-up phone calls. THANK YOU B disposition, professionalism and attitude was exceptional. We are extremely satisfied with him and appreciate his follow-up phone calls. THANK YOU BOB! More

Charlie was very friendly and personable. He made the whole process very easy and rather enjoyable. Best of all, he worked really hard to meet my expectations and to get me a great deal on the car. Eve whole process very easy and rather enjoyable. Best of all, he worked really hard to meet my expectations and to get me a great deal on the car. Even after we drove off with the car, he would call to see how I like my new car and he is always accessible to answer questions. Great customer service. I would definitely recommend him and Walter's MB to my friends and family. Thanks again Charlie! More

We were looking for our fourth Mercedes, and had only purchased new vehicles in the past. We went to Walters because we had purchased a vehicle previously from them and continued to service our vehicles purchased new vehicles in the past. We went to Walters because we had purchased a vehicle previously from them and continued to service our vehicles there even when we did not purchase from them. When we went to the dealership, we were looking for the COstco service manager, Vincent Troncoso. Vincent was great,even when we did not find the new vehicle we wanted and decided to look at pre-owned vehicles. We eventually decided on a pre-owned, which was our first. What we liked about Vincent was that he was not pushey. He answered our questions and told us about the autos we were looking at. He was one of the best sales persons we have dealt with, which have been a lot. Mercedes salesmen as a whole are great, and I have never left a dealership with a headache. That cannot be said for most car salesmen/women. I will look for Vincent in 5-6 years when I am looking for my next Mercedes Benz. I promise. More

Just found this website. Earlier this year I contacted the dealership over the internet looking for a MB E350 Bluetec in Pearl Beige. Found the car that I wanted on the internet and drove from Phoenix. the dealership over the internet looking for a MB E350 Bluetec in Pearl Beige. Found the car that I wanted on the internet and drove from Phoenix. When I was approximately an hour away from the dealership and received a call that they would not honor Costco buying program pricing. There were willing to sell the car at a much higher price. Learned from other dealers that MB frounds upon out of state sales and they were up to their limit. Luckily I was heading to LA on business and it was only a minor inconvenience. Would have been upset if this was a special trip. More

Jacqueline Nassar was very knowledgeable about her product. We called her a week before our appointment, and by the time we met with her, she already secured the necessary information for the car we product. We called her a week before our appointment, and by the time we met with her, she already secured the necessary information for the car we wanted and had three desirable colors when we got there. She saved us hours in the dealership. She answered our questions promptly, concisely, and truthfully. What impressed me was when she said, "I want to treat my clients the way I would want to be treated." She did - very respectfully and considerately. I would strongly recommend her to a family member or friend. Sincerely, Tom and Anne Henley More

I ran into a young enthusiastic salesperson name Duke Truong while I was getting my vehicle service last week. Duke is a very impressive young man,being in sales myself for the past 20 yrs. it's a pleas Truong while I was getting my vehicle service last week. Duke is a very impressive young man,being in sales myself for the past 20 yrs. it's a pleasure meeting another sales professional. Duke handled all objections careful, strategically, and maintain his professionalism through out the sales process. Walter's Mercedes should be proud to have such a wonderful salesperson on their team. The next Mercedes in a few weeks, will definitely be from Duke Truong. More

My mom and i was shopping for a car last week and we stop by Walter's Mercedes to see what they have to offer, we were greeted immediately with a smile by Duke Truong. We told him that we are in the market by Walter's Mercedes to see what they have to offer, we were greeted immediately with a smile by Duke Truong. We told him that we are in the market for a car in a few months and we don't know what we want yet. Duke still took his time and shared with us why Mercedes should be our 1st. choice. Duke is a wonderful salesperson and we are definitely coming back to Walter's Mercedes to see Duke and pick up our new Benz. More