Walter's Mercedes-Benz of Riverside

Out standing service. Mr. Espinoza was very professional in helping me get my RV serviced and also going out of his way to insure that the warrenty on my transmission as ta Mr. Espinoza was very professional in helping me get my RV serviced and also going out of his way to insure that the warrenty on my transmission as taken care of right. thank you mark for the great service and advise. More

Excellent Service! Today, I took our Mercedes Benz SUV to Walter's Automotive Mercedes dealership for routine maintenance. When I arrived, I had a question about the le Today, I took our Mercedes Benz SUV to Walter's Automotive Mercedes dealership for routine maintenance. When I arrived, I had a question about the level of service/maintenance required. I met with Service Advisor David Green, who I found to be professional and courteous. David took the time to check our vehicle history and was able to recommend the appropriate service for the vehicle. He was able to save us money with NO upsell! In the long run, he just made the dealership more money because I will continue to use Walter's Service Department for vehicle repairs and maintenance because of David's ethical behavior. In fact, David sealed the deal when he took it upon himself to retrieve a spare keyset that had dropped down under the passenger seat, a couple of months ago, saving us the cost of our seat having to be removed and replaced by a mechanic. All in all, it was a positive experience. The vehicle was washed. David took the time to explain the process and the vehicle runs great! David is a pro in every sense of the word and an asset to Walter's Automotive Mercedes dealership team. I look forward to my next visit! More

Excellent customer service I worked with Bob to purchase this car from out of state. He did a great job of staying in communication with me, walking me through the process of p I worked with Bob to purchase this car from out of state. He did a great job of staying in communication with me, walking me through the process of purchasing the car, and following up with me after I drove the car back home. I love my new car and would highly recommend Bob to any prospective buyers. More

Tow & Service on Stalled Car David Green, my service adviser, was professional & kind the moment I arrived with my towed in car. I was provided a rental, while the dealership trie David Green, my service adviser, was professional & kind the moment I arrived with my towed in car. I was provided a rental, while the dealership tried to determine the origin of problem. David kept me informed & was prompt with keeping me in the loop. I felt he was someone I could trust & would have my best interest a heart. David your customer service is excellent. Walter's should be proud with having you on board & apart of their service team! Next time I am in need of service, I'll be requesting you as my service adviser. Thanks again David. You were awesome! More

I LOVE MY SLK I purchased a beautiful SLK. Debbra Pound was an amazing sales lady. She even delivered my car to my home for me. I will definately recommend Deb I purchased a beautiful SLK. Debbra Pound was an amazing sales lady. She even delivered my car to my home for me. I will definately recommend Debbra to all my family and friends. Call her for a great deal and to be treated with care and respect she is awesome More

David Alcantar great to work with I worked with David Alcantar at Walter's Automotive. He was the opposite of most car salesmen I have worked with; he was fair, and those parts of the I worked with David Alcantar at Walter's Automotive. He was the opposite of most car salesmen I have worked with; he was fair, and those parts of the deal where he could meet my requests he did, and those that parts of the deal where he was unable to meet my requests, he was direct and honest in his description of why he could not. I do not expect someone in sales to meet my every request, but I do expect them to be fair and honest and direct. David Alcantar was both of those, and there was none of the angst I have usually associated with buying a car. David Alcantar is the type of person you would want to make any kind of deal with. I found him to be forthright and someone I could trust, and he was good on his word, every time! More

Service VS Sales My service adviser, Mark Espinosa is the best. He keeps me informed and welcomes any questions or concerns I may have, regarding my vehicle. My recen My service adviser, Mark Espinosa is the best. He keeps me informed and welcomes any questions or concerns I may have, regarding my vehicle. My recent sales experience was both positive and negative, unfortunately. Bob Rosas provided me with the information I needed to purchase my vehicle and was very pleasant and professional to work with. The finance portion of the sale, was extremely annoying, however. I waited over one hour to finish transaction. Total time to purchase car was 3 and a half hours. Walter's Mercedes showed little regard for the customers time. Because of this, I will not purchase my next Mercedes at Walter's. More

Best of the best Arthur, you are the Best of the best. Your excellent services we won't never forget. Good Luck, Stella Arthur, you are the Best of the best. Your excellent services we won't never forget. Good Luck, Stella More

Excellent Service The sales man Art helped me to get what I was looking for on Memorial Day, his service was excellent, I recommend it. The sales man Art helped me to get what I was looking for on Memorial Day, his service was excellent, I recommend it. More