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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,406 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,406 reviews

April 19, 2015

Best Mercedes Dealer This is without a doubt the BEST Mercedes dealer in the area. I just leased my 2nd Mercedes from Walter's today and just like last time, extremely pl More

by Susieq82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Apr 21, 2015 -

Walter's Mercedes-Benz of Riverside responded

We really appreciate you being so kind as to write this review about our dealership! We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that we provided you the best dealer experience ever! We will be sure to pass along your comments to Jin and Paul and we look forward to seeing you back again in the future! Take care! Sincerely, Walter's Automotive

April 11, 2015

Made Leasing a Breeze I leased another SmartCar from Walters a few days ago. The process was simple and quick. I was in and out in less than an hour. Joe walked me throu More

by CPlante
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe O'Brien
Apr 14, 2015 -

Walter's Mercedes-Benz of Riverside responded

Your fantastic review was quite a refreshing read! Congratulations on your new lease. I am sure you are continuing to enjoy it. I am happy that Joe provided you with pressure-free, efficient, and well-informed customer service. Thanks so much for your loyal business and for being a part of the Walter's Automotive Family! Before your next servicing appointment, please find us on Facebook and Twitter. You'll be pleased to find the latest exclusive specials offered only to our likers and followers! Walter’s Automotive

April 08, 2015

Service Call I booked an appointment for a routine service. I was greeted as soon as I arrived, and Alex filled out the paperwork. He said it would take about an h More

by DanW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 09, 2015 -

Walter's Mercedes-Benz of Riverside responded

Dan, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We can't wait to see you again for your next service! Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Best, Walter’s Automotive

April 08, 2015

Friendly service Alex Ramirez is a very friendly and honest person always has a smile on his face and makes me feel comfortable. He is definately someone that i can More

by Phoenix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 10, 2015 -

Walter's Mercedes-Benz of Riverside responded

Phoenix, thanks so much for the nice review! Alex is a key component of our team here at Walter’s Automotive and we know he'll be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if there's anything at all we can do for you. Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! Sincerely, Walter’s Automotive

April 08, 2015

My experience has been great.. Working with Mike Marotta was great. He was completely in tune to my needs. I told him what I was looking for and the price I was willing to pay, an More

by ToddW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 10, 2015 -

Walter's Mercedes-Benz of Riverside responded

Todd, thank you for leaving this remarkable review! We appreciate your comments and are happy to hear that Mike was able to exceed your expectations. At Walter’s Automotive Group, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the vehicle buying experience as easy and stress-free as possible for all of our customers. We certainly look forward to a long relationship with you as well! Best, Walter’s Automotive

April 07, 2015

AMAZING SERVICE!!! I cannot rave about Walter's Service Department enough! Every single person is so friendly and actually cares about you and your vehicle! My service a More

by hp26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Apr 09, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing this fantastic review with us! We feel our service department is what makes Walter’s Automotive Group special. Brandon does an outstanding job here, and we can't wait to tell him about your review! Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Walter’s Automotive Group

April 06, 2015

Great Sevice Department Mark Espinoza at Walters Service Dept goes above and beyond. Buying my car at Walters the whole process was excellent. Taking my car in for servic More

by Gray Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee, Peter Tecson, Mark Espinoza, Andrew Wagner
Apr 08, 2015 -

Walter's Mercedes-Benz of Riverside responded

It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Mark went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Walter’s Automotive Group await your return. Please let us know how we may be able to help next! Sincerely, Walter’s Automotive

April 06, 2015

Great person Joe O Brien. Was hands down the best person I have ever met in purchasing my new mercedes. He exceeded all my Expectations. The price killed fl More

by Jerry G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe O'Brien, Julio Guerrero
Apr 08, 2015 -

Walter's Mercedes-Benz of Riverside responded

Jerry, I am happy to hear that your time spent with Joe and Aaron was a pleasing experience! We pride ourselves on the high level of our service excellence. Congratulations on your new Mercedes-Benz! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Walter's Automotive

April 03, 2015

Great Buying Experience This has been by far the best car buying experience for us. Eddy Elsayed was very Helpful, friendly and most of all very Professional. He helped us in More

by Jst79
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Julio Guerrero
Apr 06, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for this great review! We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. Congratulations on your new ML 350! If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Walter’s Automotive

April 03, 2015

Top Notch Service Department I regularly get my car serviced at Mercedes Benz Laguna Niguel, however I tried Walters for the first time and I must say that I was blown away. JR Ro More

by Csweaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, Walter’s Automotive Group

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