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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,404 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,404 reviews

March 04, 2015

A satisfied customer Lyn Lee was very friendly and tactful and informative about the product answered all our questions with all honesty we greatly appreciated his excelle More

by Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Very informed and professional . Very satisfied and outstanding service . Very impressed !, Julio Guerrero
Mar 11, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to give us positive feedback regarding your experience with us! We make every effort to provide the very best customer service possible. Hearing from our customers that we have succeeded in this endeavor is always gratifying! We hope that you will share your experience with your friends and family. Also, like us on Facebook and Twitter for offers and updates from our dealership. Regards, Walter's Automotive

February 27, 2015

Amazing When I walk in to the dealer I did have idea of the car that I want to buy it but when I talk to Jin lee he new exactly what I was looking for it I ab More

by Leonor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Mar 01, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your kind thoughts regarding our dealership and staff! Everyone here at Walter's Automotive is committed to providing the best possible customer experience. As a customer, you are our top priority. We look forward to working with you in the future and we truly your enjoy your new Mercedes-Benz! Remember to like us on Facebook and Twitter for offers and updates from our dealership. Regards, Walter's Automotive

February 26, 2015

Thanks for gettin my car back on the road Outstanding dealer J R Rodriquez was as professional and attentive as a service provider could possibly be. The care was repaired and I was on my w More

by dhugger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 26, 2015 -

Walter's Mercedes-Benz of Riverside responded

We are thrilled to hear that your experience at Walter's Automotive was so positive! Every team member strives to make sure that our customers are treated like VIPs and walks away from our dealership feeling confident that they have made the right decision. Thank you so much for providing us with your glowing comments! Regards, Walter's Automotive

February 26, 2015

Excellent Service! First time walking on to a Mercedes lot. When I met Bob he was friendly, funny, knowledgeable, and patient as I asked many, many questions. He helped More

by AprilD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Pyle, Bob Murray, Ari Abdolhosseini
Feb 26, 2015 -

Walter's Mercedes-Benz of Riverside responded

Every day we are striving to make finding the perfect car easier! Your experience at Walter's Automotive is what we want for all of our customers, April. Thank you for your positive feedback regarding our staff, and Bob in particular. We appreciate you taking the time to share your thoughts. Please be sure to LIKE us on Facebook and FOLLOW us on Twitter for special updates and offers. Regards, Walter's Automotive

February 23, 2015

Service Department I would like to thank service advisor JR Rodriguez for his outstanding service. Every visit has been painless. JR always goes above and beyond to of More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 26, 2015 -

Walter's Mercedes-Benz of Riverside responded

Cindy, we're so pleased by your review! JR is a brilliant member of our team and we can't wait to share your review with him! If there's anything else that we can do for you, please don't hesitate to let us know. Sincerely, Walter's Automotive

February 17, 2015

Great I have always had a great experience at Walters but this time Dealing with Andrew it was exceptional Thank you Andrew you made this experience wonde More

by Andrew@walters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wagner
Feb 18, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the great review! Its great to hear we were able to give you such a positive experience. Andrew exemplifies our commitment to customer service and Im glad he was able to help you. Please let us know if you have any questions or need anything else. Also, dont forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Walter's Automotive

February 16, 2015

Rick to the rescue!!!!! My visit started out horrible. Walter almost lost a sale. I couldn't find a sales person to assist me. As I was preparing to leave, I saw Rick Akig More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Akigbe
Feb 18, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the positive feedback! Its great to hear that our sales team members were able to ensure that you had such a good experience. Rick is a great salesperson and an integral part of our team. Customer service is our highest priority and we want to provide our guests with the service and support they deserve. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Walter's Automotive

February 06, 2015

AMAZING and a lot of fun After having the a terrible experience at Fletcher Jones Newport Beach, I called Walters. GREAT experience. Bought my first Mercedes! Jacqueline Na More

by Erika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Pyle, Ray Burke, Jackie Nasser, Brandon Monaco, Julio Guerrero
Feb 09, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to give us positive feedback regarding your experience at our dealership, Erika! We make every effort to provide the very best customer service possible. Hearing from our customers that we have succeeded in this endeavor is always gratifying. We hope that you will share your experience with friends and family. Also, like us on Facebook and Twitter for offers and updates from our dealership. Regards, Walter's Automotive

February 01, 2015

excellent service I had contacted usaa to buy a new car.before I had completed my application, I received a call from Walters,and given a time to come in..when I arrive More

by jpnj2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wagner
Feb 04, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you for the great feedback! Customer input is an important part in helping us ensure that we are offering the elite level of service for which we are known. It is a point of pride that we do everything we can to support our guests during their time at our dealership. We are dedicated to making sure our sales team does everything they can to make our customers feel welcome and supported during their visits. It is good to know that your experience with our sales team reflected our commitment to quality customer service. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Also, dont forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Walter's Automotive

February 01, 2015

Great Service! I just purchased my new 2015 C300 Mercedes and I am just ecstatic! I finally was able to get my dream car due to the endless support of this dealershi More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wagner
Feb 04, 2015 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your thoughts regarding your recent visit to Walter's Automotive. Our staff is not here to sell you a car; they are here to help you find the vehicle that is perfect for you. It is gratifying to hear that you had such a great experience at our dealership! Thank you for taking the time to share your thoughts with others. Check back for special offers and updates as we regularly post these on our Google+ page. Regards, Walter's Automotive

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