Walter's Mercedes-Benz of Riverside

Excellent service I would recommend Walter Mercedes Riverside for their excellent service. Our service tech. Mark IntericchiaI is very personable. He makes the whole p I would recommend Walter Mercedes Riverside for their excellent service. Our service tech. Mark IntericchiaI is very personable. He makes the whole process of warranty repair very easy and painless for the customer. It is a joy and pleasant experience every time we go in for a car wash , service, and or warranty Mark goes out of his way to greet his clients and makes them feel welcome. It is a pleasure working with him More

overall review of my experience with Walter's Since 06 we have purchased 7 automobiles. Actually we purchased 5 and the last 2 we leased. We have experienced a few challenges. Our 1st MBZ had Since 06 we have purchased 7 automobiles. Actually we purchased 5 and the last 2 we leased. We have experienced a few challenges. Our 1st MBZ had problems right off the bat. And we had to wait 6 weeks to get parts from Germany. We than got 08 that we were misled about the functions in the car concerning the navigation system, We then purchased a 09. When we got home the odometer had 72 miles. The next morning we saw gasoline all over the garage. Thank God we did'nt start the car. They sent a tow truck to get it. That car was returned to the factory because there was a hole in the tank! We than got another 09 and that was O.K. Then we got 11 and that one was O.K., and traded it for a 14. that one too was O.K. We got tired of all the money lost in all the "good deals" so we leased a 15. We had computer issues with this one too. Then we met Alex Rameriz! He became my guardian angel He is by far the best service writer we've ever had. He was on top of everything and did his very best to help us. The car was bought back by MBZ people and everything went smoothly from there. We needed another car so Alex introduced us to Jin Lee. Of all the sales people we've had in the past, he was by far the best one. He and Alex make a great team. They are superior in what they do. They helped us with the other 15 we leased. I am so very pleased with the GLK. and with the manner in which they treat us, so professional, so friendly and so willing to do whatever it takes to handle anything that comes up. Alex is so patient and so willing to help. I want to thank him and Mr. Lee. It's always a pleasure to see him. More

Alex Ramirez, Service Advisor Alex manages the service, maintenance and repair of our Kaiser Riverside Mercedes Sprinters used by our local couriers. Alex is an excellent Service A Alex manages the service, maintenance and repair of our Kaiser Riverside Mercedes Sprinters used by our local couriers. Alex is an excellent Service Advisor. He is very polite, prompt with his responses, and goes above and beyond to make sure our courier vehicles are in tip-top shape. I always feel like our vehicles are in good hands whenever we need his services. More

Best buying experience so far, Jin (Jin Lee) was very helpful answering every question I had. There was no pressure to buy a car from Jin, he gave me the time to browse the so far, Jin (Jin Lee) was very helpful answering every question I had. There was no pressure to buy a car from Jin, he gave me the time to browse the cars at the lot. If I return to buy another car, it will definitely be with Jin. I love my new car. Thank you very much. R.M. More

love mercedes Whole process is great. Made appointment on-line and someone immediately called to confirm. My service agent Alex Ramirez always helps me out and is Whole process is great. Made appointment on-line and someone immediately called to confirm. My service agent Alex Ramirez always helps me out and is very knowledgeable and upfront about the work I will be getting on my car. By far the best service anywhere. Thanks Alex Ramirez and Mercedes. MK More

Best dealer I bought my second Mercedes from this dealer. It's a great experience from the moment you walk in. Great sales and service personal thank you guys. I bought my second Mercedes from this dealer. It's a great experience from the moment you walk in. Great sales and service personal thank you guys. More

Appreciation for excellent service especially for Alex I would like to commend the hospitality and promptness of service I received from Alex Ramirez. If all companies I dealt with had the awesome custome I would like to commend the hospitality and promptness of service I received from Alex Ramirez. If all companies I dealt with had the awesome customer service experience and respect I received from Alex life would be a bowl of cherries. Thank you Walters Mercedes for providing us quality people such as Alex and your service mechanics. I will definitely return for service and I highly recommend your company to anyone wanting a Mercedes. More

Excellent customer service Bob Rosas I did my research on the car I was looking for and I found it at Walters Mercedes Benz went in met with Bob Rosas he took me for a test drive explaine I did my research on the car I was looking for and I found it at Walters Mercedes Benz went in met with Bob Rosas he took me for a test drive explained every detail on the car he is very knowledgable and before I knew it it was mine ...I had a great experience at this dealership and with Mr. Rosas if you are looking for a Benz this is the place to go ...great customer service !!!!! More

Good Day didn't feel pressure at all, sales men educated, friendly and respectful. left with a nice car, low payment and super happy, I am a happy MB new custo didn't feel pressure at all, sales men educated, friendly and respectful. left with a nice car, low payment and super happy, I am a happy MB new customer!!!!! More

Best Mercedes Dealer This is without a doubt the BEST Mercedes dealer in the area. I just leased my 2nd Mercedes from Walter's today and just like last time, extremely pl This is without a doubt the BEST Mercedes dealer in the area. I just leased my 2nd Mercedes from Walter's today and just like last time, extremely pleased with the pricing and service I received. Jin Lee and Paul are the role models of excellent customer service. I will be back for my 3rd Mercedes. More