Walter's Mercedes-Benz of Riverside

Professionalism I originally saw an Yelp review about Alex, but I didn't think anything of it when I went into Walter's service center. I coincidentally ended up get I originally saw an Yelp review about Alex, but I didn't think anything of it when I went into Walter's service center. I coincidentally ended up getting helped by Alex. Alex was very professional and answered all my questions! He responds very quickly whenever I need anything! Now I only contact Alex if I ever need anything on my CLS550. thank you for the great experience! More

Service feed back I loved the quality of the service and work that was done on my car. Alex Ramirez was very helpful and professional and had the time to explain to me I loved the quality of the service and work that was done on my car. Alex Ramirez was very helpful and professional and had the time to explain to me what exactly my car needs .. I highly recommend the service department and hopfully soon I will experience the sales department as well :) More

Check Tires My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service from the Service Representative to Alex Ramirez the Service Advisor. Alex was extremely knowledgeable and professional and put me at ease, he explained that my tires were down to the rim and was unsafe to drive. He also had then check my car for other issues to ensure that I was safe while driving. Most of all he offered me a car without my asking, allowing me to return to my office without delay. He kept me abreast of the status of my car, which only took a day. I have consistently enjoyed during business with Walter’s Mercedes and Alex is now my favorite Service Representative because of his professionalism, respectfulness and I trust then with my car. More

JR Rodriguez - MB Service Department I am new to experiencing Mercedes for servicing my car. Although our interaction is new, JR Rodriguiez has shown the type of knowledge and professiona I am new to experiencing Mercedes for servicing my car. Although our interaction is new, JR Rodriguiez has shown the type of knowledge and professionalism that represents your company well. I appreciate his service and will gladly reccomended him to those I know needing their cars serviced. More

Mark is the man Service advisor Mark interlicchia always does a good job on my car. I recommend people to look for him when you guys need to get your cars fixed. Service advisor Mark interlicchia always does a good job on my car. I recommend people to look for him when you guys need to get your cars fixed. More

"A Beatific Experience!" I am grateful to GOD for leading me to Walter's Automotive! I'm excited and delighted about the important purchase I made. In a world where technolo I am grateful to GOD for leading me to Walter's Automotive! I'm excited and delighted about the important purchase I made. In a world where technology connects you to anyone, anywhere on the planet, I'm amazed at the warmth and heart-felt experience you can have (as well as a sense of feeling like you're among family) at a place 2,000 miles away from home. Mr. Glen Thackeray and Isaid Barragan, were among the best and most congenial people I have dealt with thru this medium called "the internet". From our initial telephone conversations to our personal meeting at Walter's months later, I truly felt like I was among my own family!!! Upon arriving at the airport I was greeted by a pleasant, respectful and helpful gentleman , from Walter's Automotive, whose name has escaped me. This was my first time in California! The gentleman that drove me from the airport to Walter's gave me a Guided-Tour during our trip. I arrived at Riverside later in the evening than I had expected do to a frustrating delayed flight. However, upon walking in at Walter's I could feel a sense of peace in the atmosphere as Glen and Isaid demonstrated joy and enthusiasm regardless of the time. The feeling was very much reminiscent of when, after several years, we would walk in really late at grandma's house or at an uncles house (it didn't matter what time it was) they always welcomed us with joy and gladness, and were happy to see us! Mr. Glen Thackeray and Isaid, expedited the paperwork with amazing alacrity. After Isaid learned that I was extremely hungry, he offered to take me out to eat ( for which he paid ) and even took me to my hotel so that I could rest and conveniently pick up my vehicle the next morning. Then I would be refreshed and ready to tackle my over 2,000 mile trip home! More

Great buying experience! I had a great experience leasing my E class from Jim Davis and Jeremy Poulsen. Jim gave me a very good deal and answered all my questions promptly an I had a great experience leasing my E class from Jim Davis and Jeremy Poulsen. Jim gave me a very good deal and answered all my questions promptly and honestly. He even took pics for me at 9pm! Jeremy followed up by providing simple and fast customer service the day I picked up the car. No gimmicks or last minute surprises, he got everything ready for me when I got there, and I was in and out of the dealership within one hour. More

JIM DAVIS Jim Davis made our car purchase enjoyable. He exceeded all expectations And was just a pleasure to work with. He goes above and beyond to make sure Jim Davis made our car purchase enjoyable. He exceeded all expectations And was just a pleasure to work with. He goes above and beyond to make sure you are 100% satisfied with your purchase. I will recommend him to all my friends and family. More

BEST EXPERIENCE AT ANY DEALERSHIP I'VE BEEN After i walked into the dealership, i only had to talk to Mike Marotta for about 10 minutes! told him what car i'm looking for and my price range. Two After i walked into the dealership, i only had to talk to Mike Marotta for about 10 minutes! told him what car i'm looking for and my price range. Two days later i was driving my dream car for less then what i was prepared to pay for. I'm a salesman myself, to cut to the chase i'll say this: Mike is highly experienced, very friendly and best of all will save you money if he can. More

Great Experience Mike Marotta has been working with me on a pre order on an ML 350 since june, he kept me updated through out the process and even had a tentative deal Mike Marotta has been working with me on a pre order on an ML 350 since june, he kept me updated through out the process and even had a tentative deal in place for when the vehicle would arrive, a couple of weeks before my actual vehicle arrived, he informed me about a similarly equipped vehicle that matched my needs, that i agreed to go ahead and lease. He beat out the original tentative deal, ensured I got all the incentives and got me in and out of the dealership in 55 minutes with the new car. The best parts of my experience was his value for my time and not haggling on the price with me. I will recommend him to all my family and friends and I look forward to purchasing my next vehicle with him. More